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Question

File Error whenever I request to edit

  • September 5, 2023
  • 2 replies
  • 682 views
A

Hi everyone,

I am having an issue where I get an error loading a specific file within my workspace whenever I request edit access. I can view the file from my personal and corporate account (on desktop app and browser), but as soon as I request edit access I get this error code: Error ID: 87bf55c2920f471aa5d103056fdcd7cd.

I can open other files within the workspace in edit mode and have no issue. The file is our product design file so it’s pretty critical I get access to it. I filed a bug report with Figma but haven’t found a solution yet. I tried clearing my cache, deleting and redownloading, browser and desktop app etc. - no luck 😦

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2 replies

A

Same problem here! Did you solve it? I saw several posts with the same problem but didn’t find any solution yet 🫠

Gayani_S
Figmate
  • Gayani_S
  • Community Support
  • 2159 replies
  • April 2, 2024

Hey @ai_sin_Wu, unfortunately I am unable to locate the support ticket to see if the issue mentioned above got resolved. However, I m happy to help you out with your issue!

Are you seeing the same error message on your end? Can you share a screenshot with me? Is it happening in the browser, desktop app or both?

Can you clear out the cache. Here are some information to troubleshoot: https://help.figma.com/hc/en-us/articles/360040523973-Troubleshooting-checklist 1

Also please try to force-quit and open Figma in a new browser window (or force-quit the Figma Desktop app and restart it.)

Thanks in advance!

A
1 person likes this
  • A
    ai_sin_Wu
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