Report a Problem

Hello,I accidentally selected the annual payment plan instead of the monthly plan. Would it be possible to get a refund and switch my subscription to monthly billing?I'm also confused as to why the options to select annual or monthly billing are placed in the upper right corner rather than directly above the payment button. I only intended to subscribe to the monthly plan and it is shcoking to see a charge of over $200 go through all at once.

On 14 October 2026 (KST), our administrator approved an access request, intending to grant access to a teammate. We saw no separate checkout, payment confirmation, or clear warning that approving it would purchase another paid seat. A monthly Full seat was then added. We consider this approval-to-charge flow misleading and unacceptable. We request reversal of the unintended seat charges, a refund of any amount collected, and cancellation of related pending and future charges. Our existing subscription and files should remain intact. Support case #2194098 contains the account details. Please escalate it to a human billing specialist and manager. Please investigate what price disclosure and purchase-consent wording were actually displayed, and improve this flow so access approval cannot unexpectedly become a paid purchase. Can the Figma Support team confirm ownership of this case and provide a written resolution?

I created a paragraph content and its mixed with different font weight to highlight the keywords. while duplicate the frame it works fine. But when I copy the frame the highlight styles removed. While I create the same screen for different platforms its a biggest issue. For every frame I’ve to fix the highlights manually. This needs to be resolved.

2026年10月7日に、プランをプロフェッショナルにアップグレードした際の件でお問い合わせをお送りしておりますが、現時点でご返信をいただいていないため、再度ご連絡いたしました。このたび、誤ってプロフェッショナルの年間プランを購入してしまいましたが、本来は月額プランを購入する予定でした。つきましては、今月分の利用料金についてはお支払いする意思がございますので、残り11か月分の料金をご返金いただくことは可能でしょうか。お手数をおかけして恐縮ですが、返金対応の可否についてご確認のうえ、ご返信いただけますと幸いです。何卒よろしくお願いいたします。

구독을 취소하려고 했는데 방법을 찾을 수 없었습니다. 한 달이 지난 지금, 서비스를 이용한 적도 없는데 갑자기 요금이 청구되었습니다. 구독을 취소하고 환불받고 싶습니다. 도와주세요. I tried to cancel my subscription, but I couldn't find a way. Now, a month later, I've been suddenly charged even though I've never used the service. I want to cancel my subscription and request a refund. Please help. This content was translated using a translation tool, so the translation may be incorrect:)

 Hello Figma Support,I can’t access my Figma account because my student email address has been deactivated by my university. Unfortunately, I no longer have access to that email. I would like to recover my account and transfer the files to a new email address. Could you please help me with this process? Thank you for your support. Best regards,

Hi Figma Team,I’m experiencing a persistent issue with Figma Make. Whenever I try to generate or update my design, I receive the following error:“Something went wrong. Try again.”Error ID: srid_72HKWF3GV7CKTBPK73V9281S1I’ve already tried:Retrying the prompt multiple times. Duplicating the Figma Make file. Submitting the prompt in the duplicated file.Unfortunately, none of these steps resolved the issue. The preview remains blank, and I cannot continue working on my design.Could you please investigate this issue and advise on how to resolve it?Thank you!

Hello,I am contacting you because my Figma account has been blocked, and I do not understand why.I am currently a third-year UX/UI Design student at L’École de design Nantes Atlantique in France, and I use Figma for my studies.Could you please explain why my account has been blocked and let me know what steps I need to take to resolve this issue as soon as possible?If any additional documents or information are required to verify my student status, I would be happy to provide them.Thank you in advance for your help.Best regards,Gaspar

Since I used the company's credit card for payment, for security reasons, I need to remove the bank card information bound to my account. However, you haven't provided an entry for deleting the bank card information. How should I proceed?

Hello. I subscribed to the plugin but haven’t used it for two months. I’d like to request a refund for the charges dated September 13 and October 13. I’ve already canceled my subscription. I’m requesting a refund for these charges. I haven’t used this plugin for anything other than accessing Figma. Plugin Title: html.to.design — by ‹div›RIOTS — Import websites to Figma designs (web, html, css)Translated with DeepL.com (free version)

I ran two AI operations this morning.  They both took an abnormally long time.  One of them cost me 1,332 AI credits!  The other one was 722 credits.  Is something broken? Here is the prompt I ran.  I got this out of ChatGPT - it was a cleanup of an already existing desgn. This one cost me 1332 credits.  I’;ll paste the other prompt below this one.  That one cost 722 credits.  CLASSY AGENT AGENT ONBOARDING DASHBOARDFINAL UX + TRAINING REFINEMENTIMPORTANT:The current Agent Onboarding Dashboard is APPROVED.DO NOT redesign this page.DO NOT change the overall Classy Agent Admin visual language.This task is a targeted refinement of the existing dashboard.Use the CURRENT DASHBOARD as the canonical Classy Agent Admin designstandard.Preserve its:- Warm off-white / cream page surfaces- Dark forest-green primary actions- Pale mint active / NEXT states- Pale warm-yellow Next Up card- Soft neutral borders- Dark primary text- Muted gray secondary text- Restrained professional appearance- Existing t

Tonight the undo and redo buttons disappeared on the ipad figma app when using fig jam. Both me and my student experienced the same thing so I think it is a bug. The buttons were present within the last 24 hours but are now gone.

Hello Figma Support Team,I'm experiencing a font detection issue in Figma on Windows. Sandoll Cloud fonts and Adobe Fonts suddenly stopped appearing in Figma, even though they were working normally until the evening of October 13, 2026.I would appreciate your help investigating this issue.1. Issue descriptionUntil the evening of October 13, 2026, I was able to use my subscribed Sandoll Cloud fonts in Figma without any problems. However, the next day, these fonts suddenly became unavailable.The issue affects both Sandoll Cloud fonts and Adobe Fonts.For example, when I select text using SD Minburi, a font included in my active Sandoll Cloud subscription, Figma displays a yellow “A?” warning icon next to the font name. When I search for the font in the font picker, Figma returns “No matching fonts.”The font is also missing from the “Installed by you” font list.2. Environment and scope Operating system: Windows Figma Desktop: Affected Figma Web: Affected Sandoll Cloud fonts: Affected

로컬에 설치된 폰트는 사용 가능하나 산돌구름과 같은 클라우드 폰트는 사용이 불가능함  

Your new AI Agent pop-over is obscuring things on the canvas that I need to see. I get the business reason for having this pop-up seemingly apropos of nothing; you want users to see it, know it’s there, and force some interaction and use. However, not providing a way to hide or close it in the moment is either aA failure at one of the most basic levels of design Or you’re intentionally incorporating dark UX patterns into your tools to justify the spend to build them#1 is definitely a suboptimal look from a “design tools for designers” company, but it’s forgivable if you rectify it immediately. #2 is simply abhorrent and y’all should know much, much better.Thanks for wasting my time this morning, I didn’t have pressing to do and really, really wanted to come to some support page and complain about something so simple.

Sometime between October 9th, 2026 and October 12th, 2026 a change has occurred across all of my multiple page workflows where I used to be able to select the page I wanted to view and go straight to that page. As of October 12th, that list is no longer populated with page names. I now have to manually type in the page name to navigate to that page outside of the normal workflow navigation. This slows the process down greatly.In the following screenshot the “Address bar” is selected but not presenting a dropdown of the ~20 pages in the workflow. When I access my files that are public when not logged in, then the easy page selection navigation is present once again. Is there a setting that I can adjust to make that dropdown viewable once again?

Hello Figma Support Team,I have encountered a bug regarding how certain Unicode emoji characters (specifically geometric ones like the Large White Square "⬜" - U+2B1C) are rendered within Figma. There is a critical rendering inconsistency between the Sidebar (Pages/Layers panel), the Canvas (Frame titles), and the text editing mode.Here is the exact behavior:1. Without any modifiers, the emoji renders incorrectly as an empty, monochrome text font glyph (Inter) BOTH on the Canvas and in the Sidebar. In a dark UI theme, it turns into a hollow black box with a thin white border.2. If we apply the Variation Selector-16 modifier (VS16) to force the emoji presentation, the Sidebar (Pages/Layers panel) starts rendering it correctly as a solid, colored icon.3. However, on the Canvas (in Frame titles), Figma completely ignores the VS16 modifier. 4. Crucial Detail: If you double-click the Frame name to edit it, the emoji immediately switches to the correct colored/solid version while the text in

Figma recently launched the feature for a grid to automatically add/remove rows depending on the content that’s actually in there.  Unfortunately it’s not working for me, and I haven’t seen anyone else talking about it. Let’s say I have a component with a grid, and it has about 4 rows worth of cards inside. When I use the instance of this component and hide 1 row’s worth of cards, the grid initially shrinks in height to hug the remaining 3 rows visible. But a few minutes later the instance will pop back to the height of 4 rows, leaving an empty row. If I toggle hide/show on the cards it will force Figma to recalculate the height and hug again, but then the same thing will happen again 2 minutes later.  The inverse is also true; if I include hidden extra cards in my component, and turn them on in the instance, the grid will initially grow in height to accomodate the extra cards, but later shrink again to the original number of rows, causing the extra cards to overflow the frame.

Hi, Sometimes annotations don’t get saved but simply disappear.It often seems to happen in this order: writing annotation - selecting category - enter.So when clicking enter while the focus is not in the text field of the annotation… I started to copy the written text before leaving the annotation, so I don’t have to rewrite everything again, which is very unpleasant- especially in meetings. 

This is literally what I got from their chat! Totally contradictory statements!! First step tells me I wil loose my changes, I push back and it says ok there is a way fro save your changes?? Why wouldn't saving 3 days of work nbc the first priority? Fiogma you really need to make this a priority fix! I have seen old posts with this issue so it has been around for a long time!!! Loosing work is not acceptable, we are not in the 90s! That message appears when Figma has offline changes stored locally that haven't synced to the cloud yet. Since this has persisted for 3 days, clearing your cache will remove those offline changes and let you restart without the warning — but note that any unsaved offline changes will be lost and cannot be recovered .My reply"but note that any unsaved offline changes will be lost and cannot be recovered" This is not acceptable!Figma AI reply There's a way to preserve your changes before clearing anything. Figma stores offline changes locally for up to 30 days

I have a component for a quote box with two variables (large and small). The quote text box has a text property applied (so that if I change the copy, it stays the same when I switch between variants). I did have the text in the large one set to a larger text style than the small one. But now, when I try to edit the text, it changes the text styles in both versions to match. I want to be able to have the text that is in them linked, but not the text style.This has been an issue since the latest update.

Problem / Use Case 🚨As designers, we often add Dev Mode Annotations directly to the Main Components in our design system (e.g., adding important context, edge-case warnings, or technical notes to specific variants).However, when developers inspect a screen in Dev Mode and select an Instance of that component, the annotations created on the Main Component do not appear. Because developers inspect layouts at the screen level, they rarely navigate away to inspect the Main Component file or parent component directly. As a result, critical technical context and design decisions get missed during handoff. Proposed Solution 💡Inherit or surface Main Component annotations directly on Instances when inspecting in Dev Mode: If a Main Component (or specific variant) has an active Annotation, displaying a subtle indicator or passing through that Annotation text when a developer selects its Instance. Allow developers to read the context directly on the Instance without requiring them to jump bac

Hello! I have a file where I keep all my CVs, I’m trying to copy an A4 frame to make a new version, but I keep getting the alert "You are not allowed to copy this file". I gave figma a break for about a week, but the same issue is still persisting. It’s my own file, so I’m not sure why it would suddenly lock me out like this. Any help would be appreciated! Update: it only does this on the web based browser version. The computer app is completely fine. The web based version also won’t let me export anything.