Verification Exceeded Limit for Student Plan

Yesterday, I attempted to apply for the student plan on the website. However, upon submitting the verification form, I received an error message stating, “Verification Limit Exceeded.” I have not previously completed the verification process, so I’m unsure why this issue occurred.

I would appreciate your guidance on how to proceed or reset the verification attempt so I can complete my application successfully.

[This post was merged from “Verification Limit Exceeded For First Time Registering Student Plan” into “Verification Exceeded Limit for Student Plan” by a moderator on 08-Oct-2025.]

Hey ​@Jerald Esmeria — welcome to the Figma Forum, and thanks for reaching out! I’ve gone ahead and merged your post into a thread where others have encountered the same error.

If you haven’t already, please check the reply marked as best answer for guidance on next steps with SheerID to complete your Figma for Education verification.

Same issue. 

I'm a university design student at UC San Diego. I graduate in mid-June 2026. I thought I reverified my Figma education status 2 weeks ago. When I log into Figma now though, it says my education status has expired and all users have to reverify.

When attempting to reverify, it says the offer has already been redeemed, yet the expiration message persists. I am blocked from using Figma Make which I need urgently for my university classes.

Please help me with this ASAP! I do not have a ‘grace period’ applied and am blocked from education functionalities like Figma Make.

I did submit a support ticket to Figma and one to SheerID. But I need a more urgent fix.

Hi everyone,

I'm adding my voice to this thread as I'm facing the exact same frustrating issue, and my academic work is currently blocked.

My Situation:

1. I am a verified student actively using the Education Plan features for my school projects. My profile role is correctly set to "Education > Student."

2. However, when I try to access my Edu Teams or simply proceed with my work, I get the persistent error: “Verification Limit Exceeded” or “You’ve already redeemed or attempted to redeem this offer.” (I have attached a screenshot of the message).

3. The most critical problem is that this verification lock has caused my entire account to be completely blocked from editing, which is severely preventing me from making any progress on my current school assignments.

The Urgent Need for a Solution:

I understand that SheerID handles the verification, and I have already reached out to them. However, their response time for such an urgent issue is far too slow. Many students, like myself, depend on Figma to submit coursework on time.

Could a Figma support team member please step in and assist with the following to resolve this lockout?

Manually reset the verification limit on my account so I can re-attempt the verification process immediately.

Given that this is a widespread issue locking users out of their active files, is there any internal mechanism to temporarily restore my edit access while the SheerID ticket is being processed?

Thank you for your understanding and urgent help. This is truly impacting my studies.

Same issue,

My education team is completely locked due to a verification error, and we urgently need help.

The Problem:

• Can't re-verify my Bangladesh National University status
• Error: "Something went wrong! We are having trouble with the verification process"
• SheerID support says this must be resolved by Figma

What I Need: Manual verification review OR temporary team access while this is resolved. I have all valid university documents ready to submit.

This is blocking critical academic projects with deadlines. Any help would be greatly appreciated!

Hey ​@Zoe Kothari, I want to assure you that we take this seriously and are doing our best to get this resolved for you as quickly as possible.

I checked your case, and I can confirm that your support ticket (#1550120) is currently being reviewed by our team. They’ll follow up with you directly as soon as possible with an update. 

Since the verification process itself is handled by SheerID, their response times can sometimes take a few business days. I understand that’s far from ideal, and I truly appreciate your patience while both teams work on this. 

Hey ​@MINWOO KANG, I’m really sorry for the disruption this has caused.

At the moment, I’m unfortunately not able to manually reset the verification limit or restore edit access on our side. The verification process is fully managed by our partner SheerID.

That said, your case and feedback have been shared with the team so they’re aware of how significantly this is impacting students. 

I truly appreciate your patience and understanding while you wait for SheerID to review your submission. 

Hey ​@Maniruzzaman, I’ve seen your original post and have already shared the details internally with our team for further review. I’ll make sure to follow up on that thread as soon as I hear back from the team.

I really appreciate your patience and understanding while we look into this, I know how urgent this is for you and your team! 

​@Gayani_S I have gotten this reply from SheerID which doesn’t provide any help:

We were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently closed.

Figma support only says that I have to go through SheerID, so where do I go from here?

Hello Team,

I am a designer working with government schools and colleges through a small agency that provides free design learning support to students. I also collaborate part-time with government colleges and schools as a guest faculty. I have an ID card and official letters confirming my role, but I am currently unable to use them to verify my student plan.

I would greatly appreciate your assistance in resolving this issue so I can continue offering design learning support to students through my agency.

Thank you for your time and support.