Hello,
I am reaching out because I am having trouble accessing a file that I created on Figma. I have tried several steps to resolve the issue, but I am still unable to access the file.
I have to request access, but it’s my own file??
How do I solve this?
Thank you in advance for your assistance.
Hi there! Sorry to hear this is happening. I see your ticket in the backend, and I have escalated internally. Your support ticket is 1143787 for your reference. I’ve send you a message via your email address: jixxxxxxxm@gxxxl.com
Please reply via the email I send to you and provide the URL of the file. Someone will reply you soon, thanks for your patience in the meantime! 🙏
Suddenly, I have lost many of my files without me changing anything on my system. What’s going on?
Hey @Shams3 , welcome to the community and sorry to hear your files are missing!
It’s difficult to determine the root cause without further investigation with a link of your missing files.
If you prefer not to share the file publicly here, I recommend reaching out directly to the support team for assistance by filling out this form: here.
Make sure to use your Figma email account when contacting support. Include the URLs of your missing files (you can check in your browser’s history or ask collaborators who may have the links) and share any error messages you encounter. This information will help our support team locate your file in the backend. Thank you!
Thanks for sharing the file! After checking internally, it looks like this file is located in an Organization team.
If you recently lost access, it’s likely because you were recently removed from the Organization team.
I’d recommend you to contact someone at the Organization and request that the Organization admin invite you back to the file or save a local copy and send it to you directly.
(Here’s the Help Center article for the Organization admin to manage draft of removed users)
I hope this clarifies!
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