I rejoined the project and found the comments missing. I have comments (even solved ones) enabled. They are not displayed only on the one project that I relaunched to. On the others, everything is working. I also checked on ios, macos and windows (app and site) and it didn't help. Where did the comments disappear to?
Solved
Missing comments
Best answer by Junko3
Hello there, Thank you for reporting this issue and for your patience!
Our engineers have resolved the issue. Could you please try refreshing your Figma files to see if your comments are visible again?
We know how important comments are to your workflow, and we're really sorry for any disruption this caused.
More details can be found here: https://status.figma.com/incidents/0l58j0l2gwrm
Thanks again for your patience and understanding.
The same problem! I'm in a panic... There are a lot of comments on which the whole project rests, without exaggeration. It's a big project and some of the comments are 2 months old or more, but they are still very important...
I hope this problem will be solved. Otherwise, it's a disaster.
They also disappeared not in all projects, but in two teams.
The same thing. Relaunched the project page, and all the comments disappeared. And the same with my team-mates who are working on this project with me.
At first, the comments stopped being marked as read (I would open them, but they wouldn’t show as read). Then after a restart, the comments disappeared only for me, specifically in this project, even though other team members still have them. It’s only happening to me, and the comments section shows an error: “Error loading notification preferences.” This started about 3 hours ago and is still happening in the project. Others are now also missing comments.
Hello there, Thank you for reporting this issue and for your patience!
Our engineers have resolved the issue. Could you please try refreshing your Figma files to see if your comments are visible again?
We know how important comments are to your workflow, and we're really sorry for any disruption this caused.
More details can be found here: https://status.figma.com/incidents/0l58j0l2gwrm
Thanks again for your patience and understanding.
Yes, I saw it, everything works fine, thank you!
We’re relieved to hear that. Thank you for taking the time to confirm and inform us! Thank you!
Thanks!)
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