Has the Figma app been slow lately?

Hi ​@Mihir, Thanks for contacting us and for providing the device and OS details!

We'd like to understand the performance issue you're experiencing. To start troubleshooting, could you please tell us:

• Does this happen in the desktop app, supported browsers, or both?
• Does this happen with all design files or just specific ones?

Also, could you try these steps to see if there is any improvement :

• If you are using UI3, try switching back to the old UI - Can I go back to the old design?
• Clear the cache on your app or browser.

If you do not notice any improvements after trying these steps, please inform us so we can assist you in connecting with our support team.

Hope it helps! Thanks again for reaching out.
 

Hi,

This is primarily in the desktop app. The browser lags as well with teams, but not as much.
Its more prominent with larger files, but noticed it across all files.
Switching to the old UI made no difference.

Hi ​@Mihir, Thanks for replying!

We apologize for asking you to try more steps, but we'd appreciate it if you could try a few more things as a final effort.

1. Since this issue seems to be more pronounced in the desktop app, please try clearing the desktop app cache if you haven't already.
2. Given that the issue is more noticeable with larger files, please try reducing memory usage by referring to the "Tips for reducing memory" section in our Reduce memory usage in files documentation.

As Figma is built on browser-based technologies, each browser has its own active memory limit. Generally, there's an active memory limit of around 2GB per tab. These limitations also apply when you're using the Figma desktop app.

If the issue persists after trying the steps above, please submit a bug report so our support team can take a closer look at your case. You can submit a bug report here: https://help.figma.com/hc/en-us/requests/new?ticket_form_id=360001744374
When submitting, please include the following information:

• Your Figma account email
• Troubleshooting steps taken
• Share the URL of the example file and add support-share@figma.com as an Editor (this will not impact your billing)
• Provide a screen recording demonstrating the issue with the entire window visible

Thank you once again for your assistance.

Found this thread as I’ve been having similar issues this week. Emptying the Figma desktop app cache (I’m on Windows) and restarting it seems to have helped. https://help.figma.com/hc/en-us/articles/22380853110551-Clear-the-Figma-desktop-app-cache

Forgot to add reverting to the old UI has also helped quite a bit for me. 

Yep it’s definitely the new UI that is causing my Figma to be sluggish. Only seems to have started happening this week.

Hey there, ​@Harmony_Steel, bummed to hear that Figma is being sluggish for you. I know the engineers on the team have been actively looking to fix any performance issues. Also, appreciate you sharing that the old UI seems to be working than the newer one. 

If you don’t mind, could you submit a report to help our engineers to identify and fix those performance issues? figma.bot/submitreport

Thanks ​@Rogie_King I’ve just submitted a report. I’ve continued testing the old vs new UI in multiple projects and the new UI is still noticeably sluggish in all of them. Thanks for continuing to work on it!