We have an issue on our Figma in which we are still encountering an issue on our Figma pages. We have updated our font style to Avenir, and ever since we made this update, we keep having alignment issues with the text.
For example, in the attached video (skip to 0:40s), the spacing of two sections is both set to 2, but they keep getting misaligned. The alignment corrects itself once we click on the text box. However, this is only a temporary fix. Each time we reopen the Figma file, the misalignment returns, requiring us to manually click every text box to realign them.
video link: Unique Download Link | WeTransfer
This has become quite time-consuming and frustrating. To avoid this ongoing issue, can you please investigate what might be causing this problem in Figma and provide a solution?
Hey @Joyce_Kathleen_Lumbres, thanks for flagging this and apologies for the delayed reply!
This sounds related to a bug our team has already been investigating since June. We’ll pass this topic including your video to assist our team in reproducing the issue in order to work on the fix.
Hi! Thank you so much for responding. Please keep me posted on the resolution since we need to fix it as well on our side since almost all our designs are affected. Just let me know if additional videos or photos would be needed to help check the issue. Thank you again.
Hello,
A pleasant day to you.
Just for information, up to this day, we are encountering the error regarding the font style. May I know if support team was able to figure out the cause? We are nearing the printing date of our file and we need this to be urgently resolved.
Please let me know the resolution so I can fix our pages.
Thank you and hope to hear from you soon.
Regards,
Joyce Kathleen Lumbres
Hey @Joyce_Kathleen_Lumbres, thank you for following up!
Our engineering team is still actively investigating this issue, but unfortunately, we don’t have any updates to provide at this time. We know how important this is for you, and we’re truly sorry for any inconvenience this may be causing. To be transparent, this bug might not have an immediate resolution. Due to its complexity and the team’s other priorities, it could take some time before we can address it.
While I can’t promise a quick fix, please know that our engineering team is aware of the issue and will work towards finding a solution in the future. We appreciate your understanding and patience.