Comment notifications are no longer appearing

Ask the community
1

Since the UI update my comment notifications are no longer appearing in Figma.
I still ge the e-mails.

How can I fix this?

2

Hey @Erika_Van_Der_Bent, thanks for reaching out and sorry to hear this!

Can you please check your Notification settings to ensure everything looks correct?

Click the ⌄ to the right of your Name in the upper, left-hand corner. Then, select Settings from the drop-down menu:
Screenshot 2024-08-09 at 9.56.22 AM

From the overlay window that appears, switch from Account to the Notifications tab and ensure that you’ve checked Send notifications to my computer:

Screenshot 2024-08-09 at 9.53.30 AM
Screenshot 2024-08-09 at 9.53.30 AM1432×592 32.1 KB

3

Thanks for your assistance. Unfortunately, all settings are already configured as per your example. Any other suggestions I could try?

4

Thanks for confirming those Settings haven’t changed, @Erika_Van_Der_Bent!

Can you check your comment settings within your file(s)?

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image1920×1280 179 KB

If All comments is already checked, please try toggling your notification settings on the Figma side between “None” and “All comments” and back to “All Comments”.

5

Thanks for your quick reply. Unfortunately, that did not make a difference.
I only get notifications on my phone and e-mail, but not inside Figma or MacOS.

6

Sorry to hear that didn’t help, @Erika_Van_Der_Bent!

Can you try clearing your browser and desktop app cache?

Here’s how to clear the desktop app cache on a Mac:

  1. Quit the Figma desktop app
  2. Open Terminal.app and enter the following command:
    rm -rf “$HOME/Library/Application Support/Figma/”{Desktop,DesktopProfile}
  3. Try opening the desktop app again

Then, have another collaborator or someone from your team tag you directly in a comment within a file that you’ve selected Comment Notifications > Everything as a test?

If that still doesn’t work, I may have to refer you to our quality support team to investigate further.

7

Hey @dvaliao! I am experiencing this issue as well :smiling_face_with_tear: I’ve already followed all the troubleshooting tips offered in this and other thread. Agreeing with Erika, this has been happening since the update. I’m using Figma desktop for iOS.

8

Hey @andrea-hg, sorry to hear this is happening!

Since the suggestions above have not worked, please reach out to the support team directly via this form for help: https://help.figma.com/hc/en-us/requests/new

Be sure to use your Figma account’s email address and provide as many details as possible.