I am a student and we have a free student plan from our school. I am trying to verify my student plan but it says that I have exceeded the verification limit or I have already activated it. Although the role on my profile is set to Education > Student but when I join on Edu Teams, it wants me to verify my status and I can’t verify it because it won’t let me. I have already contacted SheerID but they take way too long on responding.
Solved
Verification Exceeded Limit for Student Plan
Best answer by Tom Reem
Hi everyone — thanks for checking in here, and I’m really sorry for the trouble this has caused.
In addition, we’ve been working closely with SheerID based on the feedback in this thread, and they now have an improved process in place to help with “Verification Limit Exceeded” errors.
If you’re still running into this, the first step is to reach out to SheerID directly through this secure form: Contact SheerID Support. Their team now has the tools to review your case and reset verification attempts so you can move forward.
Thanks again to everyone who raised this — your feedback directly helps shape these improvements. Hopefully this makes the process smoother for students going forward.
Hi
Thanks for the reply. I’ve sent another form to SheerID again, with this link: SheerId Help Center. Do I send the form to you via gmail, or is there any other workable way to do it?
Hey
I’m taking over this case from
If you don’t hear back from them after that, you can then reach out to education@figma.com. At that point, it’s helpful to forward any emails you received from SheerID and briefly explain what’s been happening so the Education team has full context.
I know this isn’t the quickest resolution, but appreciate your help and your patience in the meantime!
Hello,
I am a student and have been experiencing ongoing issues renewing my Figma Education plan since October. Last year, my eligibility was successfully verified without any problems, but this time I continually receive the message “verification limit exceeded.”
I first contacted SheerID regarding this issue and received the following generic response:
“We were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently closed.”
I also tried contacting education@figma.com, but haven’t received any reply so far.
At this point, my account is still limited to the free plan, and I am unable to work on several of my existing projects. I would be very grateful if you could help me regain access to the Education plan as soon as possible.
Thank you very much for your time and assistance,
Iris
Hey
I wasn’t able to locate your support ticket on our side, so I’ve escalated this internally to the appropriate team. I’ll follow up with you as soon as I hear back.
Thank you for your patience in the meantime!
Hello ,
Hey
The team confirmed that we did not receive any ticket from you. If you used another email address please share the ticket number with me so I can escalate this internally. If you did not receive any ticket number please contact education@figma.com again.
When you email them, it really helps to include any screenshots you have, along with a brief timeline of what you’ve already tried and the responses you received from SheerID.
Once you’ve reached out, feel free to share your Education support ticket number here.
Hey
The verification attempts are fully managed by SheerID, which is why they’re typically the only team that can reset or clear that lock.
Please reach out to their support team directly. You can contact them here: https://support.sheerid.com/en-US/help-center?.
They’ll be able to look into the issue and help resolve the error.
Hope this helps!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.