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Faye_Stover
Faye_Stover
August 19, 2024
Solved

Lost Files

  • August 19, 2024
  • 22 replies
  • 1016 views

I have lost files from my Figma account. I looked at the drafts > deleted tab and its not there. I also filter searched all projects made by (me) and no luck finding it. I have a link the prototype because I had it linked to my old portfolio

and it says that Prototype not found. Either this file doesn’t exist or you don’t have permission to view it. Ask the file owner to verify the link and/or update permissions.

This project was definetly used through this email so im confused. I dont know if any other files got lost, but this is a case study for my portflio and a really important project to me so I hope you can help me recover it.

This topic has been closed for replies.
Best answer by Celine_

Hey @Faye_Stover ,
The support team replied to you. It looks like the file was in a deleted Starter team. The support team restored the team, and that permitted access to the file.
Please check your inbox, your ticket number is 1096670. Thank you!

22 replies

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djv
Figmate
djv
Community Support
April 30, 2025

Hi ​@MAX2030, thanks for reaching out! 

Thank you for providing the file URL. I took a look at this file’s history on the backend, and it was Trashed on 28.04.2025 by the Team Admin: Ярослав Малютин. Please check your Trash to restore the file. 

MAX2030
MAX2030
New Participant
May 5, 2025

Thank you ​@dvaliao , I found the file. But I lost another file. https://www.figma.com/design/SnrPYKUpZDA2UbGPdcTIUx/%D0%98%D0%A1%D0%9C-%D0%91%D0%BB%D0%B0%D0%B3%D0%B0%D1%8F-%D0%B2%D0%B5%D1%81%D1%82%D1%8C?node-id=0-1&p=f&t=rdRH8foW8CnynfNQ-0

Please help me find it)

@Support_Squad ​@Figma_Support ​@Celine_D ​@dvaliao
djv
Figmate
djv
Community Support
May 12, 2025

Hi ​@MAX2030, thanks for following up! 

It looks like Junko was able to help you track this file down over on this topic.

Please let us know if you run into any further issues. 

Siri192
Siri192
New Member
September 17, 2025
Today (18/9/2025) the file disappeared at the link:

.Help me ​@djv. Please help restore the file, very important information inside!
djv
Figmate
djv
Community Support
September 17, 2025

Hi ​@Siri192m, thanks for reaching out! 

It doesn’t look like your link was pasted into your reply. Are you able to share it again?

If not, please provide the file name, and we can try to locate the file and see what happened to it on the backend. ​​​​​

    Siri192
    Siri192
    New Member
    September 18, 2025

    Hi ​@Siri192m, thanks for reaching out! 

    It doesn’t look like your link was pasted into your reply. Are you able to share it again?

    If not, please provide the file name, and we can try to locate the file and see what happened to it on the backend. ​​​​​

    https://www.figma.com/proto/VycwiOfX56D5p0A43I4AaE/Portfolio-UI-UX---Thu%C3%BD-Ph%C6%B0%C6%A1ng?page-id=0%3A1&node-id=208-1731&p=f&viewport=220%2C128%2C0.2&t=Sn0nMBruezopraYa-1&scaling=min-zoom&content-scaling=fixed&starting-point-node-id=208%3A1731 please help me. Thank you

    djv
    Figmate
    djv
    Community Support
    September 18, 2025

    Hi ​@Siri192, thanks for providing the file link! 

    It looks like it was trashed two days ago by Văn Chương Bùi.

    Since you are the file owner, open your file browser, click on the Deleted tab within your Drafts section, then find the file to restore it. 
    Just right-click on it and choose Restore. The file will then be moved back into your drafts or its original project location.

    Hope this helps!

    Siri192
    Siri192
    New Member
    September 19, 2025

    Hi ​@djv .

    I went to the Trash folder but I couldn't find the file either. I'm afraid it was renamed or deleted permanently? That file is very important to me. Please help me. Thank you very much.
     
    djv
    Figmate
    djv
    Community Support
    September 19, 2025

    Hi ​@Siri192, thanks for following up! 

    After further inspection, it does look like the file was deleted from the Trash folder after it was trashed. 😔

    This would indicate that the file was deleted permanently. An editor of a file can initially delete the file and leave it in a restorable state. They then have the option to delete it forever. Deleting a file forever is a permanent action that unfortunately cannot be undone.

    For more information about our data deletion policies, please see our article on Deleting and restoring files and section 6.5 Deleting Content from our Terms of Service (TOS) and our Privacy Policy. For General Data Protection Regulation (GDPR) related information, please review this Help Article.

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