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Report a Problem

Experiencing issues? Report them.

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  • 4,497 Replies
1476 Topics
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Figmate
seniManager, Community Support
posted in Report a Problem
READ ME: How to use the Report a Problem category?

As much as we value quality in everything we do, software is never bug free. If you think you might have found a bug or ran into an issue with a Figma product, please follow the steps below. Start by checking the status page and troubleshooting the issue We keep the status page updated with major service disruptions or maintenances. If the issue you are experiencing is noted in the status page, please keep an eye at it for updates. Check this troubleshooting checklist and try the recommendations listed. Please do a search If none of the troubleshooting steps helped, search in the forum. Someone may have already created a topic for the same/similar bug and provided a workaround. One topic per issue If none of the existing topics cover what you need, feel free to create a new one. To help keep the forum organized and help with search, create one topic for every individual issue you have. Review and use the template Make sure to use the topic template below (click “Show content”) when cre

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S
Figmate
Lucas_Ivan
Lucas_IvanNew Member
asked in Report a Problem
Prototype is minimized when I use a component...

This might be because I have a potato laptop, but I’m having a problem with this because I’ve done everything to solve this issue (resizing my window, using the options in the prototype, etc.) but it’s still happens. Whenever I go to the prototype, it starts to flicker and switches to my desired size. However, I noticed that when I don’t have a component on the frame, it’s back to normal. Is there anything I can do that I haven’t done before that could help me?

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Lucas_Ivan
Linda Albuquerque
Linda AlbuquerqueNew Member
asked in Report a Problem
All images are not loading

Hello, I’m having this issue for quite some time now. I noticed that it started happening since the last update. Whenever I open Figma none of my images from any project load. And I try to wait it out and they don’t load, i’ve tried to re-install Figma and nothing changed. I thought it was maybe a internet connection, it’s not, since i’ve started to use Ethernet and have good internet now. It’s surely a problem with Figma itself. And it’s not only on the app, it’s also online where I enter and can’t see anything from any project. Even on projects I can’t see the thumbnail for projects because they don’t load. I don’t know what it could be. Please help if you know what I can do. In the 2º photo you can see that those posts in specific had a photo for a background and other elements using photos and none of them are showing.

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R762
ddoachi
ddoachiNew Member
asked in Report a Problem
How can I contact the sales team?

Hi. We have a plan to introduce Figma as a UI design tool. So I have been trying contact Figma sales team over a week, but no one answers. How can I contact?

294
Matthew Atkinson
julian.dinnissen
julian.dinnissenNew Member
asked in Report a Problem
Cant edit files anymore without paying more

Hii, i upgraded to a 1 developer seat today, it seems like no one in my team is now able to edit the existing pages, They can ask for edit permissions which will cost a full seat, while they were able to edit these pages before on a the free plan. Am i doing something wrong? This seems like a downgrade for everyone except the developers seat.

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julian.dinnissen
Drew B
Drew BNew Member
asked in Report a Problem
Paste to Replace no longer working properly in browser version?

Paste to Replace is no longer working properly as of a few days ago. It seems to be using Paste as Text despite using the shortcut and context menu options for Paste to Replace. Desktop app seems to be working as intended but I prefer the browser version if that’s still a viable option. In browser I have tried: Logging out/in Signing out of other devices Clearing browser cache, history, etc. Worst case I can switch to desktop app, just curious if I’m doing something wrong here. Thank you!

8111
Emma_Stephens1
Josh Lyman
Josh LymanNew Member
asked in Report a Problem
Can't copy/paste text within comments in Figma Slides

I’m not able to copy the text with in comments in Figma Slides to paste elsewhere. Seems like a bug. Are any other folks having issues with this?

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Josh Lyman
Mohamed Abdelwahed
Mohamed AbdelwahedNew Member
asked in Report a Problem
All the design got detached from JIRA Cloud tickets

Yesterday all the designs have got detached from the Jira tickets, is there any solution to fix this issue?? Jira Version : Jira Cloud Plugin we use : Figma for Jira Please we are a company and our business got affected due to this issue!

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Julie Leonard
Iryna Avramenko
Iryna AvramenkoNew Member
asked in Report a Problem
“Paste here” (Figma Web / Chrome / macOS)

Bug? 🤕 In Figma Web (Chrome on macOS), “Paste here” always places the object in the center of the canvas, no matter where I clicked. Seems like Figma ignores cursor position.On Windows and in Figma Desktop — everything works as expected. macOS Sequoia 15.3.1, MacBook Air M2 Has anyone solved this?

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Iryna Avramenko
Iryna Avramenko
Iryna AvramenkoNew Member
asked in Report a Problem
“Paste to replace” (Figma Web / Chrome / macOS)

Bug? 👿 In Figma Web (Chrome on macOS), when I use “Paste to replace”, the selected frame disappears, and only text from the copied frame is inserted — centered on canvas.If the copied frame has no text, nothing happens at all. macOS Sequoia 15.3.1, MacBook Air M2 Same action works fine on Figma Desktop and in Chrome on Windows (even via Parallels).Anyone else run into this?

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Iryna Avramenko
Radley at work
Radley at workNew Member
posted in Report a Problem
Bug report: the new pop-up menus are terrible

The new pop-up menus are annoying, poorly executed, and inconsistent. That whole team needs a Dieter detox.

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Radley at work
Dexter_Hartley
Dexter_HartleyNew Member
asked in Report a Problem
Poppins font ExtraLight weight 275 not available in Google fonts

Why do the available font weights in Figma not match Google fonts? For Poppins, ExtraLight shows a weight of 275 when queried in Dev mode, but this is not available in Google Fonts.

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Dexter_Hartley
swoy45
swoy45New Member
asked in Report a Problem
Frustrating experience with 'Go to main component' button for view only users

There’s a thing where the ‘Go to main component’ buttom may be there and may not. It looks like this: At first it looked like view only users can go to main component if it’s in the same document and can’t if it’s in other document. But some people from dev and QA teams told me they can go to main component in other document while other people with same view only rights can’t. After some research I’ve discovered that this button appears for the user after accessing that other document with main component by direct link for the first time, even if document doesn’t have invite-only access. I understand concern that ‘Anyone with the link’ doesn’t mean free access, it is still require user to have a link to access the document but the UX of ‘Go to main component’ button is very frustrating. It could be simply grayed out with tooltip saying something like “You don’t have access to that document” or in this particular case, “Open this document with direct link in order to access its library”

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swoy45
lomanson.as
lomanson.asNew Member
asked in Report a Problem
You can’t access this resource

Hello! I can't log into my templates, files.

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lomanson.as
Hakan_Timur
Hakan_Timur
asked in Report a Problem
Lokalise App Pug-In

Hi I receive this error when I try to connect Lokalise. I sent a mail to contact but I could not receive an answer yet. An unexpected error has occured… Try to restart the plugin, if it doesn’t help - log out or disconnect and start over.

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halilnuroglu
Maria Christensson
Maria ChristenssonNew Member
asked in Report a Problem
Design Pen icon not appearing on Jira cards in board view, despite linked designs Hello,

Hello, I’m encountering an issue where the design-linked icon (pen icon) is not appearing on Jira cards in board view, even though the setup appears to be correct. According to Figma’s documentation, the icon should appear to the right of the number of days on the Jira card when a design is linked via the Designs panel. What I’ve confirmed: The Figma for Jira Cloud app is installed and the correct Figma team is connected. The Designs panel is visible in the Jira issue view, and I can successfully link Figma files there. The linked Figma files belong to the connected team and are accessible. The Design field is added to the card layout in board configuration. We’re using a company-managed project in Jira Cloud (production). Despite all this, the pen icon does not appear on any Jira card in the board view, even after refreshing. Has anyone experienced this? Is there anything else that needs to be enabled to display the icon on cards? Here’s a screenshot showing the icon in the documentat

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Maria Christensson
m-grups
m-grupsNew Member
asked in Report a Problem
Video in poor quality

Good afternoon, everyone! I uploaded the video to the project after restarting the prototype, it loses a lot of quality and becomes pixelated. I've tried converting to WebM format and reducing the file size, but it still doesn't help. The frame size and the video are the same. 1920 x 1080 px

983
Erwin_Otten
minhyuncho
minhyunchoNew Participant
asked in Report a Problem
Figma Memory usage Alert slowly increse even i did noting

Hi I've been using Figma for over 3 years and I've been usingIdeally, I keep components connected. I've been optimizing it by splitting files when they get heavy to avoid memory usage alerts. However, for some reason, my Figma memory usage is gradually increasing.I don't visit many pages, so I don't need to load layers,I've done 4 file splits to keep it from getting too heavy. There are no network or computer specs issues. I'm using a high end Spec m2 iMac. I can understand the memory warning if the file is too heavy or not split.But I don't understand why it warns me with an unknown error when I'm using it ideally. Especially when the memory usage goes from 50 to 100 without doing anything is ridiculous. If anyone else is experiencing the same thing, or the Figma developers, please comment.

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minhyuncho
Akin Senocak
Akin SenocakNew Member
asked in Report a Problem
All 'Collections' are not published

Hey guys, I know there are lots of topics about this issue but none of them have solved my problem. It is very interesting because when I publish my variables from my Component Library, only ‘Primitives’ collection is accessible in other projects. And I see Tokens are hidden and Figma says these won’t be published. But I don’t know the reason. Because these Tokens are not selected as ‘Hide from publishing’ Can you guys help? Thanks!

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Akin Senocak
capt
captNew Member
asked in Report a Problem
Why does Figma still, in 2025, doesnt use Windows 10/11's native title bars?

Not using the native Windows 11 titlebar has consequences. For example, in the Windows world, when you don’t use the native titlebar, you lose access to the “Snap layout” options. For example, this is in Firefox: Snap layout Firefox Seems unfair that macOS people have access to their OS’ window controls, but not Windows.

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capt
Ashu Sirswa
Ashu SirswaNew Member
asked in Report a Problem
Unable to open figma file- error

Getting many attempts error, please fix this urgently.

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J
Figmate
minhyuncho
minhyunchoNew Participant
asked in Report a Problem
You have unsaved changes Issue (x on cloud icon)

there's no network issue, memory usagebut i can’t save my change on figma!! what’s wrong!!! We paid for Hundreds of people figma full seat fee on our Product! This issue occurs frequently. Sometimes it resolves over time, butbut right now, it's been weird for hours.I'm afraid that if I turn off Figma, my Designs won't be saved

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minhyuncho
Sydney Boschert
Sydney BoschertNew Member
asked in Report a Problem
Figma Admin

Figma Admin Process The upgrade requests are not always displayed in recenct order and I can no longer tell if someone nudged a request. Before, a nudged request would be highlighted in a pale yellow. I havent seen that with the new UI yet.

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J
Figmate
Teeg
TeegNew Participant
posted in Report a Problem
Notifications disappearing on hover

I have noticed some new behaviour in the ‘all notifications’ menu on the homepage which I find pretty concerning. If there are unread comments, as soon as one hovers over the comment window it automatically marks it as read. Both in the notifications menu AND in the file . This has proven detrimental as when just checking in on a comment, it clears! Often I do not respond to notifications in the notification menu from the homepage, and instead prefer to return to the actual file when I am working on that project, to see the comment properly and respond while looking at all the file’s context nearby. Now when I enter the file the comment bubble is marked as read and so it’s missed! This is terrible UX especially if one is busy merely scrolling through their notifications and now they’re all being marked as read. At least provide the user to turn off this ‘hover-to-mark-as-read’ feature. See below example: After hovering over the first list item, it marks it as read. Just like that. Awfu

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J
Figmate
Daniel_Cullinan
Daniel_CullinanNew Member
asked in Report a Problem
List view missing from new File Browser update?

Since the 25 March update to the file browser I can only view files in grid view, as opposed to a vertical list. Is this a bug or has this feature been deliberately removed, and if so why? Previous layout options

403
dvaliao
Figmate

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