Restore Files

Hi @Dishika_J_Pempleston, Thank you for getting in touch with us about this matter. I totally get why you’re concerned.

Could you give us a bit more insight into what’s going on with her? Specifically, I’m wondering if she was removed from your organization and then added back again.

Here’s a quick rundown of what happens when someone is removed from an organization:

• Shared files: Any person who has edit access to the files can continue to have access.
• Drafts: Their draft files become accessible to organization admins in “Admin” > “Unassigned drafts”

Therefore, if the file was shared, she can consider asking another editor to add her back, or if it’s a draft, you could check with an Admin to see if the file is accessible there.

For more in-depth explanation, please take a moment to read through our articles:

• Remove people from an organization
• Manage drafts of removed users

If the article doesn’t clear things up, it would be best for her to reach out to our support team directly over here: https://help.figma.com/hc/en-us/requests/new?ticket_form_id=360005944714
When she contacts us, please make sure she includes the following details:

• The email associated with her Figma account
• The links to any files that have gone missing

In case she’s having trouble finding those file links, she might be able to retrieve them from:

• Her web browser history
• Any previous chats where the file might have been shared with colleagues
• The ‘File > Recently Closed’ section if she’s using the Figma desktop app

Hope it helps! Your understanding and cooperation are appreciated.
Thanks again for reaching out.