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I have been using the Figma Make AI from 5th September 2025 and used it for few days like till 14th September 2025 or so, But now it shows that the credits will refresh at 1st October 2025. I thought there is only daily limit of how many prompts you can make per day, not how many days you can use in month as well. My project is been on hold since my Credits haven’t been refreshed yet.  

Dear Support Team,I'm trying to update my verification for the Figma Education Plan, but without success. I keep getting several error messages saying that the information provided is invalid.My institution does not provide an institutional email, so I use my Gmail account. However, I have documents that prove my enrollment. After several attempts, I received a message stating, “We're unable to verify you using the information submitted. Please check your information for accuracy, and only use your own mobile device or computer.” I am unable to submit my request again.Figma is saying to connect with SheerID, but SheerID is not responding.Thank you 

when I publish new oneit saids “We detected a change to your account details. Please contact support@figma.com to proceed”I send to support@figma.comit reply  Hello and thank you for reaching out to Figma’s Product Support team.We've received your request (help.figma.com/hc/requests/1561256).Please make sure the email address here (***@***) is the one you use with your team in Figma. If you're unsure, submitting a request with the Help button in Figma will pick the correct address for you.– Product Support at Figmais it a robot? it does not solve problem

So I cancelled and downgraded my plan but for some reason I was charged anyways on my account for 34 dollars. There is no shot I continue to use this software after this blatant practice of 'charging without the customer knowing' mentality. 

I applied for Figma Education verification last Friday because I plan to use Figma for a student program starting this weekend. However, I haven’t received any confirmation yet, even though I submitted the application several times. Could you please let me know when I might expect a response, or if our school (Deungwon Middle School, https://deungwon.sen.ms.kr) is ineligible for verification? Thank you very much for your time and help. Best regards,

Hi all, I canceled my subscription last month but still got charged today. I’ve sent a form through but does anybody know if they do reply to those forms? Also does anybody know how long it would take for the money to come back? It’s $22 but I am still a low income student.😅

Hello, My Figma account has been locked and I can't use it anymore. The account status has to be verified by the bootcamp administrator which according to them is already been done.I am pursuing a UX/UI bootcamp from TripleTen.I request you to please get my account verified otherwise I won't be able to start back my projects. Hope to get this sorted as soon as possible so I can resume my studies.Also, please let me know if you need any other details from my side. Thank you!Kreeti

Recently, it seems that now interacting with prototypes in the Notes view of presentation mode in Figma Slides does not reflect what the audience is seeing in their view of the presentation. I have to move my cursor away from my notes to the audiences view of the slides and interact with the prototype there. This seems like a bug to me. It was not performing this way last week. Additionally, another update that seems to have happened at the same time is that prototypes in Slides load automatically and do not need to be clicked on to load, this is OK, but in my use case, i wanted 2 prototypes on the screen at once (Before & After versions), and having them load at the same time causes confusion. Having an option to load immediately or start on click would be helpful. 

 I’m facing an urgent issue where an important project has disappeared from my Figma account. I’m on the educational plan. I have already checked: Drafts – nothing found Trash – nothing found Search bar – no results   here is the link for the project : https://www.figma.com/design/FVsxhGd00Ujk9m2X11MGen?node-id=223%3A2373&type=design&fuid=1033838389313272994#1241747969

Figma just stoped working. Is it me or someone else is facing the same issue? i can not do anything except loading the file and doing a preview.  [Post title updated by a moderator on 20-Oct-2025: “Figma Loading Issues — October 20, 2025.”]

Is there some special trick to get Make to display images? I’ve tried importing image files, copying and pasting as png from Figma Design, pasting frames from Design…it will work for 1 or 2 prompts, and then I’ll get a broken image. 

Hi everyone,I lost my Figma Education status and can’t renew it because the system says I can’t self-verify — it must be verified by my bootcamp. However, I’m taking the UX/UI Design course on Coursera, which doesn’t have administrators who can handle the verification.I only had access to the Figma Education plan for a couple of months before this issue started, and I haven’t been able to renew it since. I already contacted Coursera support, but the problem still hasn’t been resolved.Is there any alternative solution directly from Figma to restore my Education status or verify my student account another way?Thanks in advance for your help!

For some reason I cannot publish a new version of my OAuth app (added a new scope) – the button stays disabled. I get some form validation warnings in the console, perhaps it is related? Any ideas? Thanks!

I love the new “Make” feature, but I cannot get over how the “Download Code” button doesn’t download the code you’re provided.Download Code button in Make pageYou get a .zip file with the name of the tab and no contents. Is there something I’m missing? I understand it’s “AI Beta”, but if this feature doesn’t work - why have it on the screen?

I can no longer copy one line of CSS out of dev view.I now have to use the clipboard icon to copy all the CSS and paste it into my file, then delete what I don’t need.I have added stills showing basics.I am on a Mac Sequoia 15.3.1, using Figma in Firefox Dev 139.0b5. It seems to be ok in Chrome, but that is irrelevant, unfortunately, as process is dependent on Firefox Dev.

I see that this is listed as a resolved bug elsewhere in the support form, but it is still a bug for me:  Cmd+L 

 It shows font-weigh: 400 on Firefox 144.0 (view node) and doesn’t show variable name  But in the full mode and dev mode it shows font-weigh: 300 and still it doesn't show variable name Design mode 

After updating to macOS Tahoe and the latest Figma update, my laptop's processor started to overheat. I don't work with large files but the situation is critical for the laptop's processor. MacBook Pro M1

I am a student and we have a free student plan from our school. I am trying to verify my student plan but it says that I have exceeded the verification limit or I have already activated it. Although the role on my profile is set to Education > Student but when I join on Edu Teams, it wants me to verify my status and I can’t verify it because it won’t let me. I have already contacted SheerID but they take way too long on responding. 

There used to be a preview of variable details in Dev mode, opened directly from the Inspect panel - now it’s gone. To see this information, you have to open the file with variable definitions (we have components and foundations separately) from the Variable details panel, which means worse usability for developers. Has this change been implemented on purpose, or is it a bug?   

Issue with images not loading in Figma Community, plugin functionality, and it's not network or driver-related. Dear Figma Support, I am experiencing issues with images not loading correctly in the Figma Community section. Additionally, I am unable to use plugins on the workbench. This was working fine yesterday on another computer with the same internet connection, but the issue persists on my current computer even after trying different browsers and ensuring my drivers are up to date. Furthermore, I am receiving a message stating that I am running out of files in my free team, and I would appreciate help resolving this as well. Please provide me with any information or steps I can take to rectify these issues. Thank you for your time and assistance.

I’ve been using a Wacom tablet with Figma for a couple of years now. I use it as my default mouse that also helps me quickly sketch ideas with the Pencil tool. Since the release of the variable width stroke function I have been having some issues with the Pencil tool.I’m going to do my best to explain these issues below. If these should be split into different issues, please let me know if you want me to split these up. English is not my first language so I apologize for any errors.Summary of 3 issuesIssue 1: Selecting a different width profile while using the Pencil tool does not allow me to draw with it. It shows as if it is selected but does not change my actual width profile.Issue 2: Seemingly randomly Figma starts reflecting pen pressure and kind of creates its own width profile while drawing lines.Issue 3: Switching the width profile makes already drawn lines dissapear. Steps to reproduceIssue 1Open Pencil tool (Shift + P). Under Stroke settings I select any option from the Width

Hey everyone,I’m having an issue where frames nested inside a parent frame don’t respect their constraints when viewing a prototype on a mobile browser (tested on both iOS Safari and Android Chrome).In the Figma editor everything works perfectly, inner frames resize as expected when the parent frame changes size. But when I share the prototype link and open it on a phone: Child frames inside a parent frame don’t follow their top/bottom/left/right constraints. It seems like the mobile prototype viewer scales the parent frame as a flat image instead of actually resizing it, so the nested constraints never recalculate. The layout looks fine in the desktop viewer and the Mirror app, the issue only appears in mobile browsers.Here’s what I’ve already tried: Setting the parent frame to the exact device size (e.g., 390×844 for iPhone 13) Using Auto layout + “Fill container” instead of fixed widths Disabling the “Show device frame” option Testing both “Fit width” and “Fit to screen” scali

Hi,I just purchased a monthly figma subscription and I’ve tried to add pages within one of my projects and it is still saying that I need to purchase and upgrade. I can see my access is set to ‘full’ but I can’t add additional pages.I have also tried logging out and then logging back into my existing account.Please help! It’s urgent as I am in the middle of a job application test.