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Question

Disconnected from Internet on figma desktop after search failed

  • December 23, 2021
  • 4 replies
  • 1314 views
lepdev
  1. Describe the problem your experiencing and how your idea helps solve this

I am consistently disconnected after search failed

image

  1. Add as much context as possible (screenshots, Figma files, mockups, etc.)

I can see no cause and effect relationship but it consistently occurs nearly each time.

  1. Ask questions to bring the community into the conversation
    (e.g. Does anyone else experience this? Is anyone using a plugin or workaround to help solve this?, etc.

Sometimes, I just wait a few minutes before relaunching figma desktop and it connects again, but often I have to completely reboot the computer.

This topic has been closed for replies.

4 replies

Selino_V
  • Selino_V
  • 1 reply
  • January 4, 2022

Suddenly my desktop Figma is “disconnected” and is waiting to reconnect. I have a fiber connection with nearly 1TB up and down. Not sure what to do about my “unsaved changes” that are waiting to reconnect. 🤷‍♂️t4:

lepdev
  • lepdev
  • Author
  • 57 replies
  • January 12, 2022

normally your change is saved locally and will be resynced when connected but don’t know if it is reliable.

ksn
Figmate
  • ksn
  • Community Support
  • 1679 replies
  • January 12, 2022

Hey @lepdev @Selino_V – if you’re still seeing this error appear, I’d recommend filing support tickets here: https://help.figma.com/hc/en-us/requests/new

You can also send a message directly to the email listed in the error you provided [support@figma.com].

I believe this needs to be looked into a bit deeper (and beyond what the community can provide).

A
  • Anonymous
  • 0 replies
  • February 11, 2022

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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