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I did not got an email to restore my deleted team


24 V
  • New Member
  • 2 replies

I have sent several support requests to Figma on their forms but have received no response or acknowledgement of my questions. Team was deleted by mistake. Help to restore a deleted team. The recovery message did not arrive in the mail.

Best answer by Junko3

Hi there, Thank you for reaching out!

 

I’ve checked, and it appears that one of our support specialists replied to your ticket on March 17th to the email associated with your Figma account. Could you please double-check your inbox and your spam folders around that date?

 

Thanks!

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4 replies

  • Figmate
  • 2002 replies
  • March 17, 2025

Hi ​@24 V, Thanks for reaching out about this.

 

I noticed that your previous ticket was closed, so I will go ahead and open a new one on your behalf. Our support team will reach out to assist you with this matter.

Please keep an eye on your inbox, as you will receive an email about the new ticket shortly. It will be sent to the current email address we have on file for your account.

 

Thank you once again for getting in touch!


24 V
  • Author
  • New Member
  • 2 replies
  • March 31, 2025

Hello, I still haven't received an email.


  • Figmate
  • 2002 replies
  • Answer
  • March 31, 2025

Hi there, Thank you for reaching out!

 

I’ve checked, and it appears that one of our support specialists replied to your ticket on March 17th to the email associated with your Figma account. Could you please double-check your inbox and your spam folders around that date?

 

Thanks!


24 V
  • Author
  • New Member
  • 2 replies
  • March 31, 2025

Thanks for the help, I've restored everything.


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