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The invitation email is not being sent to the company staff's email accounts.


swshin

We are sending team invitations to two email accounts, [redacted by forum admin/moderator to remove PII] and [redacted by forum admin/moderator to remove PII], but the invitation emails are not being received.

We have checked the email management settings, including spam filters and blocked senders, and found no issues.

Could you confirm whether this is an internal issue within Figma preventing the invitation emails from being sent?

Best answer by Junko3

Hi ​@swshin, Thanks for reaching out!
 

I've edited your post to remove any personal information for your security and safety.

 

Looks like you've already reached out our support team by submitting a support ticket. Thanks for being so proactive! For account stuff like this, our support team is the best place to get help.

I noticed one of our specialists has already replied. Please check your inbox and reply to the ticket if you have any further questions.

 

Thanks again for reaching out!

View original

2 replies

  • Figmate
  • 1801 replies
  • Answer
  • March 10, 2025

Hi ​@swshin, Thanks for reaching out!
 

I've edited your post to remove any personal information for your security and safety.

 

Looks like you've already reached out our support team by submitting a support ticket. Thanks for being so proactive! For account stuff like this, our support team is the best place to get help.

I noticed one of our specialists has already replied. Please check your inbox and reply to the ticket if you have any further questions.

 

Thanks again for reaching out!


swshin
  • Author
  • New Member
  • 1 reply
  • March 10, 2025

Thanks for your reply!


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