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Report a Problem

Experiencing issues? Report them.

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  • 5,095 Replies
1855 Topics
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Figmate
seniManager, Community Support
posted in Report a Problem
READ ME: How to use the Report a Problem category?

As much as we value quality in everything we do, software is never bug free. If you think you might have found a bug or ran into an issue with a Figma product, please follow the steps below. Start by checking the status page and troubleshooting the issue We keep the status page updated with major service disruptions or maintenances. If the issue you are experiencing is noted in the status page, please keep an eye at it for updates. Check this troubleshooting checklist and try the recommendations listed. Please do a search If none of the troubleshooting steps helped, search in the forum. Someone may have already created a topic for the same/similar bug and provided a workaround. One topic per issue If none of the existing topics cover what you need, feel free to create a new one. To help keep the forum organized and help with search, create one topic for every individual issue you have. Review and use the template Make sure to use the topic template below (click “Show content”) when cre

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S
Figmate
Seju
SejuNew Member
posted in Report a Problem
Request the recovery of my Figma community account

I am writing to request the recovery of my Figma community account, which was recently blocked due to a DMCA or copyright claim. I believe this action was taken based on a misunderstanding, as I am the rightful creator of the content in question. I am fully prepared to submit a counter-notice under the Digital Millennium Copyright Act (DMCA) to resolve this issue. Please guide me through the necessary steps so I can proceed accordingly. I kindly ask you to review my case and help restore my account as soon as possible, as it is essential for my design work and ongoing projects.

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J
Figmate
Admin16
Admin16New Participant
asked in Report a Problem
Figma Sites: Gradient for stroke not supported.

Hi Figma Team, I encountered an issue while working on my design. I applied a gradient to the stroke of an element, which rendered perfectly in Figma. However, when I tried to publish the design to a live site, I received an error stating that "gradient stroke is not possible." This was quite surprising, as applying gradients to strokes is a fairly basic and common design requirement. It enhances visual richness and is supported in many modern design tools. Could you please help me understand why Figma doesn't support exporting gradient strokes, Is there a workaround or any upcoming update planned to support this functionality? Looking forward to your clarification.

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Admin16
jeeva26
jeeva26New Member
posted in Report a Problem
My Slide filess are missing

How to recover my figma slide files

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jeeva26
Admin16
Admin16New Participant
posted in Report a Problem
Figma Site: Gradient for stroke not supported

Hi Figma Team, I encountered an issue while working on my design. I applied a gradient to the stroke of an element, which rendered perfectly in Figma. However, when I tried to publish the design to a live site, I received an error stating that "gradient stroke is not possible." This was quite surprising, as applying gradients to strokes is a fairly basic and common design requirement. It enhances visual richness and is supported in many modern design tools. Could you please help me understand why Figma doesn't support exporting gradient strokes, Is there a workaround or any upcoming update planned to support this functionality? Looking forward to your clarification.

131
Admin16
lilsheep D
lilsheep DNew Member
asked in Report a Problem
Most of my projects dissappeared, Please help

I have checked Drafts and Trash, found nothing. Is there any way I could restore my projects?

00
lilsheep D
David_Montenegro
David_MontenegroNew Member
asked in Report a Problem
Adding new account. Seriously?

I just wanted to add a new account. I headed to the many, under my face there’s Add a new account. It opens the browser, I input a neaw email and password, it tells me to go back to the application...but nothing happen, not even after quitting and if I try again it doesn’t let me try with a new email, just says “go to the desktop app”. The email I’ve typed is correct and I’ve not received any confirmation email yet.What am I missing? Thank you in advance.

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David_Montenegro
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PeroPaparNew Member
asked in Report a Problem
Will video be fixed in prototyping for mobile ever?

As the heading suggests.

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P
Eduardo Vega
Eduardo VegaNew Member
asked in Report a Problem
Can't find unhide Left SIdebar in FigJam

Noobie here but I’ve looked at all the forums and videos on this. NOT talking about the UI hide which seems to work in hiding the BOTTOM icon bar. I was using the LEFT sidebar which contains icons in for process planning etc. I hid it and now it is gone in both online and app versions. NOT fixed de clearing cache OR by using view UI

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Eduardo Vega
zkfflvlr
zkfflvlrNew Member
asked in Report a Problem
Bug: Corner radius mouse control doesn't work at all

After the version update, I can’t control the box’s corner radius on the right panel using my mouse(also laptop’s mouse pad too). And I could find another similar bug report here> Why does it happened? and why doesn’t figma fix it asap? There has been so many big and small bugs while UI update. I don’t know what purpose of this is. It feels like ruining usability in every possible way.

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zkfflvlr
ernex
ernexNew Member
asked in Report a Problem
Figma Sites

Hi, I am triying Figma sites, I have a question I am not able to visualize fonts installed by me, just Google Fonts, is this normal? is a bug? I cant read anywhere about this issue.

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Oleksandr Starodubtsev
Miodrag Radivojevic
Miodrag RadivojevicNew Member
posted in Report a Problem
Bug report: Increase corner radius with mouse doesn't work

Since last few updates i notices that Corner radius and Opacity in Appearance section does not work with mouse slide.

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zkfflvlr
Naye
NayeNew Member
asked in Report a Problem
Figma Site keeps failing to publish after reaching a certain number of attempts.

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Ionutss
Zeinab Ghaderi
Zeinab GhaderiNew Member
asked in Report a Problem
Artificial intelligence

HelloMy account used to have AI enabled, but it is no longer enabled. Please return this feature to me. Thank you.😢🙏🏻

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Zeinab Ghaderi
fateme kahe
fateme kaheNew Member
asked in Report a Problem
Reduced availability in the last update

Hi figma team.The search in the community is not available at all in the latest Figma update and I have to look for it everywhere and I can't find it at all. Please leave a fix button for it like before.

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fateme kahe
Costa.Vi
Costa.ViNew Member
asked in Report a Problem
Plugins Not Working After Recent Update – Please LIKE if you have the same issue

After the most recent Figma update, none of my plugins are working.They either won’t open at all or just freeze when I try to use them.I’ve restarted, reinstalled, and tried both the desktop app and browser – same issue. Is anyone else running into this? Or am I just the lucky one?Would love to know if there's a fix? 😭

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Costa.Vi
Aureliano_Capri2
Aureliano_Capri2New Member
asked in Report a Problem
New function "GRID" in AutoLayout

Hi, I am trying to use the new function “GRID” into AutoLayout setting. AS you can see from my image, the component “SIMBOLO” is made by 9 circles, I can easily set the padding between them, and it’s ok. But WHY does the height not fit to the contents? I cannot set HUG contents both. on Height nor Width. This cause a problem in using the istance for misalignment in over-nesting autolayout, as an example. Thank you for the attention Have a good weekend!

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Aureliano_Capri2
Leelo
LeeloNew Member
asked in Report a Problem
Figma mirror not working after latest Figma update

The figma mirror feature is not working after the latest Figma releases. I deleted the app and downloaded it again, desktop Figma and mobile app are both up to date.I am using iPhone 15pro (iOs 18.4.1) and a Macbook air with M1 chip (Ventura 13.1.5)The mirroring only stopped when the new features were launched this week. Is anyone else having a similar issue and has found a way to resolve it? edit: i figured it out. Figma was automatically in the new “drawing” mode, hence nothing was mirrored.

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Leelo
yehsooool
yehsoooolNew Member
asked in Report a Problem
can't find auto layout secion on the right section

I can’t find layout after the update.I used to see one when I created a frame with shift + a .

361
Ondrej_Pavlicek
Oleg Postnikov
Oleg PostnikovNew Member
asked in Report a Problem
Lack of AI prompting features on the education account. Can't activate AI functions in Design Figma

Hello! I’m using the latest version of Figma on my education account and have activated AI, but I don’t see the AI prompt in the toolbar for creating prototypes, designs, or suggesting auto layout. Does anyone know why these features might not be available?

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Oleg Postnikov
satgo1546
satgo1546New Member
posted in Report a Problem
Local font (FigmaAgent) stops working randomly on Windows with WSL in mirrored network mode

I use Figma in browser (Chrome 136) on Windows 11 23H2. Recently I’m experiencing missing fonts in design files, yet the missing fonts are installed and usable on my computer. The settings panel insists that I have not installed FigmaAgent, but I have. Reinstalling FigmaAgent does not solve the problem. The problem does not always manifest itself. It sometimes goes away after a reboot. Other topics in this forum suggests that figma_agent.exe might have not been started. That’s not the case. The program is properly configured to run on startup, and I can see it in Task Manager. However, in Resource Monitor, I see no program listening port 44950. Apparently figma_agent.exe somehow failed to bind the port, but there is no diagnostics because it is a GUI program and does not output anything with OutputDebugString. Killing and relaunching figma_agent.exe does not help. I try to bind the port myself (e.g., with py -m http.server 44950). It fails with “PermissionError: [Errno 10013] An attemp

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satgo1546
Braxton Mastre
Braxton MastreNew Member
asked in Report a Problem
Gif's not appearing on Figma Sites

Hi Everyone!On my Figma Site, when published, Some Gif’s will not appear and will show as a Blue question mark as image references below. Any idea on How to fix this?

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Braxton Mastre
BEN_GEORGE1
BEN_GEORGE1New Member
asked in Report a Problem
Gif not working in published figma sites

When u add gif in figma site it loads in preview but when you publish its not loading

281
Braxton Mastre
Vasil Enev
Vasil EnevNew Member
asked in Report a Problem
I'm experiencing extreme 20-30+ sec lag when copying components, after yesterday's update (May 7)

Hi all, I’m writing here to find some assistance or potentially a solution to a bug with figma design. After yesterday’s config announcements and updates on Figma App, I started experiencing extreme lag when copying specific complex components or pages/sections that include such components. My workflow includes multiple (Ctrl+C) copying commands and when I hit copy Figma freezes for about 20-30+ seconds (until it’s copied to clipboard). I didn’t have this problem before the update yesterday. (May 7) I tested everything - clearing cache, resetting the app, moving main components to different pages, trying figma in multiple browsers (I usually use the Windows App) - nothing works. The file has around 900+ variables and numerous main components. The memory usage of the file is at 14% and that shouldn't be an issue. I notice when I duplicate with Ctrl+D it works normally or when dragging a component to copy it while holding Alt, however just the Ctrl+C command makes figma freezes/lag and I

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Thomas Reem
Figmate
Dima_Novosad1
Dima_Novosad1New Participant
asked in Report a Problem
Intel mac overheating and throttles

There are still noticeable issues with CPU spikes and stuttering. Most notably when making a selection or moving selected objects all the way to the left side, with pointer crossing over to the layers penal. This causes 95C temperature spike and cpu throttling. While screen recording, I somehow clicked back into figma while having the selection active. It appeared without highlights and I could move it but that had no performance impact. Thank you for looking into this.

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Dima_Novosad1

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