Comment notifications are no longer appearing

[Erika_Van_Der_Bent]

Since the UI update my comment notifications are no longer appearing in Figma.
I still ge the e-mails.

How can I fix this?

[dvaliao]

Hey @Erika_Van_Der_Bent, thanks for reaching out and sorry to hear this!

Can you please check your Notification settings to ensure everything looks correct?

Click the ⌄ to the right of your Name in the upper, left-hand corner. Then, select Settings from the drop-down menu:

From the overlay window that appears, switch from Account to the Notifications tab and ensure that you’ve checked Send notifications to my computer:

[Erika_Van_Der_Bent]

Thanks for your assistance. Unfortunately, all settings are already configured as per your example. Any other suggestions I could try?

[dvaliao]

Thanks for confirming those Settings haven’t changed, @Erika_Van_Der_Bent!

Can you check your comment settings within your file(s)?

If All comments is already checked, please try toggling your notification settings on the Figma side between “None” and “All comments” and back to “All Comments”.

Manage email notifications for comments on files

[Erika_Van_Der_Bent]

Thanks for your quick reply. Unfortunately, that did not make a difference.
I only get notifications on my phone and e-mail, but not inside Figma or MacOS.

[dvaliao]

Sorry to hear that didn’t help, @Erika_Van_Der_Bent!

Can you try clearing your browser and desktop app cache?

Here’s how to clear the desktop app cache on a Mac:

1. Quit the Figma desktop app
2. Open Terminal.app and enter the following command:
   rm -rf “$HOME/Library/Application Support/Figma/”{Desktop,DesktopProfile}
3. Try opening the desktop app again

Then, have another collaborator or someone from your team tag you directly in a comment within a file that you’ve selected Comment Notifications > Everything as a test?

If that still doesn’t work, I may have to refer you to our quality support team to investigate further.