Hi @Seif_ElBerkawy is this happening the in desktop app or browser? You may want to try and clear out your cache in the browser and Desktop app and check if this helps?

You can clear the desktop app cache on a Mac in the Help menu under Troubleshooting. If you’d prefer to manually clear your cache you can:

1. Quit the Figma desktop app


2. Open Terminal.app and enter the following command: rm -rf “$HOME/Library/Application Support/Figma”


3. Try opening the desktop app again

You can clear the desktop app cache on Windows under the toggle-arrow at the right of the top toolbar under Help > Troubleshooting. If you’d prefer to manually clear your cache you can:

1. Close the Figma desktop app


2. Open the Start menu, and paste in this, followed by enter: %APPDATA%\Figma


3. In the window that opens, delete the Desktop and DesktopProfile folders if they exist


4. Launch the desktop app again

Also see if trying from another network such as a mobile hotspot might help as well.

If you are still seeing an issue, can you please reach out to the support team directly via this form for help: https://help.figma.com/hc/en-us/requests/new

Include the .fig file you are trying to import and they can investigate further.

Facing same problem even after troubleshooting as per mentioned methods.

Hey @Prashant_BL , thank you for trying the troubleshooting steps! I’ve created a support ticket on your behalf. Your ticket number is #907944, for reference. As a reminder, please reply to the mail you just received and provide as many details as possible (OS info, file links, screenshots, etc). Someone from support will be reaching out to you soon.

Thanks,

Gayani

I am also experiencing this problem. The cache cleanup only worked once. The import menu item then stopped working again even after repeated restarts with cache cleanup. This is quite a serious flaw as I cannot add video content in any other way.

Hey @Paul_Thursfield, sorry for the issues! I’m happy to get you connected to our support team. Can you confirm if you’re seeing any error messages on your end? And is it happening in the browser, edesktop app], or both?

If this is happening in the desktop app can you check if you’re app is running on the latest version?

MacOS: Must be running macOS 11 or later

Windows: Must be running Windows 10 or later in a 64-bit environment

Also, please check if you have the latest browser version. The minimum browser requirements are:

• Chrome 88 or later


• Firefox 101 or later


• Safari 16 or later


• Microsoft Edge 121 or later

Thanks in advance!

I use the desktop app most of the time. I run Mac Sonoma 14.xx and Chrome 128.xx so everything is up to date. The problem is the worst type, as it is intermittent, and can happen in both desktop and browser versions. Even after restarting computer and/or app and clearing the cache it can persist, and then for no apparent reason it will start working. I am really at a loss as to why this occurs.

Thanks for confirming @Paul_Thursfield. I’ve just submitted a support ticket on your behalf. Your ticket number is #989096, for reference. Our technical quality team can take a look into this.

Let me know if there is anything else I can help with!

Just wondering if this issue was solved? I’m running into the same problem.

Hey @Veerle_Vanderplasschen, Paul’s issue was self-solved.

He discovered that selecting an object on the canvas before using import helped fix.

Could you expand on that? Do you mean exporting selections and then importing selections?

I’m not sure. Paul may be able to elaborate, but here’s what he told support:

“The problem seems to be resolved as I am able to import more reliably. It seems that selecting an object on the canvas before using import influences this.”

Why does my webcam intermittently fail to work across both desktop and browser versions, despite running the latest Mac Sonoma 14.xx and Chrome 128.xx with all updates? Despite attempts such as restarting the computer, app, and clearing cache, the issue persists with the webcam. What could be causing this erratic behavior, and how can it be resolved?

Were you able to resolve this? I’m running into the problem too…

No, in the end we made a connection with Figma through the Conversis plugin and memoQ. You will need a memoQ CMS API licence for that though.

I did hear from our client that functionality improved on the downloaded Figma app, so if you’re working in your browser only, you might want to try this process again through the desktop app.