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Question

Why are the search results different when searching within the same range through two entrances?


otto

7 replies

Gayani_S
Figmate
  • Community Support
  • 1916 replies
  • June 17, 2024

Hey @otto, thank you for reaching out!
I am double checking this with the team, as I was also experiencing different search result.

Also, could you please confirm if you are searching with the same filter (e.g all libraries)?

Thanks in advance!


otto
  • Author
  • 7 replies
  • June 19, 2024

Searching for the same libraries, but the search results are different.


Gayani_S
Figmate
  • Community Support
  • 1916 replies
  • June 21, 2024

Hey @otto, thanks for confirming this!

I am still checking this with our team, but it seems like a unexpected behavior. I will get back to you soon. Appreciate your patience in the meantime!


otto
  • Author
  • 7 replies
  • June 21, 2024

Can you provide an estimated time for resolution, as this is currently affecting team collaboration


Gayani_S
Figmate
  • Community Support
  • 1916 replies
  • June 21, 2024

Hey @otto, unfortunately I can’t give you a timeframe when this issue is going to be resolved. However, I’ve just forwarded this to the teams and this is going to be investigated. I’ll give you an update soon.

Please let me know if there is anything else I can help with.


otto
  • Author
  • 7 replies
  • July 3, 2024

I have been in contact with the support team for some time now, and I feel that you have no ability to solve problems. However, in our communication, I speculate that the inconsistent or incomplete search results might be due to issues with Chinese word segmentation

The test in the figure involves Figma personnel, and while the search results may be the same, the problems exposed are more severe. The search for the same term “文件” yields vastly different results in the component library and within files.



Gayani_S
Figmate
  • Community Support
  • 1916 replies
  • July 10, 2024

Hey @otto, thank you for sharing this with me. I had forwarded this to the teams internally for the team to investigate.

Thank you,
Gayani


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