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Hello,

I have searched and followed the instructions from Figma and the forum messages on this topic (sharing prototypes), but am still having major issues troubleshooting why I am still getting the Prototype not found message. Here is what I have done



  • Open my Figma file

  • Press Play to enter into Presentation Mode

  • Select Share Prototype after my file shows itself

  • Look under the address bar to Anyone with the link - can view

  • Select Copy Link from the bottom of the window


Paste the link into the file of my choice, email, powerpoint, etc.

When I click the link I receive the message Prototype not found


Here is the hardware/software I have tried to solve the issues




  • Mac - Tried Safari, Brave, and Opera to log into Figma and attempt to copy the link from those browsers. I have also




  • Shut down the computer




  • Restarted the computer




  • Cleared browser cache




  • Restarted all software and browsers




  • Downloaded the desktop app/client for Figma and created the link from my the desktop Figma program instead of a browser version




  • PC - Used Google Chrome, and Opera to log into Figma and copy the links




  • Emailed Figma support (but no reply after 24 hours)




I am at a loss as to how to proceed, nothing seems to be clearing the issue either on a Mac or PC, and am wondering if others have had something similar, and if so, what they have done to solve the issue.


Thanks in advance!!!

Cary

Well, i might be a bit late for this issue but here goes.


I had the same problem. Sharing a prototype from the presentation mode, all the correct permissions for everyone to view etc. Once i sent the prototype with mail, the links did not work.


I tried copy and pasting the link from the mail, instead of clicking the link from the mail client and the prototypes worked fine. This is a workaround and not a fix, but at least it helped me (and my client).


Hope it helped.


Odysseas

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