Thank you in advance for your help and attention!
Update: I was able to install the Beta version but the “normal” one is still giving me the sane error
Hello! I checked in with the support team on this, and wanted to grab some info from you.
First, I’m thinking you do already, but can you check that you meet the minimum requirements for the desktop app? I know you mentioned being able to install the beta, but want to cover all bases just in case.
Also, have you come across issues installing any other apps, or is it just Figma?
Good morning!
First of all, thank you so much for your help!
Yes, my Mac meets all the minimum requirements for the desktop app.
No, it was only with the Figma Desktop App.
Thank you! Someone from our tech quality team gave me some suggestions to pass your way:
This is usually solved by fully uninstalling all Figma apps (including beta) using an app remover, restarting your computer, and trying to install again. I don’t have a specific uninstaller app I can recommend.
^ If you need further assistance with this, or have additional questions, they’re more than happy to help in specifics via email – you can file a ticket here: https://help.figma.com/hc/en-us/requests/new?ticket_form_id=360001744374
