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Sharona_Niesert
Sharona_Niesert
June 4, 2024
Solved

Urgent: No Response from Figma Sales Team - Need Quote Assistance

  • June 4, 2024
  • 9 replies
  • 356 views

Dear community,

A week ago, we contacted the Figma Sales Team to request a quote for the following licenses for a one-year period:

  • 3 Organization seats
  • 3 Development seats
  • 3 FigJam seats

Unfortunately, we haven’t received any response yet. We urgently need this information to proceed with the acquisition and for our procurement team to process the purchase.

Has anyone else experienced delays in getting responses from the Sales Team? Could someone please help us expedite this request or provide any advice on how to get a faster response?

This topic has been closed for replies.
Best answer by djv

Hey @Sharona_Niesert, sorry for the delay!

Our team is experiencing higher volume than usual, but they’re replying as quickly as they can. We’re not able to help out with Sales here on the forum, but I can confirm we received your ticket #1018181. I’ve escalated it on your behalf and someone should be in touch with you soon.

9 replies

djv
Figmate
djvAnswer
Community Support
June 5, 2024

Hey @Sharona_Niesert, sorry for the delay!

Our team is experiencing higher volume than usual, but they’re replying as quickly as they can. We’re not able to help out with Sales here on the forum, but I can confirm we received your ticket #1018181. I’ve escalated it on your behalf and someone should be in touch with you soon.

Milan_Sukhadiya
Milan_Sukhadiya
July 24, 2024

Hello dvaliao, we do have sales inquiry but didn’t received any reply. Could you please look into it?

y_toku
Figmate
y_toku
Community Support
July 24, 2024

Hi @Milan_Sukhadiya,

If you have a case number, I can follow up internally. Could you share? As mentioned our team is experiencing higher volume than usual, but they’re replying as quickly as they can.

Thanks for your understanding!
Toku

Milan_Sukhadiya
Milan_Sukhadiya
July 24, 2024

Don’t have any case number but applied through contact us (sales team) form.

image

djv
Figmate
djv
Community Support
July 24, 2024

Thanks for the context, @Milan_Sukhadiya!

We’ve passed your info onto the Sales team to have someone reach out as soon as possible.

Milan_Sukhadiya
Milan_Sukhadiya
July 24, 2024

case number: #1074359

y_toku
Figmate
y_toku
Community Support
July 24, 2024

Thanks! Again, we’ve passed your info onto the Sales team to have someone reach out as soon as possible.

    andychloz
    andychloz
    September 12, 2024

    Hola. He enviado el formulario de contacto pero no recibo respuesta. En México nos urge contactar a alguien que nos ayude con información de Figma organization

    djv
    Figmate
    djv
    Community Support
    September 12, 2024

    Hey @andychloz, sorry to hear this!

    No one on our team speaks Spanish, so I’m going to reply in English. I hope that’s ok!

    May I please have your business domain to get you successfully connected with our Sales team?

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