Verification limit exceeded error

Hi there, 

I hope I can also get some help with the same issue as the others in this post regarding ID verification process. I was asked to upload my government ID and I attempted it multiple times but it kept failing to verify my files and status, and now I exceed my verification limit access. I already contacted SheerID but have not got a response from them. As the deadline to verify is coming soon, is there another way I can proof my education status so I won’t loose all of my files? It’s really important to me as all of the files are really important for my classes and co-op. Thank you!

Best,

Linh.

Hi, I have same problem with everyone above and I have contacted SheerID with no response for 5 days. I have got my verification limit exceeded maybe becauase I used a wrong name. How can I get a verification again?

Iʻm a faculty member and have had the same issue for two weeks.

When I contacted SheerID, they said: "We were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently closed."

When I contacted Figma, they said just to contact SheerID. I donʻt even know what the issue is, and I would have been happy to provide them with any documents they needed. The form didnʻt ask for anything. Iʻve been verified through SheerID before for other platforms and my status hasnʻt changed in 7 years. This has been really frustrating!

I am a student and we have a free student plan from our school. I am trying to verify my student plan but it says that I have exceeded the verification limit or I have already activated it. Although the role on my profile is set to Education > Student but when I join on Edu Teams, it wants me to verify my status and I can’t verify it because it won’t let me. I have already contacted SheerID but they take way too long on responding. 

[Merged by a moderator on Sep 30, 2025.]

Hey everyone, thanks for reaching out to us and sorry for the trouble with the verification!

If you’re seeing a “Verification Limit Exceeded” message, the best next step is to reach out directly to SheerID. Their process has recently been improved to handle this type of error, and they’re best equipped to review your case and guide you on what to do next. Even if you’ve already contacted them before, their updated system should make resolution faster.

If you’ve already submitted additional documents and SheerID told you they can’t process them, please reply to their message and CC education@figma.com so our team can stay in the loop.

And just to reassure you, your projects won’t be impacted while this is being sorted out. We’ve extended the grace period for the verification process. You can find more details here: Updates to our Figma Education plan.

I’m a student from a state university in India, and I’m facing issues getting verified for the Figma Education Plan. Firstly, I exceeded my limit to verify myself.

So I reached out to both SheerID and Figma support, and after days of waiting, SheerId tells me that I cannot be verified unless I have a school-issued email. The problem is that my college does not provide a school email ID like many other institutions in India. I’ve already shared my student ID card with the team but i am being asked to come back with a student email id. The thing is how can i when not a single student in my university has a college email id. This new issue along with the entire verification limit exceed loop is just so exhausting.  

Its just simply unfair that i wont be eligible for a student plan despite being a legit student just because i dont have a school-issued email id. 

I genuinely request people @figma to consider other legit documents as proof, for those without a school email id. Especially since its really crucial for us in doing assignments and building projects for our portfolio. 

Hello Figma Community,

I’m currently a design student and recently re-verified my Figma Education Plan. On September 25th, I received an email confirming that my status was updated successfully.

However, when I log in now, it’s asking me to verify again — and I keep getting this error message:

Verification Limit Exceeded
We're glad you're enthusiastic, but it looks like you've already redeemed or attempted to redeem this offer.

Has anyone experienced this before or knows how to fix it? I’d really appreciate any advice or solutions!

Thanks so much 

​@Tom Reem I am having the exact same issue. I have written to Figma Support twice, education@figma,com twice, and SheerID twice, and not a single person has gotten back to me.
Next week is finals week at school, and I cannot complete grading with “View only” access. 

This is for my San Diego City College email address lderham@sdccd.edu

Can you please help? Need this ASAP as this has become urgent.

​@Celine_ Please see my note above to Tom. I have already written SheerID twice.

I am having the exact same issue. I have written to Figma Support twice, education@figma,com twice, and SheerID twice, and not a single person has gotten back to me.
Next week is finals week at school, and I cannot complete grading with “View only” access. 

This is for my San Diego City College email address lderham@sdccd.edu

Can you please help? Need this ASAP as this has become urgent.