Report a Problem

I got a strange problem on my iMac M1 with Safari on macOS Tahoe.Figma is somehow stuck in loadingstate - it seems there is a problem with the web sockets. The strange thing is, on my M4 MacBook Air it's working. If I clear Website Data it starts working, but doesn't keep on working. 

I’m not sure if this is related, but I just upgraded to OSX Tahoe and now I can’t add additional accounts to the Figma desktop app. When I try to add an account through the web browser, the app either crashes, or it keeps saying “It expired, try on desktop app,” and then crashes. How can I fix this?I just logged out the main account and seemed like I can’t log back in to the app at all. The browser just crashes over and over. 

Hello!I tried re verification for FIGMA student, but it was showing network error even though network was good, and continuously trying it was still showing the same error.Then it started showing Verification limit exceeded.So I contacted sheerID via mail, they responded with:We were unable to process your verification request. And Your ticket has now been permanently closed.I mail them again and again still got no solution.. If it's possible resetting the verification limit, please do it.Please provide the solution for this issue otherwise I won't be able to re verify student plan.I have also attached the image for better clarification. 

Hi, this issue reproduces again, no xlsx files are working now. Even ones that does not contain photos.It is just “Failed to import file” error with no clarification at all…Just yesterday it worked and now this.. Perhaps latest update broke something? [This post was split into a standalone topic from the original 'Bulk upload images not working on Figma Buzz' post on 11-Aug-2025.]

These arrows used to be pointing at the logical direction, now the direction is switched up.

I noticed that Figma became slow after updating my M3 MB Air to Tahoe. It’s very laggy and noticeable when screen sharing during a Google Meet call.

Hi, after I had been struggle to verify my academic status, contacted SheerID and waiting for response, I was noticed by my university to change my account Email address to my school gmail account. The problem is that since I had already processed my procedure to reverify my status by Sheer ID, I was blocked by Figma system. Considering the fact that now I have my account set with my School Email, I ask you to reset my verification record so that I can start the procedure again. Please don’t tell me to contact Sheer ID again because I already have. 

When using annotations, there’s a recurring bug where some annotations are visible while others are not.The issue occurs when annotations are inside a Section. If I remove the Section, the annotations immediately appear.

Hello everybody, Issue description:I have problem with Figma which is stopping be from using Figma as I experience crashes almost every time I try to scale or move any frame. It does not seem to be related to complexity of the design file as it happens on both projects which contain 3 frames and 2 components and projects which are much more complex (tens or hundreds of layers). This occurs regardless whether I use browser app or desktop app.The error messages I get are mostly ‘Something went wrong, reason: crashed’ or something what seems like ID of the object I was manipulating (even when it is just one blank frame).Around one year ago, I have never had a Figma crash, but since around last 6 months it happens all the time.My specs are:Geforce RTX 4080 Intel I-9 -14900HX 32 GB RamWhat I tried:Two days ago I even reinstalled my operating system (Windows 11) but crashes keep happening even more often I would say. It is not clear to my why I am able to use Figma for 15 minutes and experie

Hello Figma Support Team,I am the owner of a Figma team that was previously deleted and then restored. After the recovery, one of my admins [redacted] reported that some of their draft files are missing. These files are not visible in their Drafts or in the Trash.Details: I am the team owner. Admin account: [redacted] The team was deleted and then restored. After recovery, several important draft files belonging to this admin are missing. Could you please help us check if these missing draft files can be restored from your server backups? These files are very important to our ongoing work.Thank you for your assistance.

Problem description:Hi Figma team,Since the last update, I can no longer see the distance between elements when I select one and hold down the Option key (on Mac) while hovering over another. I’ve tried everything suggested:Using Option or Alt + hover over another element. Switching from Draw to Design mode in the bottom right of the interface. Restarting Figma, opening new files, updating the app, clearing the cache, trying the web version, and even disabling plugins.Nothing has worked and the problem persists, even though I used to see the measurements with no problem before.I would really appreciate some help, since this tool is essential in my workflow and it’s causing me a lot of issues.Thank you!

Some code connect snippets will include imports that do not exist:import com.example.ComponentSomeComposable()The actual code connect file will look like this:package com.exampleimport androidx.compose.runtime.Composableimport com.example.SomeThemeimport com.figma.code.connect.FigmaConnect@FigmaConnect("https://www.figma.com/design/something")private class SomeComposableDoc { @Composable fun Component() { SomeComposable() }}@AlarmPreviews@Composableprivate fun SomePreview() { SomeTheme { SomeComposableDoc().Component() }}It seems that it mistakes the method Component for an import. All of my connected classes use the same name for their composable method. 

I am a student and we have a free student plan from our school. I am trying to verify my student plan but it says that I have exceeded the verification limit or I have already activated it. Although the role on my profile is set to Education > Student but when I join on Edu Teams, it wants me to verify my status and I can’t verify it because it won’t let me. I have already contacted SheerID but they take way too long on responding. 

What’s going on with Figma? I’m trying to upgrade from the free plan to the Professional plan, but the process gets stuck on the “Choose Seat Types” step. As soon as I click “Next: Payment Information,” the button gets disabled and nothing happens. How is this even acceptable functionality?

Hi everyone,I recently noticed that Figma Sites now allows us to embed video directly into frames, as follow:  This looks like a really useful feature for adding richer content.However, I am running into a problem: The video displays and loops fine. But the sound does not play at all, no matter what settings I choose. I have tried enabling “Play Sound” and disabling “Mute,” but the video remains silent. Has anyone else encountered this issue? Is there a workaround or a known limitation with Figma Sites’ video embed? Or could this be a bug in the current release?Would really appreciate if anyone from the community (or the Figma team) could clarify whether sound on video embeds is officially supported yet.Thanks in advance!

Anyone experience same thing and help me?so the mirror feature on figma app android stuck on "you're offline" but my internet connection is normal. I already try all of tips, trick and sugesstion on Gemini AI but it still can't load the mirror. Thanks  

I made a totally logical variable/conditional setup and it doesn’t seem to work on desktop prototype: Test-input-visible” is a boolean variable property, while “text-input” is a string variable propertySo I thought I was wrong about the set up so I asked Chatgpt: Chatgpt’s prompt responseSo, just to confirm if I made a mistake, I make a simpler interaction to test it out: Simple prototype setBut I am still facing the same issue in prototype mode:  Simpler interaction in Prototype mode I also set it to “on click”  Sampler animation state to “on click”so I can try it out on mobile and works. (I used my Bluetooth mouse to test it out) but not on desktop: Prototype on mobileHave I done anything wrong? is this a bug? how do I solve this problem??

Good afternoon, everyone! I uploaded the video to the project after restarting the prototype, it loses a lot of quality and becomes pixelated.I've tried converting to WebM format and reducing the file size, but it still doesn't help. The frame size and the video are the same. 1920 x 1080 px

Hello Figma Team,I've found a bug in the 'Share file' modal that makes it impossible to invite a large number of people at once.When I paste a list of more than 15-20 email addresses into the invitation field, the list overflows the visible area. However, no scrollbar appears, so I cannot scroll down to see all the emails or, more importantly, to click the 'Send invite' button.Steps to Reproduce: Open any Figma file. Click the 'Share' button in the top-right corner. In the email input field, paste a long list of comma-separated emails (e.g., 20 or more). Observe that the list of emails fills the modal. Try to scroll down within the email input area. Expected Behavior:A vertical scrollbar should appear, allowing me to scroll through all the added emails and access the 'Send invite' button located below the list.Actual Behavior:The email input area does not scroll. The list of emails is cut off, and the 'Send invite' button is pushed off-screen and becomes completely inaccessible

When present mode, glass effect appears and is visible, but when prototype mode, glass effect disappears and only drop shadow is visible.Header glass effect in present modeDetail in present modeJust Drop Shadow in prototype mode 

I’ve unchecked “Exclude all webpages from search engine results” 

so began with i'm a student from thailand doing a project on figma from 26th march to 26th april i have subscription to figma i paid 15 dollars for subscription which is a lot of money for my currency and today(26 april) figma take 52.25dollar from my mom credit card  automatically for things i don't want to buy i would like to ask for a refund this refund would help my family a lot ours life depend on thisplease help (Sorry if english is not good)

I can’t connect a domain from my provider. Error: Invalid domain.But it’s all right.Domain:  www.давай-дарвай.рф 

I have updated the desktop app this morning and as a result, am now seeing an usual typeface in the layers panel. See attached.Does anyone know what the issue is and how I can fix it?