Dear Figma Education Support Team,
I am following up on my previous email regarding the education verification error, as this has now become a critical issue affecting my entire educational team.
URGENT SITUATION:
- My education team account is currently fully locked
- Multiple team members cannot access our work or collaborate
- We have ongoing projects with deadlines that are now at risk
Original Issue: I cannot complete the education re-verification process for Bangladesh National University. The system shows: "Something went wrong! We are having trouble with the verification process."
Actions Already Taken: I contacted SheerID support for assistance, and they directed me to contact Figma Support directly, as this issue needs to be resolved on Figma's end.
Impact: This is not just affecting me individually - our entire educational team's workflow has stopped. We have critical academic projects and deadlines that require immediate access to Figma.
Immediate Request: Could someone please:
- Prioritize reviewing my verification manually?
- Temporarily restore team access while the verification is processed?
- Provide an alternative verification method I can complete immediately?
I have all necessary documentation from Bangladesh National University ready to submit immediately in any format required.
Account Details:
[redacted by forum moderator to remove PII]
This is severely impacting our academic work. I would be extremely grateful for any expedited assistance you can provide.
Thank you for your urgent attention to this matter.
Best regards,