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Question

Installation Error

  • May 30, 2024
  • 1 reply
  • 153 views

Rob_Pacs

Good Day.
'installation has failed- there was an error while installing the application. Check the setup log for more information and contact the author."

How to fix this. Thankyou

This topic has been closed for replies.

1 reply

Gayani_S
Figmate
  • Community Support
  • 2054 replies
  • May 31, 2024

Hey @Rob_Pacs, thank you for reaching out!

Can you try downloading the app from our downloads page, if you haven’t already, and see if you get different results?

If not, can you share your computer’s specifications (make, model, OS version) and capture a quick video of your experience so I can take a look?

Please keep this in mind that the desktop app must be running on macOS 11 or later and for Windows it must be running Windows 10 or later in a 64-bit environment.

Thanks in advance! Looking forward to hearing from you!


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