Can not open any file or tutorials, after about 30s it’ll return to the dashboard and show an error message “an error occurred while opening editor”
Hey @StreenJ, welcome to the community, and sorry to hear you are having issues with your files!
Can you try logging out and back in and check if this clears the error?
Can you please try clearing your cache in your browser and desktop app (if using this), and try accessing Figma again? You can follow the steps here.
If it does not work, we suggest checking a different browser, or an incognito window. If another browser or incognito works, please try disabling any ‘blocking’ browser extensions or asking your IT Admins to adjust the proxy settings as shown in Technical Troubleshooting Tips.
Lastly, we’d suggest restarting your computer and checking another network, like a mobile hotspot. If you can connect on another network you make need to adjust your proxy settings or inform your ISP.
If nothing here helps, I’d recommend you to reach out to the support team, and please include a Console.log as shown in Use Chrome Developer Tools so they can take a closer look and see if they can spot the problem. Please fill out this form and mentions the steps you have done: here Thank you!