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Question

FIgma goes blank

  • January 5, 2024
  • 1 reply
  • 1081 views
Krishna_Chaitanya_P

Whenever ever start working with the Figma Application the screen goes blank. I need to close it and reopen the file. This problem is particularly affecting while using the Application not in the browser.

Can someone help me fix this problem?

Hardware

Manufacturer=Micro-Star International Co., Ltd.
Model=Cyborg 15 A12UCX
TotalPhysicalMemory=16870240256

CPU:
Name=12th Gen Intel(R) Coreâ„¢ i5-12450H
NumberOfCores=8
NumberOfLogicalProcessors=12

1 reply

Celine_D
Figmate
  • Celine_D
  • Community Support
  • 3381 replies
  • January 8, 2024

Hi Krishna,
Can you try to clear out your app cache?

Mac:

  1. Quit the Figma desktop app
  2. Open Terminal.app and enter the following command: rm -rf "$HOME/Library/Application Support/Figma/"{Desktop,DesktopProfile}
  3. Try opening the desktop app again

On Windows:

  1. Close the Figma desktop app
  2. Open the Start menu, and paste in this, followed by enter: %APPDATA%\Figma
  3. In the window that opens, delete the Desktop and DesktopProfile folders if they exist
  4. Launch the desktop app again

And, if these workarounds don’t still help, please re-download the desktop from the downloads page, this should fix the issue: https://help.figma.com/hc/en-us/articles/360039823654-Download-the-Figma-desktop-app

If not, please reach out directly to the support team so they can investigate further here: https://help.figma.com/hc/en-us/requests/new

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    Aleksandra10

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