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Elliot_Robinson
November 14, 2024
Question

Locked out of admin account

  • November 14, 2024
  • 2 replies
  • 100 views

I’ve been using Figma for several years but suddenly today, I am no longer able to edit my designs. I have to ‘request edit access’ with our administrator (who should be me). Seems like I’ve been hacked but maybe it’s user error. I tried emailing Figma but weirdly they automatically responded and asked me to post here.

This topic has been closed for replies.

2 replies

Figmate
November 15, 2024

Hi there, Thank you for reaching out about this and sharing your situation with us.

We’ve noticed that our support team is currently working on one of your tickets and it seems related to this issue.
Please continue to look for our support and communication through the corresponding ticket.

Thanks again for reaching out to us!

Gleb
Power Member
November 15, 2024

Sounds like you just logged in to the wrong account by accident. Perhaps you used password & email previously but logged in using google account this time.