Verification Exceeded Limit for Student Plan

Hey ​@Karan Singh Rajawat - thank you for reaching out and providing those details.

The community moderation team does not have visibility or access to any tools that would allow us to review verifications. This is a process owned completely by SheerID. 

However, I saw that you had created a support ticket with our education team directly (#1561394) that contained more context in your situation. I would recommend you await their response for further instructions.

Thank you for your patience!

I am also having the same issue and have reached out to SheerId multiple times over the past MONTH and have gotten no help. I really need guidance as I need my account to be up and running for school. Please if there is anything anyone can do to help me

Hey ​@Calista Law — thanks for following up, and I’m really sorry you’ve been dealing with this for so long.

While I don’t have access to account details here in Figma Forum, I can confirm that we received your ticket today and that it’s now under review with our Education team (case ID: 1574959). They’ll follow up directly as soon as there’s an update to share.

Appreciate your patience with us while this gets sorted out.

Hii ​@Tom Reem , I have been facing the same issue. I had been using my clg given figma student account for a while now, but suddenly the file is uneditable and show this error when tried to verify as student. I did contact the sheerid team but they couldnt solve it. I really need figma for an imp submission this weekend. Please help me out in this. PFA both screenshots. 

Hi ​@Ananyaaaa, thanks for reaching out! 

How recently did you contact SheerID? Have you tried replying directly and CCing Education@figma.com? 

I completely understand how receiving that message can be confusing, so weI’d be happy to help clarify what to do next.
 
For a “Verification Limit Exceeded” error message, the best next step is usually to contact SheerID directly. They now have an improved process for reviewing these cases and will be able to guide you through what’s needed to complete your verification. Even if you’ve already reached out before, their updated system is designed to provide a faster, smoother resolution.
 
Since Figma isn’t able to review documents or confirm individual eligibility, to keep things moving, please make sure to respond to any follow-up requests from SheerID — they’ll email you if they need more details.

Hello. I’ve also gone through the same error over 10 times, and I have reached out to the SheerID support teams numerous times. I think they have reset my account from limited verification, but the problem is that I’ve tried verifyng but I’m still stuck with the same error.

I e-mailed the SheerID support team again, waiting for the reply.

I think this error won’t be solved by resetting the verification limit.

Please check my account and solve this problem.

I have tried several times to log in and verify my student profile, but each time it tells me I still need to "verify status." If I try again to verify it, I get the message "Verification Limit Exceeded. We're glad you're enthusiastic, but it looks like you've already redeemed or attempted to redeem this offer." What should I do? I already contacted Figma's support section but they are not replying

Hello,

I've been having trouble using Figma with my student account since last week. Every time I try to verify, I get a Verification Limit Exceeded message. I've never used Figma Education with my school email address. I've already contacted SheerID, but they haven't responded. How can I resolve the limitation?

Thank You

Hello!

I tried re verification for FIGMA student, but it was showing network error even though network was good, and continuously trying it was still showing the same error.

Then it started showing Verification limit exceeded.

So I contacted sheerID via mail, they responded but still no response from them

Please provide the solution for this issue otherwise I won't be able to re verify student plan.

I have also attached the image for better clarification.
Please solve this asap. Thanks

Hey ​@Amber Kim and ​@charmaine hie,

Thank you for already having contacted SheerID - that’s the best step to resolve the “Verification Limit Exceeded” issue.

SheerID typically responds within 5-7 business days but there might be delays due to the festive season.

If you have sent them an email more than 10 days ago and they haven’t replied yet, please let us know by ccing education@figma.com in the email.