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Can’t switch to professional with student plan


Dear Support,


I created an account today and signed up as a student, and my education plan was confirmed. When I checked, it says I got the starter plan, but I needed the professional for my Google Coursera UX design course. I clicked “upgrade to professional” and indicated that I am a student multiple times, but it keeps showing that

starter is my current plan. I tried to approach Support, but was redirected by them to the Help Center. Could you please check what is wrong with my access?


Thank you in advance, Ekaterina

Hi there, welcome to the community!

In order to get the Education plan in your account, please create a new team or upgrade a new team. You can follow these steps in this article:


Figma Learn - Help Center


I hope this helps!

Hi Celine,


Thank you for your help! Now I do not have ‘Free’ plan, however, I do not have the black menu bar with all the features on top of the form (please, see the screenshots), I only have the small one at the bottom. How can I activate the menu bar?


Thank you for your help!


Regards, Ekaterina

2024-09-05_16h59_37

This is the new Figma UI3, the toolbar in the bottom is the new toolbar.

To get started, here is a guide how to navigate the new Figma UI3, I hope this helps!


Figma Learn - Help Center

And is it possible to use the old UI, UI2? It is very inconvenient and hard to use when mastering a new tool. Can I turn it off?


Thank you for your help!


Ekaterina

Unfortunately, it’s not possible. Only users who created their account prior to June 2024, will be able to toggle back to the previous UI. For more information, you can also check this topic. Thanks for your understanding! :

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