Can't submit Plugin update

Hi ​@SkyWatcher,

I understand you're seeing error messages when you try to update your plugin, and the "Permissions" tab is closing unexpectedly.

Based on the error message in your screenshot, it looks like you'll need our support team's help to get those account details updated so you can publish your plugin.

Just to confirm I've got this right: you want to edit your plugin page to change the support contact email address and then be able to publish a new release, correct? Once I get that confirmation, I'll check with our internal team on how to best assist you with this!

Thanks,

Hi,

Thanks for your help.

Yes exactly. I have no longer access to this E-Mail address.

Well, I noticed that I don’t have to make any changes in the permissions tab anyway, as I was able to see that it is about a possibility to add collaborators. I don’t have anyone to add there.

Thanks,

Hi ​@SkyWatcher, 

Thanks for the confirmation!

I'm going to create a support ticket for you with the information you've given us. Our team will be in touch directly to help you out.

Please keep an eye on your email inbox—you should get a message about the new ticket soon. It'll go to the email address we have for your account.

Thanks,

​@Junko3 

Thank you for your help. Please make sure the icloud E-Mail address is used 🙏

Best,

Hi ​@SkyWatcher and ​@Danny_Arielli

Could you please share your plugin page URL?

That way, I can check directly with our team about this error.

Thanks,

HI ​@Junko3 

I’ve sent you a DM.

Thanks,

Hi ​@Danny_Arielli,

Thanks for the DM! I've already reached out to the team for you.

Also, I just noticed you've already submitted a support request for this—apologies for missing that! I've added a note to your ticket for the specialist working on it.

I'll let you know if there are any updates.

Thanks,

Hi ​@Danny_Arielli 

Our team mentioned they responded to your email last Wednesday and are now waiting for your reply so they can unblock your account.

Could you please check your inbox and respond when you have a moment?

Thanks,

Hi ​@Junko3,

Like I said last week. I don’t have access anymore to the old e-mail account. Could they send the email to my official one?

Thanks,

HI ​@Junko3 

I have taken out a new subscription to get the emails again. Can you ask the team to resend the message? Thank you

Best, Danny

Hi ​@Danny_Arielli, 

I just asked them to resend the email and CC your preferred address to ensure you receive it.

Please let us know if you don't receive the email after a little while.

Thanks,

Hi ​@Junko3

The case is resolved. I was able to upload a new version.

Thanks for your help!

Best, Danny

Hi ​@Danny_Arielli,

Thanks for the update! Glad to hear it's resolved.