Verification Exceeded Limit for Student Plan

Hello, I am also facing the same thing. I have already submitted a lot of request but still the same. sheer id doesn’t contact me anyway. I have tried several times. but still the same. I am a college student who is in 2nd year studying multimedia. Please help me as it is only one day and i don’t want to lose my access. huhu. I appreciate all the efforts and help. Thank you!

they answered me: We were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently closed.

i don’t understand how they can’t verifiction the request if ​@Tom Reem said they can: “ reach out to SheerID directly through this secure form: Contact SheerID Support………” 

help!!! Thanks 

Hello, I am having this same issue. I contacted SheerID and they told me to retry verification, however the Figma verification webpage still does not allow me to do so. I am hoping to receive any assistance, thank you in advance!

Hello,

I am having the same problem as many other people and am concerned I won’t be able to re-verify my account despite the extension of the deadline.

In my case I tried to verify with my student ID but I think it did not include all the necessary information and that’s why my verification was not accepted. However, Figma did not allow me to re-try with a different document.

First it said there was a network error after I filled the form, and after a few attempts I got the “Verification limit exceeded” notification. 

I reached out to SheerID but it doesn’t seem like they will reply on time. Is there a way I can re-try uploading a different document?

Thank you.

Hello,

I’m having an exact same problem as many people here. I haven’t receive an answer from SheerID yet, it says it might take from 3-6 days. I’m concerned about about loosing the access to my account and files…

Thanks for help!

Hi all - I understand the concern on retaining your student verification (or awaiting approval).

SheerID is working hard on verifying and troubleshooting, but due to high volume, this may take some time. We acknowledge that this may not be ideal, but as highlighted in the top post of this topic, Figma has extended a grace period for students in the process of reverifying their education status.

You will not lose access to your account or files at this time. This should give you more time to get in touch with SheerID.

I do acknowledge that this may still be distressing, but please know we are doing the best that we can to get everyone situated.

We appreciate your continued patience and understanding.

I have tried verifying 20+ times, I have contacted SheerID and they said the image of my student ID and my class schedule wasn’t “Clear” I have tried uploading images of it as clear as possible. 

I have run out of verification limit, The only prerequisite of being a student is College mail and college ID SheerID cant even verify that. education@figma.com was of no help either. Said that only sheerID can help. I reached out to sheerID and they informed me of the issue but won’t let me verify again. 

I need Figma for my UX class and I will fail if I'm unable to get access. 

I’ve deleted and remade my account already and it’s still not working, I was only able to get access for a week before I was told to verify again. 

I think you guys just killed Figma Education. SheerID doesn’t fix anything, when I last contacted them, they told me they couldn’t verify or reset anything because all the requests were still open. The frustrating part is that I activated my student discounts/accounts on other websites through SheerID with my student email, and everything worked perfectly fine without any errors.

After contacted sheer id staff, I replied back and forth with them to reset limits. After that, the verification process has been changed - no longer requesting my gov id images but only require the school email. I mean, if they could have identified my status only with school e-mail, what on earth they multiple time requested my government issued id scans, which collects my address, photo, facial info, and birthday…? This was first time to be asked that only happened with Figma. Cursor, VSC Copilot, YT- I only needed to provide my school id and active school email. Duh. 

Anyway - best shot that I can advise is contacting sheer id staff to reset your limit along with your school email and point of contact from Figma. I finally made my verification completed...gees.