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Question

When will you be sending invoices per email?


As a paying customer and a very unwilling Figma support, I would like to publicly ask for sending invoices per email. This is best practice for all bigger online services and it’s frustratingly annoying to collect every single invoice. Regarding the amount of customers, this would probably save thousands of hours on the customer side every month. So again: Please send us an PDF!
Thank you

16 replies

y_toku
Figmate
  • Community Support
  • 2295 replies
  • February 1, 2024

Thank you for bringing this important issue to our attention in the forum. We understand and empathize with your frustrations, and want to assure you that your concerns have been promptly communicated to our internal team for further review. We appreciate your patience and understanding as we work towards addressing this matter.


Hi, I want to support this request. Also please note this important detail: It should be allowed to add an email recipient for invoices that does not have to belong to a natural person (ie. no verification should be needed). Reason for this is that new accounting systems allow you to send invoices directly to them, but these emails are simply “invoice-dumps” (and verification is impossible).


+1 from me - It would be great if our accounting departement gets those PDFs automatically via E-Mail that I could provide somewhere. Currently I always need to download those PDF and send it to them which is a bit frustrating. Would be great if you add this feature.


Jonas_Palgard

+1 from me as well. It would be a very nice and appreciated feature!


+1 We’d really appreciate this feature too!


+1 to this request. just bumped into this problem with my accounting team when trying to automate invoice processing with a new accounting system.


Ethan_Faghani

Very Important feature to be considered!


Michal18
  • 1 reply
  • July 22, 2024

Please do it, it is super frustrating to get those invoices by hand…


+1 from me!


Kreshomir

Agreed. Please send us PDF invoices via email


Damian_hotelwsieci.pl

+1, please do it for your users!


Soeren_Schroeder

Yes, please allow us to receive invoices via mail so they can be processed automatically!


Andrew_Little

+1 from me! It’s a very important feature.


Glenn_Bergmans

Super important feature. Chasing invoices is a pain.

And while you’re at it, send both PDF and an UBL invoice for automated parsing.


piotr.sikora
  • New Member
  • 2 replies
  • January 17, 2025

Hi All,
+1 from me too.
@y_toku kindly please update on the subject matter and pass it to your Top Management. They should understand that making payment handling unpleasant is not the best customer relation strategy. This can easily be solved for benefit of community and Figma .
Best regards.


Layered Studio

Hello! 

I also want to express my support for this issue! 

 


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