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Umm, a draft I was working on a couple of days ago is no longer there. 🤷‍♂️I’ve tried all the common answers, so resorting to comment here in the hope support has ways of finding it.I’m on a starter plan, (and mac os, if that matters)

Hello Figma Support Team,I am reaching out because I am currently experiencing a blocking issue with Figma Make, which prevents me from publishing or updating my website.Since sending my last prompt in Figma Make, I am no longer able to update or publish the website. Every time I try to do so, I consistently receive the following error message displayed in red at the top of the interface:“An error occurred. Please refresh or try again.”I have tried refreshing the page and retrying multiple times, but the issue persists and I am completely blocked.Additional troubleshooting attemptedTo isolate the issue, I also tried reverting the project to the previous version, before I sent the prompt that seems to have triggered the problem.However, even after reverting to this earlier version and attempting to publish/update the website, I still received the 

When applying text styles that have associated variables attached the values presented do not respect the applied mode. For instance I have a title that has a mode for Mobile (20px), and a mode for TV (40px), when i open up the style, the default mode (in this case mobile) is displayed instead of the TV mode size. I have also observed this within grid layouts when appl

I’ve been running into an issue when using Make to generate prototypes. During generation, Figma often crashes or freezes. After refreshing the page，the prompt I just entered is lost and the prototype generation does not complete. However, AI balance points are still deducted, even though no result is returned 😐.From a user perspective, this feels unexpected: if there’s no successful output, points probably shouldn’t be charged.Has anyone else experienced similar behavior with Make? Any comments from the Figma team would be appreciated.

 控制台显示：vendor-core-18059dc5…113018.min.js.br:70 Error(s) from CarouselMediaField.validate:(2) [{…}, {…}]vendor-core-18059dc5…113018.min.js.br:70 GEThttps://www.figma.com/api/1452896749827557592/npm_private_registry 403 (Forbidden)vendor-core-18059dc5…113018.min.js.br:70 GEThttps://www.figma.com/api/1452896749827557592/npm_private_registry 403 (Forbidden)界面显示： something went wrong,refresh and try again.三天前我还是可以发布该文件的，从昨天开始就一直发布失败，所有文件都不能发布了。我有尝试过重新登陆以及下载桌面端，但仍然不管用。  The console displays:vendor-core-18059dc5…113018.min.js.br:70 Error(s) from CarouselMediaField.validate:(2) [{…}, {…}]vendor-core-18059dc5…113018.min.js.br:70 GET https://www.figma.com/api/14528967498

Our coworkers experiencing this 500 error, cannot login in to figma. Tried Figma Desktop and Web page.link: https://www.figma.com/files/team/1101850901899846970/recents-and-sharing?fuid=1483318458324276214  

Hello, I'm reporting a persistent bug in Figma.Issue: Unable to publish prototype updates via the Preview tab. Error Message: 'Something went wrong, reload and try again' (in red). Start Time: Dec 15, 2025 - 5:20 PM.Troubleshooting steps I've already taken: Refreshed the page; Switched browsers and used Incognito mode; Restarted both the app and the computer; Duplicated the file and attempted to publish (the error happens in the new file as well). Please let me know if you need any logs.

Same here. Our problems started after last update and switching our Professional subscription from  the monthly payment into the annual payment.We have the same issues: changing a variant take ages, changing properties - the same, detaching component with nested component it’s impossible, there is error occurring. Some of the components are older, we used them for couple of months before subscription changes and before last Figma update and it was all ok. What is more concerning is that the memory usage is very low arround 12-20%, so there is something more complicated than memory.I noticed that some people are reporting similar issues after switching from monthly payment into annual one. PLEASE FIND A SOLUTION to this quickly, because we can’t work properly. Some changes are not possible at all.

I had figma free education plan which i applied for now they emailed me to re-verify by september 29 or I'll lose those pro features now I joined figma recently a month back i have re-applied for verification but they say i have exceeded limit for verification or availed this offer. I have no clue how to solve this i have contacted Sheer Id support team too.

Hi, I would need copies of all invoices from the current year and since there is no possibility to download them myself nor contact support directly, I am asking them through this channel. 

My account is unable to update plugins because I changed the two-step verification process. The account is this email address. Please help me resolve this. The plugin name is iconcraftpro.

The latest Figma update broke my components. Button hover states all messed up. Prototypes showing weird flickering.

I’m working in a file I haven’t used in about 6 months or so. Certain images in my figma files aren’t loading. I’ve tried on desktop and web. I’ve cleared my cache, force quite and reloaded, viewed in preview mode and nothing is working. I know there are a lot of issues due to aws outages, but I’m not sure if this is related, or if my images are corrupted in some way. Is anyone else experiencing this? 10.20.2025

Are there humans on the other side of Support?  I sent in a ticket but haven't heard back anything and my team is dead in the water.I upgraded my Professional account to Organization yesterday paying the $1400.  Immediately after the upgrade went through, something broke in my account and my Supabase project seems to been disconnected.  First it threw a Supabase error and told me to fix config.  When I went into config is says the project is deleted.  I’ve confirmed the project is in fact not deleted on the Supabase side but it seems the linkage between the projects is broken.I’m unable to create re-link it from the Figma side as it won’t allow me to fix or create a new Supabase linkage.  Seems like the upgrade scrambled an id somewhere and broke a table.  Can someone fix this please?  I paid for an upgrade and instead got my project progress halted.Ticket# 1643042

Hello,I am using the Free plan and do not have any paid subscription.I received a failed charge attempt of €18.30 on my card (Hype) from FIGMA.Please confirm that my account has no active subscription and remove any saved payment method associated with my account.Thank you. 

How can I return my spacing, and padding controls to my UI? When I make an auto layout my controls aren't showing.

O botão de publicar do Figma Make não funciona. Ele diz “algo deu errado atualize e tente novamente” e me deixa sem explicações.

eu estava terminando meu site e cliquei em publicar no figma make assim que eu cliquei apareceu “algo deu errado aytualize e tente novamente por favor me ajude!!!! 

Hello,The desktop app that I have always used on my MacBook with MacOS 11.7.10 operating system stopped working today. There is a white cross on the app preview: when I click to open the application, a notification appears saying that MacOS 12.0 operating system is required.The MacBook (from 2015) can no more be updated. I am asking if it is possible to use the Figma desktop app on the previous version anyway. Is it possible to install a previous version? [The title of this post was updated from “No more access on Figma Desktop” to “Figma Desktop App Requirements” by a moderator on 30-Nov-2025.]

I’ve enabled Google Analytics in a Figma Site that I launched about a month ago and I’m able to see Users and Page Views, but not the Engagement Time. Is there a way to fix this or is it a know issue?

I am facing a recurring technical issue while managing collaborators in a Figma file.Issue description: I add 3–4 collaborators to a Figma file (a mix of Can view and Can edit access). Later, I remove all collaborators one by one. After removing everyone, I change the share setting from “Anyone with the link” to “Invited only.” When I close the Share pop-up, a confirmation dialog appears again asking me to remove the last person I already removed. When I click Remove, the main Share pop-up opens again. As soon as I close it, the same “Remove collaborator” pop-up appears again. This creates an infinite loop, and the issue does not stop unless I completely close the Figma tab and reopen it.Expected behavior:

Hello,I cannot use my education plan eventhough I am verified as a student. I have been verified before, and in summer figma sent my an email that I need to re-verfiy my student status. I did that and sheerID confirmed with me that my student status is still fine and I should be able to continue like normal.They also stated in the email that I will receive an email from figma about how to set up my education plan etc but I never received that email. I also tried to contact the customer support but I never got a reply.I also chatted with the AI support but that lead to nothing. I can access my files and edit them with the free plan. I have been invited to an education team by a fellow student. They have the educatio plan and it works just fine. When I open a file in that team it tells me I need to verify my status in order to not lose access. But when I go to my account under role it tells me I have the “education” role. When I want to verify my st

Hi all.I started see size issues with the vector within my icon components. In short, the vector/shape within the icon doesn’t resize according the icon size. The vector shape is already using scale, so it’s nothing easy. This issue started showing up in the last couple days. Sometimes the issue is fixed by double-clicking on the component (but this only work for the icon component, anything that’s nested doesn’t work). This looks new, never had this issue before.  

Hello Figma Community and Support Team, I am an eligible student who has been blocked from accessing the Figma Education plan due to a critical "Verification Limit Exceeded" error from SheerID. I am urgently seeking assistance as my access has been locked for over a week, and I am stuck in a loop between Figma and SheerID support. My Situation and Evidence:Undisputed Eligibility: I was successfully verified twice previously: Once with the old Figma system (early 2025). Once successfully with SheerID in September 2025. I have attached evidence of this successful SheerID verification in my communication with the support team. The Cause of the Block: A necessary email change on my Figma account triggered an immediate re-verification request that failed due to the "Verification Limit Exceeded" error, locking my account.