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Report a Problem

Experiencing issues? Report them.

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  • 5,641 Replies
2079 Topics
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Figmate
seniManager, Community Support
posted in Report a Problem
READ ME: How to use the Report a Problem category?

As much as we value quality in everything we do, software is never bug free. If you think you might have found a bug or ran into an issue with a Figma product, please follow the steps below. Start by checking the status page and troubleshooting the issue We keep the status page updated with major service disruptions or maintenances. If the issue you are experiencing is noted in the status page, please keep an eye at it for updates. Check this troubleshooting checklist and try the recommendations listed. Please do a search If none of the troubleshooting steps helped, search in the forum. Someone may have already created a topic for the same/similar bug and provided a workaround. One topic per issue If none of the existing topics cover what you need, feel free to create a new one. To help keep the forum organized and help with search, create one topic for every individual issue you have. Review and use the template Make sure to use the topic template below (click “Show content”) when cre

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S
Figmate
yangsheng
yangshengNew Member
asked in Report a Problem
I don'have the figma draw mode.

the toolbar didn’t change. It’s edu plan.

18115
sibelly
Chien Min
Chien MinNew Member
asked in Report a Problem
I can't find Organization name to publish my private widget

Hi, I wan’t to publish a private widget to my organization but I can’t find Organization name option, please refer to the attached screenshot. I’m using organization and enterprise plan. Thank you.

394
Maria107
ckenn
ckennNew Member
asked in Report a Problem
Updates to Marker tool in Figjam May 2025

The marker tool in figjam has changed. Unlike other drawing tools, Figjam’s previous marker was very responsive to touch, not rounding or softening pen strokes. But now as I draw, I can physically see my pen stroke changing as I draw. I am precise with my drawing and writing, so this was a let down for me as what I draw is not maintained. Can we turn this off/disable this new feature?

102
ckenn
Jeein Iris Bae
Jeein Iris BaeNew Member
asked in Report a Problem
Project Ownership is weird

Hi,I transferred a project from my personal Figma account to my school account, expecting to access the Education Plan features. However, the project is now behaving no differently than a personal project, and I’m trying to move it back to my personal account. Unfortunately, I keep encountering the error message shown above. To clarify: The top account is my personal account — it appears to still own the team and can edit the project. The bottom account is my school account — listed as the project owner, but it can't transfer or manage the project. The project doesn’t even appear on the school account's home screen. It seems I'm stuck in a loop where neither account has full control, and I urgently need to resolve this before my school account access expires. Could you please help me regain proper ownership or provide a way to transfer the project back? Thanks in advance!

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Jeein Iris Bae
David_Brien_Swann
David_Brien_SwannNew Member
asked in Report a Problem
Publishing failed: Please reload the page to publish

Getting the “Publishing failed: Please reload the page to publish” error when I try to publish. I’ve gone through the older treads but haven’t found a solutions beside Figma sent out a fix. I’ve tried everything I can think of including the obvious solutions like reloading tab and restarting computer. I’ve tried deleting all new components and even restored earlier versions, from the version history panel, that were previously published. Yet still no luck. My other libraries will publish, but my main library will not. 🙄

9811
Kevin Tang
Ori Ben-Simon
Ori Ben-SimonNew Member
asked in Report a Problem
The designer has granted me edit permissions but I cannot edit the file

Hi,In recent 2-3 weeks or so, in figma I am not able to edit the files that are shared by the designer (I was given Edit access), and the panel where I was able to switch between edit and dev mode is now locked with dev mode icon, but I cannot measure distances at all (when try to see the distance between elements on hovering over them, I don't get the measured distance). I've been having this kind of permission issues for quite some while in Figma. Can you assist?

121
Gayani_S
Figmate
victor zapata
victor zapataNew Member
asked in Report a Problem
Mistakes with shadows

Hello, all the designs in Figma are showing the shadows incorrectly. This had been corrected and it is happening again.

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victor zapata
David Cardew
David CardewNew Member
asked in Report a Problem
Can't log into my figma account because I can't remember my email password

So recently I changed my email account for my google account because I could not remember my old hotmail account however I forgot that my Figma account is connected to my old email account and I could log in via my Google SSO. However there is no way now of accessing my Figma account because I don’t know my old email account password at all and can’t even recover the old email account password and get access to my inbox. Is there a way I can access my Figma account? It’s very worrying because it’s a pro account so now I am paying for something I can’t even access. Is there someone at Figma who could help me and I can prove it’s my account through billing address or something.

271
Gayani_S
Figmate
Anal Abhitesh Dubey
Anal Abhitesh DubeyNew Member
asked in Report a Problem
My issue is - You can’t access this resource, this line was repeat again and again.

If I was opening the project in Figma then it’ll pop-up this [You can’t access this resource]. So, I just want to open it for my work, by this I can’t approach the web and that will be difficult for me to work on it. So, please resolve it as soon as possible.

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Gayani_S
Figmate
The Wise Red Dragon
The Wise Red DragonNew Member
posted in Report a Problem
Figma ignoring underline style changes in hover

Okay, I’ve spent WEEKS problem shooting this with ChatGPT and today I finally found out what was wrong. It was a bug. Nothing I did wrong. So, I wanted to create a link navigation where the hover effect was an underline for the link text. First surpirse was that I couldn’t just do that inside my initial “Navigation button” component, because Figma overhauls text styles to be consistent within a component’s variants. Okay, easy workaround: create a Label component with an instance without underline and one with and use those inside the final button component using the underlined variant only in the “Hover” variant. I learned that interactions should only be done in the main component, not in the “Label” component. Okay, seemed to be working on the test layer, but moving it to the actual design page broke the interaction and nothing happened. Cue weeks of troubleshooting, creating and re-creating components, testing with background colour changes to see if at least the button hover insta

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The Wise Red Dragon
mar2d2
mar2d2New Member
asked in Report a Problem
Unable to download the code from "Make" pages

I love the new “Make” feature, but I cannot get over how the “Download Code” button doesn’t download the code you’re provided. Download Code button in Make page You get a .zip file with the name of the tab and no contents. Is there something I’m missing? I understand it’s “AI Beta”, but if this feature doesn’t work - why have it on the screen?

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Gayani_S
Figmate
Bruno_Mattelet1
Bruno_Mattelet1New Member
asked in Report a Problem
Swap instances doesn't keep the size set with variable of the switched component

Heyy, I have a card component with an icon container that I would like to switch with an asset container. The icon container is a component with hug attributes. It contain an icon inside with a height defined with variable and a lock on aspect ratio. The asset container is a component with a width in hug and a height attribute defined with a variable. It contain an asset inside with a fill height and a hug width. I would like to switch the icon container with an asset container in my card. When I’m switching the instance, the sizes and height are broken. I would like the height of my component to have the default size of the swapped instance but it’s keeping the original component size. To be honest I don’t understand the behaviour and don’t know if I need to built my component differently. Thanks ! I added a video explaining the behaviour

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Bruno_Mattelet1
Lorenzo Brandimarte
Lorenzo BrandimarteNew Member
asked in Report a Problem
Buttons components are not linked properly

Hi everyone, I really need some help with a file. After duplicating a project, some of the components stopped working properly. The “Go to main component” option doesn’t appear at all when I click on a button. The only thing I can do is click “Restore component,” which just creates a duplicate of the component in the relative page (very weird to explain). Oddly, this only affects the buttons, other components seem to be working fine. Any quick advice or solution to fix this? Thanks in advance,Lorenzo

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Celine_
Figmate
Moriah Taylor
Moriah TaylorNew Member
asked in Report a Problem
Change email error: incorrect password

I am trying to change the email associated with another Figma account that I have and receiving an “incorrect password” error whenever I attempt to make the change. Here is what happens, step-by-step: Open ‘Settings’ Select ‘Change email’ Type in requested info: ‘New email’ and ‘Confirm password’ Click ‘Submit’ button Form does not submit and a red pop-up appears at the top of the page: ‘You entered an incorrect password.’ I have double-checked that I am using the correct password and even updated it just in case.

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Gayani_S
Figmate
Mohamed Thanveer Khan F
Mohamed Thanveer Khan FNew Member
asked in Report a Problem
Figma Mirror app issue

Hi there, While applying after delay animations it works fine when viewing in web version but in figma mirror app it doesn't shows the after delay animation.. it this a bug or what am went went wrong,,, any suggestion's…?

111
StanleyJames
Sara Abid
Sara AbidNew Member
asked in Report a Problem
Not able to copy the gradient properties after the new update

After the new update I am unable to copy the gradient. Before I had to just select the shape/element which had the gradient I wanted, I would press ctrl+c and the gradient properties were copied and then I had to just paste it into the desired shape bt ctrl+v But I am unable to do this now, is there a new way of doing this or Figma has gotten rid of this property?

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y_toku
Figmate
Vosidiy_M
Vosidiy_MNew Participant
asked in Report a Problem
Invisible selected state in dark mode

In Light mode I can easily see which component is selected. But on dark mode it is a bit harder.

00
Vosidiy_M
iiisajidkhan
iiisajidkhanNew Member
asked in Report a Problem
Why Don't I See the Latest AI Features on My Figma Account?

I've been using Figma for a while now, from account creation to recent usage, but I'm not seeing the latest AI features that Figma recently announced. My account seems up to date, but AI tools and other new features are not appearing. Could someone help me understand: Are these features available to all users or only specific plans? Do I need to enable something in my settings? Is there a region-based rollout? How can I make sure my account is eligible for AI and other new features? Any guidance or official support would be appreciated. Thanks!

181
HYEHYUN_KIM
Lucas Gruner
Lucas GrunerNew Member
asked in Report a Problem
Unable to set Library variables within interactions

I am able to access my Library variables when editing object details: But when I try to use the Set Variable function in an interaction, I can only choose local variables: This problem seems to be limited to the Set Variable function; when I am creating conditionals I can access Library variables just fine:

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J
Figmate
Ryan Almeida
Ryan AlmeidaNew Member
asked in Report a Problem
Stripe onboarding not working

Hi, I am trying to complete Stripe onboarding to sell community resources on Figma but it keeps giving me this error (attached) Im guessing it’s because of the post code I’ve entered. I’m based in the United Arab Emirates and the country and cities here don’t have post codes. Does anyone know how to solve this issue?

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Meraki Designs
Mark_Dean_Guillermo
Mark_Dean_GuillermoNew Member
asked in Report a Problem
Figma Buzz - No Way to Remove Drop Shadows on Frame

When adding a new asset frame in Figma Buzz, it comes with a pre-baked drop shadow that can’t be removed since there’s no Effects panel. So when exporting for an instagram post, for example, it adds unnecessary space to the post. My only workaround is copying all my asset frames into a regular Figma design file to remove the drop shadows, and then exporting from that Figma design file.

222
y_toku
Figmate
Rachel_Meuler
Rachel_MeulerNew Member
asked in Report a Problem
Cannot publish library updates or individual component updates from design system

Hey there, I’m running into library publishing failure and am hoping someone can offer a solution. Context: The library is a design system file that has successfully published as recently as the afternoon fri, 2/28 (today is tue, 3/4) The file memory usage is only 7%, and laptop has 50% available memory The system contains atomic and simple molecular components with variant properties, and local variables for text and color I have triple checked the entire file for conflicting component properties and/or nested instances that might cause loops – it’s possible I missed something, but the library was publishing until a few days ago The last changes I made before publishing began to fail was to apply semantic color variables to icons however, I had successfully published updates with those variables to other components previously, so can’t imagine this is the culprit The file has 87 changes to publish, with 0 conflicting instances. Changes include modified, added, and removed components/v

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Nathan7
Gra
GraNew Member
asked in Report a Problem
I can't publish my library

Hi! I was able to publish my library without any issues this morning, but now I'm getting the error message: "Publishing failed: Please reload the page to publish." I've tried reloading the page, quitting Figma, restarting my laptop, and confirming my network connection, but nothing seems to work. I've been using this file for over a year and have never encountered this issue before.

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David_Brien_Swann
Md_Imran_Uddin
Md_Imran_UddinNew Member
asked in Report a Problem
Color Picker Tools (Click to sample) is not working New eyedropper tool not working

Issue with Color Picker in Figma After the recent Figma update, the color picker (eyedropper tool) isn't working. Whether I use the shortcut key “I” or select it manually, the tool doesn't respond. Has anyone else faced this issue or found a solution? ​​​​​​

161
djv
Figmate

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