Hi guys. I was using Figma using 2 different accounts, one with my personal gmail account and the other one through my official gmail account. After I left my company, they deleted my official Gmail account. However, the Figma account was still accessible to me despite the fact that the gmail account didn’t exist after they deleted it. Since I was using that account because it was somehow still logged in and I was able to access my projects there. However, I had to factory reset my laptop some days back and after that I am not able to access that account because it got signed out and there’s no way I can gain access to it since the gmail account doesn’t exist for it which I used to login with. Can you please tell me how can I get access to that account because I didn’t set a password for that account. Please help me!!
Hi @Vaishali
I believe you need an access to that email address to be able to login and access your files. As you don’t have access to that email address anymore, I don’t think it is possible.
Hi @Vaishali ,
Sorry to hear this is happening. The forums are primarily run by the community.
Please reach out to the support team directly via this form for help with account issues: https://help.figma.com/hc/en-us/requests/new
Hi Vaishali! I found the solution to this. You will need to have some link to that Figma file somewhere to access it.
Once you have the link to the file, you can open it in editor & copy the files.
Hey @Anya_Liu, sorry to hear you’re having trouble!
It looks like you also reached our to support directly on ticket #848347. Our team will reach out directly to help troubleshoot.
Hi did you find anything? I’m facing the same problem so disheartening
Even after mailing them multiple times all I’ve gotten is the same automated resposnse with article links which are not even mildly address the issue at hand