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Question

Need to verify Educational Status Error


Manuel8

Hi there,

I can’t work in my design files anymore and have been locked out.

‘Your Educational plan has expired - Education team members need to verify their status to keep collaborating…’

I used to have a private educational plan I used to work on the design file… since introduction on the Desing file system by Figma I’m getting this error message.

Thinks I have tried:

  • created a company account (paid) assigned to the companies team space
  • emptied the browser and app cache, deleted and reinstalled the app
  • logged out from all devices

Is it because the Owner of the company team space is still on educational plan? But then all my other colleagues have no issues working on their files…

This topic has been closed for comments

6 replies

Manuel8
  • Author
  • 6 replies
  • June 19, 2024


Manuel8
  • Author
  • 6 replies
  • June 19, 2024


Manuel8
  • Author
  • 6 replies
  • June 19, 2024

and this one is still showing, despite my company paying for all users (except the founders, they work on view only mode)


Celine_D
Figmate
  • Community Support
  • 3418 replies
  • June 21, 2024

Hi there! Thanks for reaching out to us.
I see on our backend that the support team is investigating your issue, please continue the conversation via email so they can help you out directly. (your ticket number: 1031920)


Manuel8
  • Author
  • 6 replies
  • June 24, 2024

hi @Celine_Figma, why is my account blocked to ask another question?


Celine_D
Figmate
  • Community Support
  • 3418 replies
  • June 24, 2024

Hey Manuel! I can see on our backend that your ticket is still ongoing (#1031920), and not closed. The support team is still working on it! If you have any additional questions, you can ask directly through this ticket (via email).


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