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TOYE_TECHNOLOGY
Aug 15, 2024 4:04 PM UTC
Question

Inability to reactivate payment

My Figma file is locked and i tried updating the payment card to re-activate my account, However, I get an error that says payment was unsuccessful at this moment, I should try again.

This topic has been closed for replies.

1 reply

Gayani_S
Figmate
Gayani_S
Community Support
Aug 16, 2024 2:30 PM UTC

Hey @TOYE_TECHNOLOGY, thank you for reaching out!

Unfortunately, I am unable to assist with billing issues on here on the Forum for security and privacy reasons. But I’ve just created a support ticket on your behalf. Your ticket number is #1096109, for reference.

Our support team usually takes up to 24 hours to reply back to emails - tends to be quicker than that in normal circumstances. However, please be aware that we are facing increased contact volume so there might be a delay.

Thank you for your patience in the meantime!

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