I can't add pages in my Figjam files

Hey there,

Thanks for reaching out. It sounds strange! We haven’t seen this issue from others. Could you try the troubleshooting below?

• Close any Figma tabs you’re not using
• Browser : Force-quit and open Figma in a new browser window.
• Desktop App: Force-quit the Figma Desktop app and restart it. If the issue persists, try clearing the cache.

If the issue still continues, could you reach out directly to the support team with a copy of your file: https://help.figma.com/hc/en-us/requests/new?

Thanks,
Toku

Hello, I am experiencing the same issue, the Add page button is completely missing and is not visible in the menu neither in my Mac desktop app, nor in the browser. Is there any limitation for us folks using Education plans? What’s the issue? I browsed Figma documentation and it states it should be available for all plans.

I also use Figma for education and I am having the same problem as Iva and kerolajna. No “Add page” button or any option to create/delete pages on the desktop app or in browser. I have contacted support to ask for clarification as to whether this feature is available for educators or if there’s a problem with my account, but regardless it’s very strange that it isn’t appearing if this feature is meant to be available to all 🤔

Hi @kerolajna @Hev,

Unfortunately, FigJam pages are not available to K-12 organization or student teams at this time.

You can find more details here:

We’ll share your feedback with our internal team. I hope it clarifies things.

Thanks for your understanding,
Toku

Same issue! @y_toku , I’m not on an education plan; i’m a corporate subscriber with a team. In FigJam boards i create (and that I own, wherein i can set permissions for others), it seems I also can see an indication that there are “Pages” but I’m not sure what “pages” represents, when on my end, it just seems like a tab with a board. I was really pleased to see “pages” because it implied that I could share one FigJam board, but include multiple pages within it–and potentially share a page directly from within a FigJam board. Anyway, in seeing “pages” my instinct was to build a new page in the same FigJam board, but there’s no button that allows me to do it. The help files I’ve found online seem to indicate that there should be a “+” somewhere, but there isn’t (not that i can find, anyway…). Please see attached…

(if that doesn’t work, here’s a hosted link to the animated gif screencap: 2024-08-09_07-05-25 - TechSmith Screencast - TechSmith Screencast)

Hey @Brian_Posalski1, thanks for the screen recording!

Are you using Figma in the browser or the desktop app? Can you please try the following to see if they help at all?

• logging out and back in
• clearing your browser/desktop app’s cache
• un-installing and re-installing the desktop app

Here’s how to clear the desktop app cache on a Mac:

1. Quit the Figma desktop app
2. Open Terminal.app and enter the following command:
   rm -rf “$HOME/Library/Application Support/Figma/”{Desktop,DesktopProfile}
3. Try opening the desktop app again

Here’s how to clear the desktop app cache on Windows:

1. Close the Figma desktop app
2. Open the Start menu, and paste in this, followed by enter: %APPDATA%\Figma
3. In the window that opens, delete the Desktop and DesktopProfile folders if they exist
4. Launch the desktop app again

Hi @dvaliao - Yes, I’m using the app on windows. And I followed the steps on this page: https://help.figma.com/hc/en-us/articles/22380853110551-Clear-the-Figma-desktop-app-cache, using the Windows version. I cleared the cache through the help file. I did not use the Operating System method though. Should i try that as well?

Thanks for the info, @Brian_Posalski1!

I noticed your screen recording is of an Untitled FigJam file in your Drafts. Can you please confirm that this FigJam draft is within a Team associated with an active subscription?

I’m having the same issue. I have an educator (college) account. There is no “add page” button anywhere. I’ve tried opening a new tab, using the desktop app, etc. Nothing. You say you haven’t seen this issue from others, but this stream proves that’s not the case.

Hey @Cheryl_Harris, sorry for the trouble!

As @toku mentioned above, pages for FigJam are not available on EDU: