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Question

Cannot receive team invitation emails and verification login emails

  • September 11, 2024
  • 1 reply
  • 54 views

Guangyu

When I recently asked my company members to sign up for a Figma account, none of them received the invitation email from the Figma team. Also, recently we were unable to receive verification emails when registering or logging in. Please help solve it. Thank you.
The email address where the above two problems occurred is:
guangyu.qin@desaysv.com
cuiyan.ji@desaysv.com
yufei.wang@desaysv.com

This topic has been closed for replies.

1 reply

  • Figmate
  • 2108 replies
  • September 11, 2024

Hi @Guangyu, Thank you for reaching out to us. Sorry to hear that you’re experiencing this issue.

In this particular situation, I recommend contacting our support team directly for further investigation. Therefore, I will create a support ticket on your behalf.

Our support team is equipped to handle such issues, and they will reach out to assist you with this matter.

Please keep an eye on your inbox as you will receive an email regarding the new ticket soon. The subject line will likely be “Follow-up from Figma Support” and will be sent to the email address associated with your account.

Thank you once again for reaching out to us!


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