Issues with the correct transfer of frames between files

Hey guys, I’m hoping someone can assist me with an issue I’m currently facing.

At the moment, I’m unable to transfer frames between files within the same organization. When I copy the flow from one file and paste it into another, all the icons, texts, etc., get mixed up.

The issues:

Hey @Sasha5, thanks for reaching out!

It looks like Mia and Katie from our support team are already helping you out with this on ticket #925719. Please continue working with our support team directly via that email thread.