Skip to main content
Solved

Figma Present view is not working properly for me

Kavita

Any figma file when I am viewing in the present mode or prototype mode. The screen is not showing properly

 

 

We can see in the attached screenshot like how the screen is showing half. 

I have changed the browser view it in firefox, brave even installed desktop figma app it is showing like these. But when view via mobile it is showing properly. I have clear cache in the browser

Best answer by Celine_

Hi ​@Asep supian tsaori ,

I checked internally on Kavita’s case, and it looks like they were able to resolve the issue.

Here are the steps they followed:

1. Re-register the application launch parameters:

  • Go to the properties of the Figma shortcut (right click on the icon on your Desktop → “Properties” → “Shortcut” tab)
  • Add the --use-angle=d3d11 or --use-angle=gl parameter to the “Target” field after the path to the application. The result in the first case will look something like this: "C:\Users\%USERNAME%\AppData\Local\Figma\Figma.exe" --use-angle=d3d1
  • Close the window and use this shortcut to launch Figma app

2. Disable Hardware Acceleration from your desktop app:
You can find this by using the toggle-arrow at the right of the top toolbar under Help > Troubleshooting > Disable Hardware Acceleration.
 

If the issue persists after these steps, I’d recommend reaching out to the support team directly here: Submit a bug report

Be sure to include the steps you’ve already tried so they can investigate further your case.

Thanks!

View original

Celine_
Figmate
  • Celine_
  • Community Support
  • March 4, 2025

Hey, thank you for flagging this! it looks like you are having a display scaling and/or rendering issue.

For troubleshooting, please try the following:

  • Ensure the zoom level in the prototype isn’t set too high or low. Please click on your prototype and press "Z" to adjust the scale. More information in our Scaling in Prototype guide.
  • Check if your browser and OS Display scaling is set above 100%, or reset it to default to see if it helps.
  • Since this is also happening on desktop, have you also already tried clearing the cache in the desktop app? You can follow the steps here.

If the issue persists, our support team can investigate further the issue. Please reach out to us directly by filling out this form: https://help.figma.com/hc/en-us/requests/new

In the form, please use your Figma account email, mention the troubleshooting steps you’ve tried, and include a link to the file (share it with support-share@figma.com), so we can take a closer look. Thanks!

Kavita
  • Kavita
  • New Member
  • March 5, 2025

Hi, Thanks for the reply

 

Yes I have cleared cache, even uninstall and installed figma desktop app. In the figma app also still same. 

 

Same prototype has been shared with other team member they can preview properly. 

 

Browser and OS font size is proper, I even checked in other browser as welll still same issue. 

 

I have filled the form as well as mentioned for support

Kavita
  • Kavita
  • New Member
  • March 5, 2025

 

 

The issue is also happening in figma desktop app. But in mobile I can see full screen properly

Celine_
Figmate
  • Celine_
  • Community Support
  • March 5, 2025

Thanks for the additional details. I can see in the backend your support ticket, and I have escalated internally. Thanks for your patience in the meantime! 🙏🏼

 

Update: ​@Kavita , the technical quality team is waiting for your response to gather some additional details on your end. Please check your inbox when you have a moment, thanks!

A

The same thing is happening to me right now like that, has the solution been solved?

Celine_
Figmate
  • Celine_
  • Community Support
  • June 27, 2025

Hi ​@Asep supian tsaori ,

I checked internally on Kavita’s case, and it looks like they were able to resolve the issue.

Here are the steps they followed:

1. Re-register the application launch parameters:

  • Go to the properties of the Figma shortcut (right click on the icon on your Desktop → “Properties” → “Shortcut” tab)
  • Add the --use-angle=d3d11 or --use-angle=gl parameter to the “Target” field after the path to the application. The result in the first case will look something like this: "C:\Users\%USERNAME%\AppData\Local\Figma\Figma.exe" --use-angle=d3d1
  • Close the window and use this shortcut to launch Figma app

2. Disable Hardware Acceleration from your desktop app:
You can find this by using the toggle-arrow at the right of the top toolbar under Help > Troubleshooting > Disable Hardware Acceleration.
 

If the issue persists after these steps, I’d recommend reaching out to the support team directly here: Submit a bug report

Be sure to include the steps you’ve already tried so they can investigate further your case.

Thanks!

Reply


Terms & ConditionsCookie settingsAccessibility statement

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings