Facing problem to play figma file

Last month, when I created a new file in Figma for the web dashboard, it was not playing at all (flick Continuously). Then we buy Figma for 1 month thinking that Figma will not have this kind of problem in the paid version. But now we are facing the same problem. Though there is no problem in prototyping, but the file is not open. What should I do Please suggest me. Thank you

Hi there!
Thanks for flagging this! It seems buggy. Is it happening only in this file or in any files, and on your browser, desktop app or both? Can you try to clear out the cache, and refresh Figma?
Please feel free to reach out directly to the support team so we can investigate further here: https://help.figma.com/hc/en-us/requests/new?ticket_form_id=360001744374

If you are able to, please share edit access to the file with support-share@figma.com, and a copy of your file when you fill out the form. This allows the support team to look into the file directly. Thank you!