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Report a Problem

Experiencing issues? Report them.

  • 3,044 Topics
  • 7,987 Replies
3044 Topics
S
Figmate
seniManager, Community Support
posted in Report a Problem
READ ME: How to use the Report a Problem category?

As much as we value quality in everything we do, software is never bug free. If you think you might have found a bug or ran into an issue with a Figma product, please follow the steps below.Start by checking the status page and troubleshooting the issue We keep the status page updated with major service disruptions or maintenances. If the issue you are experiencing is noted in the status page, please keep an eye at it for updates. Check this troubleshooting checklist and try the recommendations listed.   Please do a search 
 If none of the troubleshooting steps helped, search in the forum. Someone may have already created a topic for the same/similar bug and provided a workaround.   One topic per issue
 If none of the existing topics cover what you need, feel free to create a new one.
 To help keep the forum organized and help with search, create one topic for every individual issue you have.   Review and use the template
 Make sure to use the topic template below (click “Show conte

7490
S
Figmate
Dedra
DedraNew Member
asked in Report a Problem
Issues with adding monthly seats

I had one annual full seat on my account. I needed to add a new monthly full seat to the account, as I have a temporary worker working on my team. When I went to add a monthly seat, an annual seat was automatically added to my next invoice instead. How can I change that additional annual seat to a monthly seat and get the charge changed accordingly on my invoice/charges? If that’s not possible, how can I remove that additional seat all together and get it removed/refunded from my next month’s invoice?

71
J
Figmate
Marcelo Coenca
Marcelo CoencaNew Member
asked in Report a Problem
Figma Make - Unable to change domain (invalid domain error)

I’ve been trying for the past 3 hours to edit the domain of a published website, but with no success. No metter the name I try, I always get the same error “invalid domain”.   

91
J
Figmate
Binland
BinlandNew Member
asked in Report a Problem
Figma projects load slowly and layers become unresponsive after loading

Some Figma projects take a long time to load. Even when the file appears to have finished loading, navigating between layers is extremely slow or unresponsive, making it difficult to work on the design.Steps to Reproduce: Open a project with multiple pages and layers. Wait until the file seems to be fully loaded. Try to navigate or switch between layers.. Environment: Figma desktop/web Browser

141
J
Figmate
Umut_Aydin1
Umut_Aydin1New Participant
asked in Report a Problem
When I publish library all icons get updated

Hi all, Each time I publish a library after making some changes all my icon library gets affected from this change and I end up with thousands of updates each time. This happens especially when I don’t make an update on the icons but on other primitives, such as colour, typography or other variables. Is there a way to find out what’s causing this to trigger? Thanks  

111
Rajunsari
Leo Le
Leo LeNew Member
asked in Report a Problem
Why do I already verify but still not in Education plan?

I verified student status but still in starter plan, and cannot edit my class project.  

242
Leo Le
Tiago Antonio
Tiago AntonioNew Member
asked in Report a Problem
Figma with supreme slowness for any file I open

Just today, after learning about the changes to Figma's education plan, I was getting ready to migrate to the professional plan. Before that, I needed to access a file from my personal account, and I'm experiencing excruciating slowness, not just with this file but with all my personal files. Whether accessing it through the browser or the desktop app, they simply lag. I've tried everything, but nothing has worked.The strangest thing of all is that this is only happening in my personal account. In the company account where I work, the files open normally.I've already migrated my personal account to the professional plan, and the problem still persists. I really don't know what to do :(

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Tiago Antonio
inigozepeda
inigozepedaNew Member
asked in Report a Problem
File deleted when moved from deleted drafts to team drafts

Hi. I had a file on my deleted drafts. I decided that I wanted it back and clicked on “Move file”. I moved it to one of my drafts on another Team workspace I have.After doing that, the file just dissapeared, as if it was deleted. I want to get it back since I didn’t want it deleted. Would love some help from Figma team on this. The file’s name was “Intangible” (I have another one called “Intangible Admin”, it’s not that one).

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inigozepeda
LMurugan
LMuruganNew Member
asked in Report a Problem
Login Issues for Student Accounts

Students unable to get verified and I created a request to verify them. I have Educator access and my students are unable to verify as our college is not listed. And it says the school is unable to do the same. Please can this be fixed. My Educator account is from [REDACTED - please do not post personal information onto the public forum]

152
ksn
Figmate
Mateus Bino
Mateus BinoNew Member
posted in Report a Problem
Unable to Access Figma Due to Educational Program Restriction

Hello Figma team,I’m experiencing an access issue. In order to edit a file, the platform requires me to confirm whether I’m a student or an educator. However, the only option it gives me is to pay for a subscription.This project was originally linked to an educational program, but it was never actually developed under that condition. Now, the platform is charging me for subscriptions that don’t make sense, since this status no longer applies.The most critical part is that, because of this limitation, I can’t even edit files shared by others, which is disrupting my work.Please verify my account status and remove this restriction so I can continue using the platform normally, without incorrect charges.Thank you in advance for your support, and I look forward to your response.Best regards,

413
Mateus Bino
aspen
aspenNew Member
asked in Report a Problem
Figma Slides Video Settings (loop/sound/autoplay) Not Clickable With Newly Uploaded Videos

As stated, the Video Settings menu is not allowing me select or deselect settings with newly uploaded videos. The issue persists on both the desktop app and on Google Chrome browser. Videos that were uploaded a few months ago do not have this issue.  Am I missing something? 

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aspen
Dave's Not Here
Dave's Not HereNew Member
asked in Report a Problem
Figma Sites breakpoint not working on mobile

I created a site with a mobile breakpoint, and it scales properly on my desktop, but when I navigate to it on my phone, I see the mobile layout for just a split second before it switches to the desktop layout. Any ideas on how I might fix this?

331
Brannon
Brannon
BrannonNew Member
asked in Report a Problem
FIgma Sites Mobile only pulls tablet breakpoint

Hi - We’re building 7 new websites in figma sites and have run into an issue. For some reason when we go to publish the demo domain it only shows the tablet breakpoint on mobile. Desktop will pull desktop and tablet pulls tablet so it's just mobile that seems to be broken.Is there any solution to fixing this?Thanks! 

131
Brannon
Sasch
SaschNew Participant
posted in Report a Problem
Library Update/Upload Performance Causing Productivity Loss

Hi Team,I wanted to flag a recurring issue with Figma’s performance that’s been significantly slowing down our workflow.On average, I lose about 30 minutes each day waiting for Figma to update libraries or upload changes.Here’s a typical scenario: I’m working with two library files (Lib 1 is big, Lib 2 not): Library 1 (which uses assets from Library 2). After making and publishing updates in Library 2, I switch to Library 1 and click “Update all.” That’s when things grind to a halt. Figma slowly processes the updates, and once the cloud upload icon appears in the top left, I know I’ll be waiting long enough to step away from my desk. This delay is consistent, increasingly frustrating, and not limited to me, it’s affecting others on my team too, across different files and setups.For context, we’re all using 2021 MacBook M1 Pros (32GB RAM) and the desktop app.Would love to understand if there are optimizations we can make on our side besides splitting Library 1 (because that’s not an

241
Celine_
Figmate
Leonardo_Braga
Leonardo_BragaNew Member
asked in Report a Problem
Figma Draw Brush Tool: Pressure Sensitivity Suddenly Stopped Working?

I'm experiencing an issue with the brush tool in Figma's drawing environment.I have a simple drawing tablet with a pressure sensor. When I was drawing, I noticed that the stroke was responding to pressure – the harder I pressed with my pen, the thicker the line became, which was great!However, this functionality suddenly stopped working. Now, no matter how much pressure I apply, the stroke remains uniform.Has anyone encountered this problem before, or does anyone know what might have happened or how to fix it?

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AbdurRahman_Mohammed
Pascale D'Offay
Pascale D'OffayNew Member
asked in Report a Problem
Published Color Styles Not Updating In other files with the linked library

I have a design system Figma file with styles and components which are shared to another file.I created new styles and components in the Design System file and published the changes (I could see them in the list of updates).These new styles and components are not updating in my second file. I’ve read and tried all the community suggestions and nothing fixes the issue.Please help!  The whole purpose of shared [published] styles is for them to sync and auto-update in all associated douments

483
Enrique_Stanziola1
maheen ahmed
maheen ahmedNew Member
asked in Report a Problem
Figma make not available for edu account yet

I recently heard that Figma make is now free for edu plan users. I do have an edu account made specially for that but why isn’t Figma make not accessible to me still? I want to use it as a practicing product designer!

537
maheen ahmed
Chestxr
ChestxrNew Member
asked in Report a Problem
Supabase Connection Error

Running into an issue where I tried to connect to supabase through figma make. However now it’s saying connection lost(attachment 1) and the delete button does not work (attachment 2), will only let me authorize, however authorize only takes me to this page(attachment 3)  with no changes. Any help with this would be much appreciated! Thanks 

694
Brian Creatorland
Nina Grylla
Nina GryllaNew Member
asked in Report a Problem
Min and Max values are not removeable

Hey!I’ve noticed lately that I cannot remove the values for min- and max- (auto layout) by clicking “remove min and max”. I use variables for these values, but it also happens with normal number inputs. It looks as if min and max have been removed, as the icon for height and width shows the indicator (additional lines around). But when I look directly at the two values, they are still there.Same with the layout guide: It does not change when I click on the existing one and select a different one. It only changes when I delete it and add it again.Has anyone else noticed these issues? They are currently complicating the QA process for us.I would appreciate any feedback. Thanks!

50
Nina Grylla
Nina Grylla
Nina GryllaNew Member
asked in Report a Problem
Smart Animate: text scale issue

Hey!I recently noticed a strange error in several of my projects. When I apply smart animate to a component, the text is increasingly displayed incorrectly.Example 1: I use a zoom effect on an image with a delay, and the text remains unchanged in both states. In the preview, the text suddenly becomes larger. I suspect that my variable mode for the font size is being ignored during the initial interactions, which is causing the error. It is also strange that the error only occurs in the first transition; the other images do not have this problem. Example 2: I have the same problem with the text in an accordion element. I made sure that the elements are named identically and are recognized as identical elements via multi-edit. Does anyone have an idea? I would like to fix it because it looks unprofessional in the customer presentation. Have I overlooked something here? Thanks!

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Nina Grylla
Haley Mitchell
Haley MitchellNew Member
asked in Report a Problem
"Paste limit reached" at 23 cells when importing CSV into FigJam

I am trying to import a .csv with 500 cells (the alleged FigJam table limit) into FigJam to convert to stickies, but whenever I try to import it, it says “partial paste successful – table limit size reached” after pasting only 23 cells. Is there something I’m missing?

283
Haley Mitchell
DORUSO
DORUSONew Member
posted in Report a Problem
Weird Text Behaviour

Text weirdly breaks within words when scaling a textfield. It’s plain text with no editing or line breaks, however text breaks within words or lines.Anyone else having this problem?

845
Celine_
Figmate
Dmy
DmyNew Member
asked in Report a Problem
Perforce integration

Hello, I’m working on an exporter plugin to automate our workflows. However, I’m not sure how to run commands on user’s PC. For example in order to automate texture export path, we need to call “p4 info” to obtain client’s workspace path. import { exec } from 'child_process'; doesn’t seem to work. Please help. Thanks! 

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Dmy
DanielP
DanielPNew Member
asked in Report a Problem
Figma gradients are not exported correctly to PDF

Hi! I have created a design with a gradient in a button: The PDF export however shows all buttons with a vage gradient not corresponding to the design I made:  JPG and PNG exports are working fine. Am I exporting the wrong way or is this a thing Figma could fix?Thanks!

214
Celine_
Figmate
T
Tarek-MetaCTONew Member
asked in Report a Problem
Figma MCP not working

I have Figma MCP enabled but whenever I go to the MCP server URL I see the following response {"jsonrpc":"2.0","error":{"code":-32001,"message":"Invalid sessionId"},"id":null}

315131
Schwepps
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