Verification limit exceeded error

Could you please help me reset my verification attempts or provide an alternative way to complete my student verification?

Hi ​@eunjik — welcome to Figma Forum! I’ve merged your post with a related discussion other designers experienced. Please check the reply marked as best answer here and let us know if it helps. 🙏🏻

Hi, I am Sabbir, a user of the Figma Education plan.

I have all the documents as a student for the re-verification of my Figma education plan. But it shows that the verification limit exceeded.
I hope I'll get the proper solution and verify my Figma Educational Status.
Thanks.

[Merged by a moderator from ‘Unable to Verify my Educational Plan’ on Sep 28, 2025.]

Hello,

I need to verify my educator account. I've been trying for 9 days, but I haven't been able to get any results. Even though I uploaded official documents proving that I am an educator, I haven't gotten any results so far. Now it says, "Verification Limit Exceeded." I have only 1 day left for verification. I think there is something wrong with the verification of SheerID as I’ve seen a lot of people suffering from not getting verified. I’m really not sure what else to do—any guidance or help would be greatly appreciated.

[Merged by a moderator from ‘"Verification Limit Exceeded" for Student Plan’ on Sep 28, 2025.]

Idk i have official mail and commenting from that too but it is denying reverification sheerid is not responding why can't they take documents of the students who are facing such issue and resolve it manually.

[Merged by a moderator from ‘edu email reverification keep failing’ on Sep 28, 2025.]

I have all the documents as a student for the re-verification of my Figma education plan. But it shows that the verification limit exceeded.
I hope I'll get the proper solution and verify my Figma Educational Status.

Hi ​@Sabbir_Ahamed — thanks for posting, and I’m sorry you’re running into this verification issue.

I’ve merged your post into a thread where others are seeing the same problem. Check the reply marked as the best answer for details on what to do next. I can also see that a team member is already reviewing your case. While I can’t share account specifics here, please keep an eye on the email linked to your account for updates on case number: 1526713.

Just so you know, there’s currently a grace period in place for verifications, which should give you some extra time while this gets resolved.

I hope this helps point you in the right direction—and thank you for your patience while the team works on it.

I need to verify my educator account. I've been trying for 9 days, but I haven't been able to get any results. Even though I uploaded official documents proving that I am an educator, I haven't gotten any results so far. Now it says, "Verification Limit Exceeded." I have only 1 day left for verification. I think there is something wrong with the verification of SheerID as I’ve seen a lot of people suffering from not getting verified. I’m really not sure what else to do—any guidance or help would be greatly appreciated.

Hey ​@imran_hsn01 — welcome to the Figma Forum! I’m sorry for the confusion with your ID verification.

I’ve merged your post into a thread where several other designers have run into the same issue. Check the reply marked as the best answer for next steps, and keep in mind that a grace period is currently in place.

Hopefully this helps clear things up and gives peace of mind that your work won’t be disrupted. For general updates, you can also keep an eye on this thread: Updates to our Figma Education plan.

Idk i have official mail and commenting from that too but it is denying reverification sheerid is not responding why can't they take documents of the students who are facing such issue and resolve it manually.

Hey ​@Akshat Jain — thanks for reaching out, and I’m sorry you’re running into this issue. I’ve merged your post into a thread where other designers have faced a similar situation so we can keep track of this issue. Check the reply marked as the best answer for guidance on next steps with SheerID — it should help clarify how to proceed.

Also, there’s a grace period currently in place, so your account access won’t be interrupted while this gets resolved. Hope this helps clear things up a bit while the team continues working to get this fully sorted

I hope this message finds you well.

I’m reaching out because I encountered the same issue as others regarding the ID verification process. I contacted SheerID and received a response stating that in order to proceed with the verification request, ID verification must be completed within the platform. Therefore, they mentioned that the ID must be verified directly through Figma.

Unfortunately, they also informed me that they are no longer able to assist and have permanently closed the support ticket.

Could you please let me know where or how I can resolve this issue? Your assistance would be greatly appreciated.

Thank you very much in advance.

I have already contacted SheerID Support multiple times, and like others here, I received the same response without any clear solution.
My ticket was permanently closed, and they explained that the government ID verification must be completed successfully within the platform.
Since my ID check could not be processed there, they said they cannot review my ID via email or provide any workaround.
Today is the expiration date of my Education Plan, so this matter is very urgent.
Could you please provide a concrete solution or restore my ability to complete the verification process before my plan expires?

Hi ​@Buri — thanks for reaching out, and I’m really sorry you’re still having trouble with verification. First, I want to reassure you that we’ve extended the grace period for the verification process, so your projects will not be impacted. More details on that here: Updates to our Figma Education plan.

If you haven’t already, please follow step 2 in the reply marked as best answer by ​@Junko3. Reply to SheerID and copy education@figma.com on your message — this will help our Figma for Education team take a closer look and provide next steps.