Not Loading – Need Help!

[Raira_Felici]

Hi everyone,

I’m having trouble with Figma – the website simply won’t load properly. Whenever I try to access the editing tools, it redirects me to this link: https://www.figma.com/files/team/1186737727119053674/recents-and-sharing/recently-viewed?fuid=1186737719431308147, and even if I remove everything after the “/”, it still takes me back to that page with a strange black screen.

I’ve already tried configuring my browser, testing with two other browsers, and doing everything I could think of. If anyone has any suggestions or solutions, I would really appreciate it!

Thank you!

[y_toku]

Thanks for bringing this to our attention. Are you still experiencing this issue? We haven’t noticed any connectivity problems on our end. If you are, could you try accessing Figma through the Desktop app?

Additionally, this help center article might be helpful: https://help.figma.com/hc/en-us/articles/360040528973-My-files-are-not-opening. Please take a look and try the suggestions provided.

If the issue persists, please let me know! I will create a support ticket on your behalf.

Thanks,
Toku