Before that, I can export any selection, but now I couldn’t select any type of file to export.
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I can't export selection
Before that, I can export any selection, but now I couldn’t select any type of file to export.
Best answer by Celine_D
Hi @Truc_Vo ,
Thank you for the details! Glad to hear that it works on the browser!
On Desktop, you can clear the desktop app cache on Windows under the toggle-arrow at the right of the top toolbar under Help > Troubleshooting. If you’d prefer to manually clear your cache you can:
- Close the Figma desktop app
- Open the Start menu, and paste in this, followed by enter: %APPDATA%\Figma
- In the window that opens, delete the Desktop and DesktopProfile folders if they exist
- Launch the desktop app again
Please also make sure you are using the latest app. You can uninstall and reinstall it. Here the steps: https://help.figma.com/hc/en-us/articles/5601429983767#Download_the_Figma_desktop_app
If this doesn’t help, please reach out to the support team so they can investigate further (and recall the differents steps you did): here
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Hi @Truc_Vo ,
In your screenshot, you are saving the file, and not exporting the file.
If you would like to export the entire FigJam board as an image.
- Click in the top toolbar.
- Go to File > Export as.
- Select a file type. If exporting as PNG or JPG, select a Background style.
- Click Export.
For more information to export in Figjam, you can check our Help Center article: https://help.figma.com/hc/en-us/articles/4407699832855-Export-your-FigJam-board?source=search#Export_selection
Hope it helps!
Hi Celine,
I did as your guide, but it doesn’t work. I replied u via email, can you check it, I have attached an video for more detail.
Thank you for replying back. I can’t see your message in my inbox on my end. Please make sure to go in my profile, and on the top right, click on “Message” button (see above)
- Can you clarify if your issue happens on Desktop app, browser or both?
- Does it happens in this particular file or any files?
- Are you on Mac or Window? (please also check Figma browser and desktop requirements here)
You can also share your video (and a copy of your file if you can) in this topic, so the community can troubleshoot here. Thank you!
EDIT: I misread your message. If you only need to save a portion of your board, you can export a selection.
- Select the items on the board you want to export.
- Right-click your selection, click Export selection.
- Select a file type. If exporting as PNG or JPG, select a Background style.
- Click Export.
Let me know if it helps!
Hi Celine,
I couldn’t find the way to get in your profile.
But anyway, I realized that the issue happens on Desktop app only. I’m using Window.
Hi @Truc_Vo ,
Thank you for the details! Glad to hear that it works on the browser!
On Desktop, you can clear the desktop app cache on Windows under the toggle-arrow at the right of the top toolbar under Help > Troubleshooting. If you’d prefer to manually clear your cache you can:
- Close the Figma desktop app
- Open the Start menu, and paste in this, followed by enter: %APPDATA%\Figma
- In the window that opens, delete the Desktop and DesktopProfile folders if they exist
- Launch the desktop app again
Please also make sure you are using the latest app. You can uninstall and reinstall it. Here the steps: https://help.figma.com/hc/en-us/articles/5601429983767#Download_the_Figma_desktop_app
If this doesn’t help, please reach out to the support team so they can investigate further (and recall the differents steps you did): here
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