Connection error: -2?

Hi @Channaseang_Chor, Thanks for getting in touch and for providing the screenshot. I totally get why you’d be concerned when faced with this screen.

To get a clearer picture of what you’re experiencing and to start pinpointing the issue, could you please do a quick check for us?

• Are you encountering this problem across all supported browsers (like Chrome, Safari, Firefox, etc.), on the desktop app, or both?
• Could you try accessing Figma from a different network? For instance, you could use a mobile hotspot and see if you still experience the problem.

If it’s occurring in the desktop app only, please try clearing the app cache to see if that help it load again.

If switching networks seems to solve the issue, then it’s likely related to the settings of your current network. In this case, I would recommend discussing with your IT team for further assistance.
Often, connection issues like the one you’re facing can be caused by network security applications, such as VPNs, that might block traffic to our servers.
For more detailed guidance, please have a look at the following resources:

• Check your network settings
• Adjust your network settings

I hope this helps, if the issue persists after you’ve completed these steps, I suggest reaching out to our support team for further assistance via this link: https://help.figma.com/hc/en-us/requests/new?ticket_form_id=360001744374
When contact support, please include the following information:

• Your Figma account email
• Troubleshooting steps you tried
• Quick recording of reproduces the issue
• Send the Figma desktop app debug logs or Export console logs for that recording

Thanks again for your support and cooperation!