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Question

Change seats from monthly billing to annual

  • March 12, 2025
  • 1 reply
  • 9 views

cay borduin

I bought my first seat paying annually, then I bought two more seats in succession. I’m being charged monthly for them, but want to be charged annually. It vaguely seems like this might happen automatically at the start of the next month?? I’m not sure because the help is unclear. 

 

 

 

 

1 reply

y_toku
Figmate
  • Community Support
  • 2285 replies
  • March 13, 2025

Hi ​@cay borduin 

 

Sorry for the confusion regarding billing. I see you're in touch with our support team, and they've clarified the situation. I hope that makes sense. If you have any further questions regarding billing, please reply directly to the support team's email.

 

Thanks,
Toku


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