"Verification Limit Exceeded" Error - SheerID Unable to Help

Hey ​@Nick Rizzo, I’m really sorry for the delayed response! I completely understand the urgency and apologies for the back and forth between SheerID and Figma without a clear resolution.

Thank you for taking the time to share all those screenshots and info, it really helps paint the full picture. I’m here to make sure this gets the attention it needs. Could you please confirm if you’ve already reached out to education@figma.com? If you’ve already done that and the team did not get back to you, I’ll go ahead and escalate this internally with the team to get things moving for you.

Thank you for your help! 

Hi ​@Gayani_S, thanks for responding! I reached out to education@figma.com on Monday the 20th from my school address, which I can provide to you if needed.

Dear Figma Support Team,

I hope this message finds you well.

I am a student at Daffodil International University, majoring in Computer Science and Engineering (expected graduation: 2029). I urgently need access to a Figma project shared by my professor for coursework, but I’ve been completely blocked by the SheerID verification process.

Here’s what has happened so far:

• I submitted all my details accurately (school name, program, enrollment dates, etc.).

• After several days without a response, SheerID closed my case, stating they were “unable to process the request.”

• I reached out multiple times, offering to provide my passport, student ID, and enrollment confirmation—even to verify via a video call—but received no further response.

I have also contacted Figma Support several times, but each time I am redirected back to SheerID. Unfortunately, this has created a loop where neither side is taking ownership, and I am unable to proceed with my coursework.

I fully understand that SheerID manages the verification process, but since Figma relies on them as a verification partner, I kindly request your intervention to help resolve this matter. I am ready to provide any required documentation or verification proof directly to Figma if necessary.

I truly appreciate Figma’s commitment to supporting students, which is why this experience has been disappointing. I trust that your team will take this issue seriously and assist me in completing the verification process so I can continue my coursework without further delay.

Thank you for your time and understanding. I look forward to your guidance on the next steps.

Dear Figma Support Team,

As mentioned by others above, I have also been stuck in the loop between Figma and SheerID support teams going nowhere. I have sent forms and emails but they led nowhere. I need Figma access urgently for my course but the website says verification limits exceeded although I tried only once.

If this is not resolvable, then at least please allow Pro plan members to collaborate with Education plan so that I can purchase Pro plan till my course ends. I hope I don’t fail my course because of this issue. I am ready to provide any necessary documentation to verify my current student status.

Please let me know if you need any more information from me.

​@Gayani_S I had sent two emails to education@figma.com and I waiting for a reply. Can you please help me with this issue as it is very urgent for me as my project starts this week?

Thank you.

Hi ​@Mahamudur Rahman Shaown and ​@narlaaditya,

It seems like Figma is resolving these issues on a case-by-case basis, and receiving support might take a while. What helped me durring my downtime was creating a second free-teir team under my account. Even though my education team was unavailable, I could move files to the free one and edit them there. I still couldn’t work with other students’ files as they were stored in different education teams, but at least I was able to keep up with coursework while support worked its way to my request.

Not a perfect solution, but hope it helps!