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Urgent: No Response from Figma Sales Team - Need Quote Assistance

Sharona_Niesert

Dear community,

A week ago, we contacted the Figma Sales Team to request a quote for the following licenses for a one-year period:

  • 3 Organization seats
  • 3 Development seats
  • 3 FigJam seats

Unfortunately, we haven’t received any response yet. We urgently need this information to proceed with the acquisition and for our procurement team to process the purchase.

Has anyone else experienced delays in getting responses from the Sales Team? Could someone please help us expedite this request or provide any advice on how to get a faster response?

Best answer by dvaliao

Hey @Sharona_Niesert, sorry for the delay!

Our team is experiencing higher volume than usual, but they’re replying as quickly as they can. We’re not able to help out with Sales here on the forum, but I can confirm we received your ticket #1018181. I’ve escalated it on your behalf and someone should be in touch with you soon.

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dvaliao
Figmate
  • dvaliao
  • Community Support
  • June 5, 2024

Hey @Sharona_Niesert, sorry for the delay!

Our team is experiencing higher volume than usual, but they’re replying as quickly as they can. We’re not able to help out with Sales here on the forum, but I can confirm we received your ticket #1018181. I’ve escalated it on your behalf and someone should be in touch with you soon.

Milan_Sukhadiya

Hello dvaliao, we do have sales inquiry but didn’t received any reply. Could you please look into it?

y_toku
Figmate
  • y_toku
  • Community Support
  • July 24, 2024

Hi @Milan_Sukhadiya,

If you have a case number, I can follow up internally. Could you share? As mentioned our team is experiencing higher volume than usual, but they’re replying as quickly as they can.

Thanks for your understanding!
Toku

Milan_Sukhadiya

Don’t have any case number but applied through contact us (sales team) form.

image

dvaliao
Figmate
  • dvaliao
  • Community Support
  • July 24, 2024

Thanks for the context, @Milan_Sukhadiya!

We’ve passed your info onto the Sales team to have someone reach out as soon as possible.

Milan_Sukhadiya

case number: #1074359

y_toku
Figmate
  • y_toku
  • Community Support
  • July 24, 2024

Thanks! Again, we’ve passed your info onto the Sales team to have someone reach out as soon as possible.

Milan_Sukhadiya
1 person likes this
  • Milan_Sukhadiya
    Milan_Sukhadiya
andychloz

Hola. He enviado el formulario de contacto pero no recibo respuesta. En México nos urge contactar a alguien que nos ayude con información de Figma organization

dvaliao
Figmate
  • dvaliao
  • Community Support
  • September 12, 2024

Hey @andychloz, sorry to hear this!

No one on our team speaks Spanish, so I’m going to reply in English. I hope that’s ok!

May I please have your business domain to get you successfully connected with our Sales team?

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