Verification limit exceeded error

​@Tom Reem Hello, I’m also experiencing the same error that my verification limits is exceeded. I’ve contacted SheerID, but their solutions are just to use a different device or browser, I’ve tried them and still nothing works. Also, when I first tried to verify, the website told me to upload my goverment ID, and SheerID would send me an email saying they’re unble to verify me, I find it really confusing because my classmates didn’t need to give their goverment ID to re-verify. Could you please help me look into it? I’ve reported this issue via email to Figma(got no replies yet) but I’m really anxious due to running out of time. Thank you!
 

​@Anton Blomgren I’m so sorry that this has been dragged out as long as it has been. We’ve been advocating and passing along the issues we see here, and everyone collectively on the Figma side is doing their best to stop instances like this happening.

I just spoke to our education leader, and there was in fact and issue with your verification that was causing this back and forth confusion.

I know this is probably the last thing you want to hear right now, but can you please attempt to verify again? I’m told this has been addressed, and you should know be able to cleanly verify.

And of course, let me know if not. I’ll continue to chase this down until you are set.

Hi, I am having the same problem with everyone above. 

I received email from Figma team and told me I should contact SheerID

So

I tried to contact SheerID so many times but all I got was “ We were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently closed.”

Since I dont know exactly what I did wrong or missing since they did not give my any further information

Please help me with this because I will lost access to a lot of project for my school collaborate assignments.

Thank you so much

I contacted the SheerID team about this issue, but their response only advised me to retake the photos of my ID carefully and re-enter the information before trying again.  

But please understand — my account already shows “Verification Limit Exceeded,” so I cannot even attempt the process again.  
I have even tried using a different browser, but the verification is completely blocked and I am stuck.  

Please, I urgently need your help to resolve this issue. I cannot proceed any further on my own.  

Hello,

It has been a week since i try to fix my probleme with the Student Plan on Figma. Im a 22 years old student from the switzerland artschool, ECAL. I used figma for most of my courses last year. And in order to use figma again, i need to redo my student plan. Everytime i do the verification plan, i get this: 

Verification Limit Exceeded

We're glad you're enthusiastic, but it looks like you've already redeemed or attempted to redeem this offer.

I tried to contact SheerID for 3 times, and this is the only respond i get:

Hello,
 
Thanks for contacting SheerID.
 
We were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently closed.

here are the emails i sent:

Email 1)

Hello,
Im a 22 years old student from the switzerland artschool, ECAL. I used figma for most of my courses last year. And in order to use figma again, i need to redo my student plan.

I have an issue, where when i try to do the verification system for the Education programme, it says that my verification limit has exceeded. I already sent a verification with a document, but due to not having my student card renewed at the time, i prefer to send it once i got my student card renewed. Now that i have it, when i click on the link to get verified to figma, it says that the page has expired.

Is there a way that this issue can be fix?

Kind regards,
Malcolm Semedo Barreto

Email 2 is kinda like email 1.

Email 3)

Hello,

I am contacting the support team regarding an issue with my verification attempt for the Figma Education Plan.

- Company name for the offer: Figma
- Stage of verification: I am stuck after my previous verification attempt was expired. When I try to start a new verification, the system shows the error message:
“Verification Limit Exceeded – We're glad you're enthusiastic, but it looks like you've already redeemed or attempted to redeem this offer.”

I am a 22-year-old student from Switzerland, studying at École cantonale d'art de Lausanne (ECAL). This art school uses Figma for many prototype design projects (for example: https://ecal.ch/fr/feed/projects/7649/option-media-interaction-design-22-23/
).

To continue using Figma for my coursework, I need to re-verify my student plan, but I’m unable to do so because of this error.

Could you please help me reset my verification attempt so I can try again?

Thank you very much for your time and support.

Kind regards,

I have absolutely no idea on with who to contact for my issue, or if im missing something with my emails…

If anyone has a solution to reset the verification attempt, i would highly appreciate that, since i have 3 days left of access with figma education...

Thanks,

Malcolm Semedo Barreto

Hey ​@malcolm.semedo - I’m going to follow up with a PM to learn more. Thank you!

Hi ​@ksn, ok we can discuss more about this issue in PM. Thank you too!

Hi team, this issue has been ongoing almost a month. Whether it’s issue on Figma or Sheer ID - I belive that users will need more detailed designated supports. I already have contacted to SheerID - almost passed closing to an week since so. I still haven’t received any response. My app still cries out that my current plan will be expired on 29th of September. I hit the limits of attempts so I can’t even try to re-verify anymore. I provided my driver lisence, medicare id, passport - at this point, I am very uncomfortable to feed more personal identification to third party more than they need. 

As I don’t get much support from sheer id side at this moment, is there another way to resolve this? It seems like quite significant population currently have the same issue. 

The SheerID partnering thing is an absolute joke. The verification process is buggy as hell, documents keep getting rejected for no reason, and the flow feels completely broken. On top of that, the “verification-limit-exceeded” error has been stuck for weeks with no fix, no updates, no response from SheerID at all. Instead of making things easier, this collab just adds more hoops and more headaches. Figma you can do better then this!!

Hello Figma Support Team,

I am currently using a Figma student account, and I recently received a request to reverify my student status.
During the verification process, I failed the ID verification and eventually exceeded the allowed number of attempts.

I contacted SheerID, but they informed me that they cannot help me further due to the exceeded verification limit.
However, I need to continue using my student account for my studies and projects, and I would really appreciate your assistance.

Could you please help me reset my verification attempts or provide an alternative way to complete my student verification?

Thank you very much for your support, and I look forward to your guidance.

Best regards,
eunji

[Merged from the original post “Student Verification Limit Exceeded – Request for Assistance” by a moderator on 27-Sep-2025.]