URGENT: Team Blocked - Education Verification Error (SheerID Referred Me)

Dear Figma Education Support Team,

I am following up on my previous email regarding the education verification error, as this has now become a critical issue affecting my entire educational team.

URGENT SITUATION:

• My education team account is currently fully locked
• Multiple team members cannot access our work or collaborate
• We have ongoing projects with deadlines that are now at risk

Original Issue: I cannot complete the education re-verification process for Bangladesh National University. The system shows: "Something went wrong! We are having trouble with the verification process."

Actions Already Taken: I contacted SheerID support for assistance, and they directed me to contact Figma Support directly, as this issue needs to be resolved on Figma's end.

Impact: This is not just affecting me individually - our entire educational team's workflow has stopped. We have critical academic projects and deadlines that require immediate access to Figma.

Immediate Request: Could someone please:

1. Prioritize reviewing my verification manually?
2. Temporarily restore team access while the verification is processed?
3. Provide an alternative verification method I can complete immediately?

I have all necessary documentation from Bangladesh National University ready to submit immediately in any format required.

Account Details:

 [redacted by forum moderator to remove PII]

This is severely impacting our academic work. I would be extremely grateful for any expedited assistance you can provide.

Thank you for your urgent attention to this matter.

Best regards,