I have lost files from my Figma account. I looked at the drafts > deleted tab and its not there. I also filter searched all projects made by (me) and no luck finding it. I have a link the prototype because I had it linked to my old portfolio
and it says that Prototype not found. Either this file doesn’t exist or you don’t have permission to view it. Ask the file owner to verify the link and/or update permissions.
This project was definetly used through this email so im confused. I dont know if any other files got lost, but this is a case study for my portflio and a really important project to me so I hope you can help me recover it.
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Try contacting Figma support. If it’s not in the deleted tab, it’s probably deleted permanently I’m sorry but there’s no way to recover that.
Hey @Faye_Stover , sorry to hear you are having issues with your files. I see your ticket in our backend, and I have escalated internally. Thanks for your patience!
To give you some context here, and for others who may encounter this similar issue, when you receive this notification, this indicates that something has changed about your permission to view this file – you may not be logged into the right account to view it, it has been deleted, or it has been moved somewhere that you can’t access.
As first workarounds, please check if:
The file is in your deleted folder (Open your drafts > click the deleted page). If so, right-click the file to restore it
The file may have been moved by a teammate who was also on that file
You’re logged into a Figma account that should have access to this file. You can switch accounts via the top-right and top-left corners of the file browser.
If you still haven’t found it, you can reach out to the support team with a link to the file. Our support team can check its state and location.
For more troubleshooting tips, you can also have a look at this article: Files not opening
I did all those workarounds which i noted in my original message. Those files were owned and created by me and only me. I have reached out to the support team and havent gotten any help. Please lt me know if im taking any wrong steps of getting on contact with support.
Hey @Faye_Stover ,
The support team replied to you. It looks like the file was in a deleted Starter team. The support team restored the team, and that permitted access to the file.
Please check your inbox, your ticket number is 1096670. Thank you!
I too lost two of my files which was owned by me , please help me
Hey @Ronald1 , sorry to hear you are having trouble! Can you please first check the workarounds mentioned in my previous post here:
If this still don’t help, please reach out to the support team directly: https://help.figma.com/hc/en-us/requests/new Be sure to use your Figma account email, include a link to the file, so we can try to locate your file (you can find it in your browser history). Thanks!
I have the same problem. I had sent a ticket and home that it will be found because it’s important for my portofolio.
the same problem by me, i get a message “contact the owner, an admin or support for assistance”
Hi @kurt.schmal
Sorry to hear the issue with the lost files. As my colleague Céline says, the best in this case is reaching out to our support team since it is necessary to investigate with your account information. Please reach out to the support team directly: https://help.figma.com/hc/en-us/requests/new, and be sure to use your Figma account email, include a link to the file, so we can try to locate your file (you can find it in your browser history).
Thanks!
Toku
Today (30.04.2025) the file disappeared at the link: https://www.figma.com/board/IQrRwRwGc8gXmPNh2pdo0C/Untitled?node-id=0-1&t=5wb7uFlme2an3QjV-1The team is called ЮСпитер .I think this file was in the Team. Please help restore the file, very important information inside!
Hi @MAX2030, thanks for reaching out!
Thank you for providing the file URL. I took a look at this file’s history on the backend, and it was Trashed on 28.04.2025 by the Team Admin: Ярослав Малютин. Please check your Trash to restore the file.
Thank you @dvaliao , I found the file. But I lost another file. https://www.figma.com/design/SnrPYKUpZDA2UbGPdcTIUx/%D0%98%D0%A1%D0%9C-%D0%91%D0%BB%D0%B0%D0%B3%D0%B0%D1%8F-%D0%B2%D0%B5%D1%81%D1%82%D1%8C?node-id=0-1&p=f&t=rdRH8foW8CnynfNQ-0
It looks like it was trashed two days ago by Văn Chương Bùi.
Since you are the file owner, open your file browser, click on the Deleted tab within your Drafts section, then find the file to restore it. Just right-click on it and choose Restore. The file will then be moved back into your drafts or its original project location.
Hope this helps!
Hi @djv .
I went to the Trash folder but I couldn't find the file either. I'm afraid it was renamed or deleted permanently? That file is very important to me. Please help me. Thank you very much.
Hi @Siri192, thanks for following up!
After further inspection, it does look like the file was deleted from the Trash folder after it was trashed. 😔
This would indicate that the file was deleted permanently. An editor of a file can initially delete the file and leave it in a restorable state. They then have the option to delete it forever. Deleting a file forever is a permanent action that unfortunately cannot be undone.
For more information about our data deletion policies, please see our article on Deleting and restoring files and section 6.5 Deleting Content from our Terms of Service (TOS) and our Privacy Policy. For General Data Protection Regulation (GDPR) related information, please review this Help Article.
