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Every new project in Figma Make now asks me to to save a gitkeep file. I assume this is a bug? Since when should designers be responsible for managing these production-level files?

We recently paid a design team to build a Figma for us. When they were done, they transferred ownership of the file to us.However when we open the file, it stated we only have view access, and to request access from the admin in order to edit / use dev mode. We requested the access, but it maintained we needed to wait for admin approval.However, CoWink is the only user in our team, and it has a full seat.[redacted image with PII - DJV 17/4/2026]And there is nothing in the admin indicating a need for review.I tried

Hello Figma Support Team,I am experiencing a serious issue with my Figma account and would greatly appreciate your assistance.Last night, without making any changes or taking any actions, 5–6 of my project files suddenly disappeared from my account. I am currently on the free plan. My email address has not been changed, and no one else has access to my account. There has been no suspicious activity to my knowledge.It appears as if these projects were never created, as they are no longer visible anywhere in my drafts, teams, or recent files. These files are very important to me, and I am concerned about potential data loss.Could you please investigate this issue and let me know if there is any way to recover the missing files? I would appreciate it if you could check your system logs or backups associated with my account.Thank you in advance for your help. I look forward to your response.Best regards

All the files I created around 2024 have disappeared, and I am asking for help to recover my data. This includes four important portfolios that I spent a year designing, but I cannot find them anywhere now. All files created in 2024 and 2025 are missing; this is extremely important to me and has caused me significant loss. It is impossible that I deleted these files myself, so please help me retrieve them. Thank you.

Yesterday, I used the Figma Slides export option with no problem. Today the option is greyed out for all Figma Slide decks. I can no longer export the deck, I’ve checked with my teammates and they have the same problem. Please help, as it is an important part of our work and should be included in our business plan. 

Hi, My Figma Make is not working properly. After revising my prompts, the preview shows the updated version correctly, but the actual design file does not reflect any changes. I’ve already tried the following:  Refreshing the file Logging out and logging back in Duplicating the file and continuing from the duplicate  However, the issue still persists. Could you please help me resolve this asap? I’m currently using credits on the prompt but not seeing any results.

There is a complete lack of synchronization between changes to the workspace in Figma and Figma Mirror. Figma Mirror's search shows PIN'ed files that were deleted long ago, file covers don't update, which significantly complicates navigation, and there's no synchronization between the mobile app and desktop. I have the impression that I'm the only one using your apps, because apparently no one else encounters this problem, or encounters it constantly and turns a blind eye. Please solve the underlying problem with your app.

Even after downgrading my subscription and sending multiple follow-up requests to cancel - without any response from a real person. I’ve been forced to dispute the charges with my credit card company. Logged a support ticket to no avail, this needs to be resolved.

I'm experiencing a problem with the font size not rendering as expected.

Hi, when I have many document tabs open I am unable to select the Figma window itself. I need to select the Figma window title bar to move the window but when there are many tabs open it prevents me from selecting the title bar. I am forced to choose which documents to close and sometimes all of them are important. Please fix so that part of the title bar is always selectable regardless of how many documents are open

I have a vector graphic that consist of 40 “rectangles” arranged in an arch. “Rectangles” are slightly arched too, they don’t have straight lines. When I select that arched graphic with other graphics and use Wrap in New Section command, the graphic gets messed up, top-left points stay where they were, but other points move horizontally about 12px. Attached is a screenshot of the before and after states of the graphic: If I create a section, then move the graphic into it, the drawing stays as it should be.

I have already completed verification through SheerID successfully, but I still cannot use the Figma Student benefits on my account. At the moment, the student plan does not appear to be activated, even though my verification has been approved. I would appreciate it if you could check my account status and help resolve this issue. Please let me know whether there are any additional steps required from my side.

Hi Figma team,I submitted my plugin Orbital Variables Editor  for review about a month ago and it's still showing as "In Review". No feedback, no rejection, no requests for changes — just silence.I understand review times can vary and that the team is working through a high volume of submissions. I've seen similar threads here recently. What's making this harder is the support experience itself:I tried reaching out through the support chatbot and it loops on itself. It doesn't open a ticket, doesn't escalate, and doesn't hand off to a human. I've sent emails too and only received automated replies from the AI support agent. At this point I don't know if anyone on the review team is actually seeing my submission.Could someone from the community team:Confirm whether Orbital Variables Editor is still in the normal review queue, or if something is blocking it.

Hey everyone,I've been dealing with a frustrating bug lately and wanted to post here to see if anyone else is experiencing the same thing — and to get it on Figma's radar if it hasn't been reported yet.---**The Bug**Components from my shared library that are set to **Fill container** (horizontal) are not rendering correctly when a file is opened. They appear collapsed or incorrectly sized — but the Fill property is still correctly set. The moment I click anywhere on the affected frame, it instantly snaps into its correct filled state. No property changes, no workarounds — just a click.I've attached a short screen recording that shows this clearly: a **Save and Cancel button pair** is initially invisible inside their container, and after I click the frame they snap into the correct position immediately.---**Why It's a Big Deal for My Workflow**This is causing real problems for our design-to-dev handoff. Our developers use Figma

When running a prototype in the Figma design file, the prototype sometimes launches from unrelated pages instead of the intended starting frame.Steps to reproduce: Open the Figma design file. Click Present / Play Prototype. Expect the prototype to start from the configured starting frame. Actual result:Instead of starting from the intended frame, the prototype repeatedly opens the same two unrelated pages/frames. The correct prototype flow cannot be accessed while this occurs.Expected result:The prototype should launch from the defined starting frame and follow the configured interactions.Workaround:Closing the file and reopening it temporarily resolves the issue, after which the prototype behaves normally. However, the issue reappears intermittently during later sessions. 

We have purchased multiple licenses and needs to merge them into a single account.

I cannot use Figma Desktop on my company device, where CrowdStrike antyvirus blocks it ​​From the IT dept i received more detailed info  Can anyone provide me help with this one as I cannot access Figma Support to open direct case for this. 

Hello, My friend shared me project with variables and it doesn't work for me, he can update variables and i cant. I wrote in variables what i need and it didn't change in the final version. He have paid version and i am running on free version. Maybe there will be issue? I have desktop version and i tried online version, on both versions is the same problem.  Thank You

Hi. for the past week I've been having an issue with viewing prototype flows using the 'Present' button (please see the video link to help illustrate the issue I'm having).https://www.loom.com/share/ff7e9f4d19474864b3f08c44fe231811Basically when I click the 'Present' button, rather than opening the selected flow it instead opens two tabs in Figma. One tab is blank and the other one is the first cover page within the Figma file itself (not the flow). I also get the same issue when launching a preview of the flow (this part works ok) and then clicking 'open in presentation view'. Has anyone else had this issue and if so, how did you fix it?Cheers!

I upgraded my Figma account to the Education plan a while ago. I think I selected the wrong education level during signup (high school instead of higher education).I am currently in higher education and I want to use Figma Make, but I do not receive any credits.Could you check my account and help me switch to the correct education plan so I can access the credits?

Hi Team my card is getting declined

Hello Figma Community,I'm reaching out to inquire about the current review timelines. I submitted two different plugins for review over two weeks ago, and both are still in the "Pending Review" status.I understand that the process typically takes 5–10 business days, but since it has exceeded that timeframe without any updates or feedback, I wanted to check if there is a general backlog or if there might be an issue with my submissions.Has anyone else experienced similar delays recently? Any advice or help from the Figma team would be greatly appreciated.

How do we go about getting help answering a security/governance questionnaire from Farmers Info Sec?