Need to verify Educational Status Error

[Manuel8]

Hi there,

I can’t work in my design files anymore and have been locked out.

‘Your Educational plan has expired - Education team members need to verify their status to keep collaborating…’

I used to have a private educational plan I used to work on the design file… since introduction on the Desing file system by Figma I’m getting this error message.

Thinks I have tried:

• created a company account (paid) assigned to the companies team space
• emptied the browser and app cache, deleted and reinstalled the app
• logged out from all devices

Is it because the Owner of the company team space is still on educational plan? But then all my other colleagues have no issues working on their files…

[Manuel8]

[Manuel8]

[Manuel8]

and this one is still showing, despite my company paying for all users (except the founders, they work on view only mode)

[Celine_Figma]

Hi there! Thanks for reaching out to us.
I see on our backend that the support team is investigating your issue, please continue the conversation via email so they can help you out directly. (your ticket number: 1031920)

[Manuel8]

hi @Celine_Figma, why is my account blocked to ask another question?

[Celine_Figma]

Hey Manuel! I can see on our backend that your ticket is still ongoing (#1031920), and not closed. The support team is still working on it! If you have any additional questions, you can ask directly through this ticket (via email).