Variables not showing in prototype on PC

Hey @Mikkel_Sonnenschein1, thank you for reaching out!

Could you please check if the users are running Figma un on all full desktop operating systems (such as macOS, Windows, or Linux), as well as ChromeOS?

You can find more information on the browsers and operating systems requirements in our Help Center: https://help.figma.com/hc/en-us/articles/360039827194-What-are-the-system-requirements-for-Figma

Thanks,
Gayani

Hey @Mikkel_Sonnenschein1, thanks for the clarification!

Can you provide a direct link to the file here, and invite support-share@figma.com with “can edit” permission so I can look into this further? Note that users with @figma.com emails on your team do not count towards your billing.

Thank you,
Gayani

Hi Gayani,

Thanks for the reply.

Just tested it on a PC that runs on newest version of Windows /Chrome. 🤔

~ And to clarify the prototype is showing all but the text layers that are based on variables.

Hey @Mikkel_Sonnenschein1, thanks for sharing the file with me! I was able to see the text layer myself. I am double checking this with the team and I will update you asap.

Appreciate your patience in the meantime!

Hey @Mikkel_Sonnenschein1, the team needs more information eg specific OS, setup, etc.

I’ve just created a support ticket on your behalf. Your ticket number is #1132289, for reference. I’ve shared your file link with the team.

Our support team usually takes up to 24 hours to reply back to emails - tends to be quicker than that in normal circumstances. However, please be aware that we are facing increased contact volume so there might be a delay.

Appreciate your patience in the meantime!

Hello! I’m having this exact same issue. What was the solution for this?

I created display variables in the file itself and in prototype mode, everything displays as it should on my Mac. But on a coworker’s PC and in the testing app maze, the same prototype link is not displaying certain text tied to those display variables.

After finding this thread while having this issue, I thought I’d share what I discovered in my attempts to salvage all my variable work:

Context for my scenario:

• Prototype initially built on Mac
  • Preview tested on Mac, works as-intended
• Multiple PC users not seeing variables tied to text values
  • Issue replicated on multiple PCs, various browsers and native Figma app

What solved this for me, was that the target PCs viewing the prototype need to have all fonts used in the prototype installed locally. So while fixing this by installing needed fonts on desired PCs might be an issue or resolve to use a font that is device agnostic or more universal (arial, etc.)
 

So far, it seems to have worked, testing on multiple PCs, browsers and native Windows app. Can’t say its fully tested but for my purpose it seems to have saved all my variable work (phew). However, in my case I can ask my users to install fonts - this may not be the case for everyone unfortunately.
 

Also I have not tested yet on other Macs that might not have fonts installed.

Hopefully this solution might be useful to others.