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I got charged $15 for a subscription I cancelled a month ago. It shows I’m in the free plan. So why was I charged $15?

After I click “Unsubscribe” it only opens the design file in Dev mode and I find nowhere to unsubscribe (or at least not clear enough to finish this task), which is pretty frustrating.

I am not at all able to see figma make option in my design system eventhoug it is published and i have credit for figma make. I tried to create new design system to make sure my existing DS may have some blocker but even in new file it’s not working any soultion on this?  

After a library update the review doesn’t work properly anymore in the connected files: When I open the review panel and click through all instances of a component, the preview of the first instance is shown on each page instead of the actual instance. But the button “Go to instance” guides me to the correct instance, so just the preview is wrong.It doesn’t seem to be a general problem as we don’t have the issue with all our libraries.The affected library file was rolled back in December to an older state of the file via the history.Could that be the reason? How can we solve it?

I’m looking to transfer all my files to my personal email as I no longer have access to my student email. Hoping someone can send me the link where I can submit a ticket for it. 

Hola buenas tardes, tengo un problema con el acceso a mi cuenta de Figma, la cual había creado con una cuenta de Google de mi empresa la cual he cambiado de dominio y ese correo ya no existe mas.Ya tengo nuevo usuario (este que estoy utilizando ahora) pero necesito acceder a mis archivos de la cuenta vieja. 

Hello,I am requesting verification of my Figma Student Plan account.I have submitted all the required documents for verification. However, I do not have a second (last) name, and the form required a mandatory second name. Since the form could not be submitted without it, I entered my first name again as the second name.I kindly request you to verify my account despite this issue.My details are as follows: Student email: [redacted by moderator to remove personal information] Figma account email: [redacted by moderator to remove personal information] Please let me know if any additional information or documents are required.Thank you for your time and support.Regards,

Hi Figma team,I’m having trouble changing the email linked to my account. My Yahoo email address was deactivated due to inactivity, so I no longer have access to it, which prevents me from confirming the change.Is there another way to update my account email without needing access to the previous one?Thank you for your help.

Hello I can’t open project, it says I ran out of memory usage, so i cant open it in neither normal mode nor recovery

I’m trying to update my credit card information and it keeps telling me to enter a valid date.  I am entering a valid date - it’s been accepted by other vendors. What to do?

Subject: Unable to drag and drop files into Figma Desktop when the window is maximizedDescription:I’ve recently encountered a strange issue with the Figma Desktop app on Windows.I can no longer drag and drop files (images, assets, etc.) into Figma when the application window is maximized.Here’s what happens: If Figma is maximized (full screen) → I cannot drag and drop any files into the canvas. It feels like the application loses focus or becomes “inactive” during the drag action. If I minimize or restore the window (not full screen) → drag and drop works normally. Drag and drop works perfectly in the web version of Figma. It looks like Windows does not consider the Figma window active during drag operation when it’s maximized.What I’ve already tried

I have been billed despite never using Figma. Please instruct me on how I can speak with a representative.

I have a component for a quote box with two variables (large and small). The quote text box has a text property applied (so that if I change the copy, it stays the same when I switch between variants). I did have the text in the large one set to a larger text style than the small one. But now, when I try to edit the text, it changes the text styles in both versions to match. I want to be able to have the text that is in them linked, but not the text style.This has been an issue since the latest update.

So here is what I am trying to do. I have mailer in which there is no change in the content but there is an image with a QR code. Now I have to add 10 different QR codes.For that I am following below steps:Generate QR codes as PNG Add those PNG in an excel file, ensuring each image is paste in a cell (as per the guidelines) On Figma Buzz, in the bulk create I uploaded the file After uploading, it shows the column but content is been shown as text (Refer screenshot) When I select an image the data field remains disabled, but when I select a text layer it gets enabled and when I create assets it just adds text ObjectI have tried the same with google sheets but facing the same issue.

Starting last week some (but not all) of my interactive components have been displaying unusual activities:I have a button component with a hover variant. On hover the button changes to the hover variant, on mouse out it resets the text override and even surfaces hidden component elements (like an icon instance). All layers are named the same. I have been using this same component set and interactions for 2 years, this bug only started last week.Here is a screen recording. Keep an eye on the “Save Changes” and “Delete” buttons.  This bug is random. It only affects some buttons on some screens and I am unable to reproduce it consistently. This bug is appearing on in the desktop app and the web app. Another similar but is affecting a dropdown prototype (again, have been using the same one for 2 yea

I lost the file when i was working. i count find it anywhere in the total files

Hello Figma community,I’m posting to report a confusing billing issue and to see if anyone else has experienced something similar.What happened: On Dec 4, 2025, I upgraded from Starter (Free) to Professional (Monthly). I was charged €23.80 on Dec 4, 2025 , which covered the period Dec 4, 2025 – Jan 4, 2026. Invoice number PGLYPKTZ-0001 Date of issue December 4, 2025 Date due December 4, 2025 Immediately after getting the remainder email for next billing which was due on Jan 4 2026, I cancelled auto-renewal. Later, after confirming cancellation, I also deleted the account. Despite this: On Jan 4, 2026, I was charged again €23.80 for the same billing period,

Hi,I’m trying to publish a new version of my plugin Design Buddy, but I’m blocked by this message:“We detected a change to your account details. Please contact support@figma.com to proceed.”I emailed support@figma.com as instructed, but received an automated reply saying email support isn’t available for Starter accounts, so that path doesn’t work.I haven’t changed anything related to my account. This is blocking a plugin update for a waiting customer, so I’d appreciate it if a support specialist could check my account and help unblock the publishing process.Thanks in advance.

Hello,I’m having an issue with some components in my design system. The file is quite heavy, and for several components, the variants no longer appear in the right-hand panel.To switch variants, I have to select the component, right-click, and use the “Change variant” menu. From there, I can access all the variants, but they still don’t show up in the right panel.It really looks like a bug.Has anyone else experienced this? If so, how did you manage to fix it?Thanks!

[image redacted by moderator to remove personal information]I just open my project and I have this error showing..the url is: https://www.figma.com/design/TzXFpxf65PU9qEgiQ902Jz/VideoDiarythe name was VideoDiaryand I last access it yesterday: 11 Januaryit’s frustrating because this file is really important to me, and it disappeared without notice.

I have been trying to re-verify my education status with my college credential. I had first contacted SheerId, they kept talking about school issued email id which is irrelevant to my case and asked me to contact official Figma support to verify my “Higher Ed” profile. So did I. Figma then replied to ask SheerId about the authentication process. I need help in this matter, please.This conversation happened between the end of October and the start of November 2025.

Hi Figma Support Team,I’m experiencing a recurring issue with Figma Make that’s making it almost impossible to work. Every time I use Make to generate or update something on a page, it completes the action and then automatically refreshes back to the Home screen, closing my active file and interrupting my workflow.

Hi Figma Community,I'm experiencing an issue where Figma file links are not opening in the desktop app when clicked from Safari. Instead, they always open in a new Safari tab.The core issue is that this problem is isolated entirely to Safari. If I click the exact same Figma link from Arc Browser, it works perfectly and launches the desktop app as expected.Here are my system details:Operating System: macOS Sequoia 15.6.1 (24G90)Safari Version: 18.6Figma Desktop App: 125.8.6 (reinstalled today)Summary of the ProblemExpected Behavior: Clicking a Figma file link in Safari should trigger a prompt to open the link in the native Figma macOS app.Actual Behavior: Safari ignores the ⁠figma:// protocol and opens the link

Did we lose the ability to drag and drop inside Figma Make code editor view? It was working a few weeks ago and now I can’t do anything. Entire design team is having this problem. This affects images, logos, shared .md .tsx files, etc.