I had figma free education plan which i applied for now they emailed me to re-verify by september 29 or I'll lose those pro features now I joined figma recently a month back i have re-applied for verification but they say i have exceeded limit for verification or availed this offer. I have no clue how to solve this i have contacted Sheer Id support team too.
Solved
Verification limit exceeded error
Best answer by Tom Reem
Hi
If you haven’t already, please reach out to them directly and let them know what’s happening using this secure form: Contact SheerID Support. Their team is now better equipped to review your case and provide next steps.
Thanks again to you (and others in this thread) for surfacing the issue — your feedback helped us improve the process, and we hope this makes things smoother moving forward.
Hey
When you have a moment, please check your inbox, and if you need anything else, feel free to reply directly to your support case. They’re the best equipped to help further, as we can’t handle account-specific issues here in the Forum. Thank you!
Hello Figma Support Team,
I am a current university student and recently signed up for Figma with my university email address.
While applying for the Education plan, I encountered a “Verification limit exceeded” error from SheerID.
I would like to kindly ask if you could manually review my student eligibility.
I am happy to provide any required documents such as a student ID or proof of enrollment.
University: SUNGKONGHOE UNIVERSITY
University email: (redacted by the moderator due to PII)
Thank you for your time and support.
Kind regards,
Jinsil Choi
Hi
Celine_ wrote:
Hey everyone, thanks for reaching out to us and sorry for the trouble with the verification!
If you’re seeing a “Verification Limit Exceeded” message, the best next step is to reach out directly to SheerID. Their process has recently been improved to handle this type of error, and they’re best equipped to review your case and guide you on what to do next. Even if you’ve already contacted them before, their updated system should make resolution faster.
Hope this get resolved quickly, thank you!
I have submitted proper verification documents to sheerID and am met with the exceeded message. I have contacted sheerID and cc’d Figma support in the emails. I have not received any response from Figma and SheerID permanently closed my case even after I did what was asked. Can someone please assist with this as I need Figma for various classes within my degree program?
Hey
I do not have the ability to review education plan requests/information, so getting in contact with our education is the next best step.
I understand that you’ve already reached out, and that you have tickets filed with the education team. I also verified that the priority on your ticket is set to high; they will get back to you as soon as they can.
Please note: you will likely experience a longer wait time due to the holidays, but rest assured that your request won’t be forgotten.
On behalf of all of us, thank you for your understanding and patience.
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