Figma design file not loading.
Hi @Priyanka7, Thanks for reaching out! I understand how frustrating this can be.
To begin with, could you please check a few things for us?
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Please confirm whether you’re experiencing the same issue with other browsers on your computer? Our supported browsers are Chrome, Firefox, Safari and Edge.
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Does this issue persist when you switch to a different network, such as a mobile hotspot?
If this issue is only occurring on one network, you may need to adjust your proxy VPN or firewall settings as shown in Adjust your network settings.
You may also need to speak with your IT Admins or Internet Service Provider. Unfortunately, we’re unable to troubleshoot problems that only affect a single network as it would require access to your system or network settings.
Additionally, our Help Center has an article on common issues and guide here: My files are not opening
If the above don’t resolve your issue, I suggest to reach out to our support team directly here for assistance here:https://help.figma.com/hc/en-us/requests/new
When contacting our support team, it would be helpful if you could provide the following:
- Make sure to use your Figma account email
- Please include logs - Figma desktop app debug logs or console logs from the browser
Hope it helps a bit!
Thanks,