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Question

Unable to Receive Account Setup Email

  • September 16, 2024
  • 1 reply
  • 87 views

koshevarovay

Hi everyone,

I am trying to create a new account with Figma, but I am not receiving the email to complete my account setup.

Here’s what I have tried so far:

  • Checked my spam/junk folders.
  • Clicked the “resend email” option several times.
  • Attempted the process from multiple devices and browsers.

Despite these efforts, the setup email never arrives. Can anyone advise what to do to resolve this issue? I would appreciate any help or guidance

1 reply

Gayani_S
Figmate
  • Community Support
  • 1952 replies
  • September 16, 2024

Hey @koshevarovay, thank you for reaching out! Appreciate trying all these troubleshooting steps!

I’ve seen you’ve already reached out to support. I’ve just created a follow up support ticket on your behalf. Your ticket number is #1124231, for reference.

Our support team usually takes up to 24 hours to reply back to emails - tends to be quicker than that in normal circumstances. However, please be aware that we are facing increased contact volume so there might be a delay.

Appreciate your patience in the meantime!


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