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Alexis_Kraus
New Participant
September 9, 2024
Solved

Images disappearing/not loading

  • September 9, 2024
  • 29 replies
  • 1657 views

Help! this is happening to me now. All the images in my file disappeared, both web and desktop, and in FigJam. baffled!

This topic has been closed for replies.
Best answer by seni

As promised, I am back to deliver (hopefully) good news.

I have just heard from our engineering teams and they have deployed a fix for this issue.

Please refresh your files and, if needed, clear cache from your browser or desktop app (whichever you are using). Let us know if the issue still persists for you!

29 replies

zueva.ttv
September 9, 2024

I have the same issue. Need to restore the file as soon as possible but nothing helps

Paco2
September 9, 2024

Hi everyone,
I’ve been working on a project for the past week, and today when I opened the project, none of the images were showing. I tried reloading the tab, checked the network settings, and my internet connection, but nothing worked. How can I fix this?

Keith11
September 9, 2024

Hit reply too soon - wanted to add that there might be a limit to how many images you can have on your Figma board before Figma gets overwhelmed. It’s also possible that it’s less about image count and more about total image data size.

seniSolution
Manager, Community Support
September 9, 2024

As promised, I am back to deliver (hopefully) good news.

I have just heard from our engineering teams and they have deployed a fix for this issue.

Please refresh your files and, if needed, clear cache from your browser or desktop app (whichever you are using). Let us know if the issue still persists for you!

seni (Manager, Community Support at Figma)
Manager, Community Support
September 11, 2024

A post was merged into an existing topic: You don’t have access to this file

seni (Manager, Community Support at Figma)
1595363177
New Member
September 18, 2024

The problem still exists. I can’t save the file to local or use the plugin related to image too.

1595363177
New Member
September 19, 2024

I’ve reset the hosts file, and now the issues are gone.

ladeedah
New Member
March 5, 2025

This is happening to me for the last 2 days. It was once there in Figma and FigJam and now they are all missing. Other ppl in my team can see them, but I cant. I deleted the case, tried different wifi connections and nothing works. Can someone look into this and she why this could be happening?

Nicolas_
New Member
March 18, 2025

I have the same problem for two days… How to work ?!

New Member
March 26, 2025

Same problem