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I have received the “limit exceeded” error message. I have reached out to SheerID and they have confirmed that my eligibility was verified last month but i still cannot contribute to my team’s Edu figma project. It still asks for me to verify my status. (which is apparently already verified)

Hello,I’m experiencing an issue with my Figma account related to my former school email address. Since I’m no longer a student, the email associated with the account was changed, and I can no longer access it. Unfortunately, all of my projects are still locked to that account.I’ve tried resetting the password, but the reset email never arrives at the updated email address.Would it be possible to transfer those projects to my current Figma account?Thank you very much for your help.

I'm experiencing an issue with my Figma file covers. Despite exporting them at the correct dimensions (1920x1080), they're not fitting properly when uploaded, there's a border appearing around all of them. 

Hello, I canceled my subscription and switched to the free plan yesterday because the project is finished. However, a payment was still charged. Could you please explain why this happened and refund the amount? Thank you very much for your help. Kind regards, Tamila Mohylevska

Hello Support Team,I am facing an issue accessing a very important Figma design file that is critical for our organization.We can’t find it at all as of 1 hour back. I’ve tried to check in trash, and in all the other places the guides recommend without any success.As for when we try to access the file through the link, all we get is the following text:“Unable to open fileIt looks like there’s an issue with this Design file’s sharing settings.We’ve emailed the owner to let them know.“ I should be the owner though. I would like to understand: Who is the current owner of this Figma file Whether the file has been deleted, moved, or had its permissions changed Why access is no longer available to my account ([redacted by forum admin/moderator to remove PII]) How to fix this

Hi, I am able to edit and view all files that i have been granted access with in my workspace until last Thursday. But from Friday onwards, I have lost my access to view files as well as editing access on the workspace that i have been granted access with.  Attaching a screenshot for your reference.

Hi Figma team,My Figma account is linked to a university email that has been deactivated after my graduation (8 months ago), so I can no longer receive login or verification emails. I’d like to transfer the account ownership to my personal email and continue using Figma on a paid plan. Old email on the account:[redacted PII - DJV 2/4/26]New email: [redacted PII - DJV 2/4/26] I can provide any verification needed (graduation certificate, government ID, or any other documentation). This account contains dozens of FigJam projects created over the past 4 years, including freelancing training boards, branding projects, personal study materials, and much more.I’ve invested approximately 600+ hours into this work, and losing access would mean losing several years of critical work. I’m ready to upgrade to a paid plan as soon as access is restored.Thanks in advance ^^Best

Hello Figma Support Team,I was surprised to find that my account (gosso.91@gmail.com) was suspended without any prior warning. Although I do not use this account heavily on a daily basis, it contains several stored projects and historical data that have suddenly become crucial for my current needs.I respectfully ask that you review the suspension and, if possible, restore access to my account. If the suspension was triggered by a specific issue or misunderstanding due to inactivity, I would be very grateful if you could clarify what went wrong so I can ensure it does not happen again.I have always intended to use Figma strictly in accordance with your Terms of Service. In order to retrieve my work and continue with my projects, I would be extremely appreciative of your assistance in resolving this matter.Thank you so much for your understanding and support. I look forward to your positive response.Regards,Juan Gosso

Hello, I have an enterprise plan and a designer that is at the max of her credits. There is no way for me as an admin to give her more. Since the message states that credit limits are not strictly enforced, is there a way around this? 

Everything was working almost too well, until it stopped. All of a sudden Claude stopped producing, so I switched to Gemini Pro and it behaved in the same way and just started making it’s own changes. I tried to go back to the checkpoints and that's not working either. This is getting a bit scary! Now, we are experiencing hallucinations in a constant loop of fixing issues that do not get resolved for hours. In addition to random design changes. Collectively spending 3 and 4 hours on the same issues. This is not sustainable for us.

I am the sole owner of this account and team. Design file was created by me and belonged to my only team. The file disappeared from my projects gallery. Now it is only accessible via direct link and shows “Request access”, even though I am the owner. Access requests do not reach my email. How restore ownership or reattach the file to my account?

I see that this is listed as a resolved bug elsewhere in the support form, but it is still a bug for me:  Cmd+L 

Example: I added nested bullet points, but they don’t appear at designHi, I added nested bullet points in CMS rich text, but they don’t appear at design.I am not sure, should I report it as a bug, or features in beta should go just to Share your Feedback category.

!--scriptorstartfragment-->When using Preview Mode in Figma, the artboard scales proportionally to the selected phone mockup (in my test cae iPhone X, 375 wide), enabling seamless demoing even on a wider design (in this case, 640): Sizes down to the Preview windowHowever, in Present Mode, the artboard does not scale down and appears wider than the phone mockup, creating inconsistencies in scaling and reducing the effectiveness of presentations (if the original frame size is wider than the 375, you have to scroll horizontally to see the best of the design.) Only the left part of the image is shown.

Hello, I am a college student having Figma account with my college issued email. After verification through Sheer Id, It still needs me to get verified. Although when I start the process through Sheer Id, It says you have already used this offer, which I haven’t.I am not sure what is happening. Regards,Ezat

Hi,I’m using Figma Make and I keep getting this error:“Failed to download code files. Check errors and try again.”The preview is generated successfully, but when I click Download code, it fails.Has anyone encountered this issue before?What are the common causes and how can I fix it? 

I imported variables from one design file to another and remapped the variables. For some reason none of the ‘text styles’ show up when I select any text, as if they do not exist in the local variable collection even though they do. I do have the font installed on my local computer, so why would this be happening?I am encountering this problem on both the Figma app and browser versions. Also, the Figma app is the latest version.  

I have access to view a Figma file, but I can't edit it, and I need to edit the QR code. The person who made this design is out of office and can't grant me access to be an editor. I'm hoping I can chat with someone on the team to do so. 

My student email has changed and I tried to change it in my Figma account but it shows me this error after I click the link in my email to verify my email address.I’m in starter plan with my student email.

I recently updated my Figma app(on Windows) and ever since then it looks like it is forever loading and never uploads. The browser version works but I want to know a possible fix for this as I find the browser version not as efficient as the app. I have uninstalled and reinstalled the app, same issue is occurring.  

Every nodes are malfunctionning and unable to connect or be connected to. I’m a mac user, it seems to be working find on PCs One of my workflow that used to work perfectly  

I’m trying to verify the educational institution my Figma account email is associated with, but am continuously receiving a “Verification Failed” page whenever I try to do this. I’ve filled out the request form for individual attention in verifying my account, but haven’t heard back even though that was a week ago. How can I proceed with account verification?

.I’m trying to access an older Figma design file that I previously worked on under my uni email , but I can’t find it in my current workspaceOne of the missing files link: [redacted by forum moderator to remove PII]I suspect the file is attached to a different identity/login method for the same email (e.g., Google vs VU SSO/SAML), because at some point I couldn’t log in, went through password recovery, and after that my team/workspace setup changed. Help!!!

Hello,I am trying to export a design frame from Figma to Bolt.new, I did one yesterday, tried today and it says I hit a rate limit, rate is 5 a minute, i exported one yesterday and that’s it. How do I solve it