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Question

Figma ran into a problem showing when I open the figma file

  • August 27, 2024
  • 1 reply
  • 26 views

songhwa

Despite refreshing the error screen or rebooting the system and trying to open the file again, it still won’t open. This issue persists on both desktop and browser. I urgently need to work on this file, so please help me resolve the problem and get the file open as soon as possible.

1 reply

Celine_D
Figmate
  • Community Support
  • 3381 replies
  • August 27, 2024

Hey @songhwa , welcome to the community and sorry for the trouble!
Please reach out directly to the support team by filling this form: here
I’d like our technical specialist to investigate it further.
Please use your Figma account email, include a link to the file, and add support-share@figma.com as Editor, and please also share the console log (you can follow the steps how to do this here) so they can take a closer look. Thank you


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